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3 questions answered by our experts.
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Andres
February 9, 2023
Double wall oven, both run too hot - up to 50 degrees over set temp. I've tested everything I can so far (all elements, both temp sensors, convection and cooling fans) and all test within spec on resistance (haven't tested anything with power on). Is it a reasonably safe bet that it's the control board at this point? Hate to buy and possibly not be able to return if that doesn't fix my problem.
For model number JT5500SF2SS
Hi Andres,
Thank you for your question. If you have tested the other parts and they are working correctly, then the issue is likely the electronic control board and it will need to be replaced. The part number listed under your model number for the electronic control board is PS11725202. If you would like to place an order for it, please call our customer service line and anyone will be happy to assist you. We look forward to hearing from you!
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Neal
March 22, 2023
I’m getting an F97 error code on both upper and lower ovens. I removed the oven and the fan looks good. What’s next?
For model number JT5500SF3SS
Hello Neal, thank you for reaching out. Check the voltage of the cooling fan. If the voltage is correct and wires from the controller are firmly connected and the fan operates well, you may need to change the control board, part number PS11725202. If the voltage to the fan is lower, you may need to replace the cooling fan, part number PS11736333. We hope this solves your problem!
Simultaneously, none of the three total light bulbs are working in my double ovens. I've replaced all three bulbs but that did not correct the problem. All of the other features operate correctly on the main touch pad. Just the lights are not working. What's next? Replace the main control board? If so, where can I find directions on how to do that?
For model number JT5500SF3SS
Hello Mark, thank you for the query. Based on our research, the issue is most probably with the light switch, part number PS1765837. You may need to replace the light switch to fix the issue. We hope this solves your problem!
