I have done two repairs, and both times PartSelect.com came to the rescue! The first repair was a few years ago when the dishwasher would run but nothing got wet. It made all the right noises except the sound of water being thrown around, because no water was being pumped! This resulted from a cheap plastic "chopper" assembly that stripped and wouldn't drive the impeller. PartSelect sold me a solid metal replacement part for under $10 and that fixed the problem for several years.
Recently, we had a different problem where the dishwasher completely haulted and the wash motor wouldn't run. This was caused by a faulty impeller, another cheap plastic part. The wash impeller fragmented around the drive shaft to where it sat uneven and thus created too much resistance for the motor to drive it. I removed the impeller, superglued the plastic parts together so that I could then wrap them in copper wire (about 1mm diameter), and then I hot-glued over the copper wrapping to secure the entire thing and to help keep water out of it. I did this so that we could wash dishes while we waited for the new impeller. Well the new impeller came several days early and so far I have just been too lazy to go remove the makeshift part. I figure it will fail sooner or later and then I will install my new part which should give me at least 9 more years of trouble free washing!
Pull dishwasher about 1/2 out of cabinet. Remembered to turn off power just in time. Removed electrical leads. Hand removed nuts retaining the heating element. Installed new element - hand tightened nuts.
broken wash impeller-washer did not drain properly
I took out the racks and disassembled the bottom assembly until I got to the impeller. Just replaced the part and reassembled. I used only a star shaped driver on all tightened pieces. It was very easy to do and I did not even need any advice/help from the hubby! Saved a whole lot of time and money doing this small repair myself. Thanks for fast service. I ordered part online Thur. late afternoon, and it arrived Friday.
I'm telling this story for my husband who is a pretty handy guy--I watched him do the repair. I had had someone out to look at the dishwasher and they said it would be $284 to fix this one little thing because you couldn't buy the one little part separately, you had to buy a whole new motor. Since the dishwasher is old, it didn't make sense to invest this much in it--might as well buy a new one for that kind of money. My husband did some looking around and found the part on your site and installed it himself. So the cost was under $40. The dishwasher is now working better than it had been for a while.
silverware basket was cracked/broken and spoons etc. fell through
seeing as how my husband was out of town, I inserted a regular flatware knife in each of the four slots that held the handle in place on the basket. I then slowly pushed down on the handles of the knives on opposite sides of each other to unlock the handle from two slots on the basket and then went on to push down on the other two flatware knives on the opposite sides...sure enough, the handle came right off...less than 5 minutes in all to take the old handle off from the old basket and then snap it into place onto my newly acquired basket.
I had to remove the the old retainer from the old wash arm ,install it on the new arm by snapping it on then I snapped the arm with the retainer up top of dishwasher.
bottom of basket fell apart & silverware would fall though holes
Replacement basket did not include handle so needed to pry old handle off broken unit to use on the new one. Used screw driver to pop loose clips which attached to basket. Had to stick tooth picks broken in half under them to hold out until all four clips were opened at once - then handle could be pulled off. Easily snapped it back on to the new basket and repair was done. Can't get any easier than this!
The original basket had holes broken in the bottom
When the (overpriced) replacement silverware basket arrived (rapidly, within a few days of my ordering) I was shocked and angry that the handle for the basket was not included--nor were instructions included as to how to remove the old handle from the old basket in order to fasten it to the new basket. Therefore, I spent a considerable amount of time trying to pry the handle off the old one, which was quite tricky: There were four slots which held the plastic "catches", and they had to be pushed out simultaneously. I had to fiddle with it for at least a half hour, trying various implements, until I found that I could push them out simultaneously by wedging butter knives into the slots and then easing the handle off. (I was careful to position myself so that I wouldn't slip and stab myself with the blunt butter knife.) After that, the handle snapped fairly easily into the new basket's slots. In the end, while I was glad to be able to recycle the old handle, I wish that the basket and shelves were made more durably so they wouldn't have to be replaced, or that they could be replaced at a more reasonable price.
plastic in silverware basket cracked so utensils kept falling through/getting stuck
The basket did not include the handle (something I didn't notice when I ordered it). I simply removed the handle from the old basket and placed it on the new basket.
Having utensils falling through was really getting old. This was $25 well spent.
