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Light bulbs had burned out.
I myself had difficulties replacing bulbs, as I have no feelings in my fingers, so I asked my son while holding the bulb in the bubble wrap, He had no problems what so ever.
2 bulbs in the lower part of the unit had burned out.
Removal of the bulbs was easy; reinserting was not as easy due to the configuration/placement of the bulbs in the unit. It was interesting that a simple suggestion to keep the bulbs covered with some of the packing material made sense as to not directly handling the bulb itself and causing any contamination of the bulb(s).
I used a phillips screwdiver to open the light cover protecting the halogen bulbs (2) both had burned out and needed to be replaced. A bit akward to replace, but within 5 minutes both were removed. I called your part service department to order replacements,(friendly and courteous service I might add!)was told that they would arive in about 3-5 days. 1.5 days later they were on my doorstep...They were promptly plugged into my GE underhood mounted microwave, now I am back in service! You've won me over and I will tell all my friends about you. Thanks again!
The instructions for removing and installing the new bulbs appear to be great; however, nothing tells me how to remove the microwave from the mounting so I can then invert it and take care of the bulb issue.
Unplug the microwave. Remove front grill and cover by removing 2 screws on top of microwave. You have to look down from the top. I could not locate the screws by feel. Once the two screws are out, remove the grill by sliding slightly to the left to lift out. Open the oven door to facilitate removal. Then remove the steel light cover (1 Phillips screw in the center of the unit) and unclip the bulb holder on the right. Do not touch the halogen bulb when you replace. Reseat the bulb holder and test by plugging in the unit with the door open. Unplug and replace the light cover and grill.
Removed tiny screw from under the microwave that held the lid shut where the light was located. Took out old bulb and replaced with new one. Very easy!!!!
We followed the instructions on your website and it was very quick and easy. Thank you so much for having that information and showing exactly how to replace the Halogen Light Bulb.