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removed both the shelf retainer and shelf bin, replace with the new units ordered from partselet.com. the whole process from searching, ordering, shipping and installing was very easy... thanks for everything
well, the retainer broke off, so I waited for the new part to come, and when it came, all I had to do was put it on. putting it on took like a second. there were two hooks that the shelf hooked on, so it was really easy.
Replacing was to slide the shelf in on their stubs. My comment about the refrigerator shelfs is they are not made to last. You open the door and one end at the opening side would break. I check to see if it was hanging up however it has plenty of room. Rev. Richard Gibson, ADT
Since the glass was broken and gone I just had to slide the new glass on top of the crispers. This was not really a repair, just an exchange of new for the old.