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Dorothy
January 3, 2019
When we do a wash cycle, the detergent remains inside the container. The detergent container does not open during the cycle. After the cycle we pry open the detergent door and we see that the detergent was still there, not used. What parts should we buy to replace it and is it easy to replace?
For model number FDB1980RGS2
Hello Dorothy, Thank you for the question. It sounds like the wax motor on the back of the dispenser that controls the opening of the detergent container is defective or wore out. The motor is only sold as part of the dispenser. PartSelect Number PS11770487. Thank you for your inquiry, good luck with this repair!