Whirlpool/Whirlpool_Thumb/EFA643AA4FE36E5AEC2F64DDCBB98B7B07F522FC.gif
See part 10 in the diagram
Replacing your Whirlpool Washer Shift Actuator - 6 Pin play video

Get in touch, we're here to help!

Open until 12am EST

customerservice@partselect.com

Shift Actuator - 6 Pin

★★★★★
★★★★★
3 Reviews
$56.82   On Order

Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS11769864
Manufacturer Part Number W10913953
Manufactured by Whirlpool
Troubleshooting
This part fixes the following symptoms:
Pumps but will not spin | Will not agitate | Spins slowly
This part works with the following products:
Washer, Washer Dryer Combo.
This part works with the following products:
Whirlpool, Maytag, Kenmore, Amana.
Part# W10913953 replaces these:
AP6037270, W10815026, W10913953VP
Questions and Answers

We're sorry, but our Q&A experts are temporarily unavailable.
Please check back later if you still haven't found the answer you need.

22 questions answered by our experts.
Sort by:
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Frank
March 4, 2018
Hello,i have already replced the clutch assembly because it was making terrible howling noise. Noise is gone but now it wont spin the tub. When the spin cycle starts, it sounds like it wants to spin but then it makes a high speed rubbing noise. I took the lid lock off of the lid and inserted it into the lid lock switch to see what is going on during the spin cycle. I saw the impeller spins up fast for a few seconds and the tub appears to start spinning due to friction, but then it all stops, 30 seconds later it starts again and does the same thing. The tub never gets spinning under power, just friction.
For model number MVWC555DW1
Hello Frank, thank you for your question. I would recommend checking the ACTUATOR part number W10913953, and GEARCASE part number W10771760. If the unit is not spinning, but working otherwise the issue is probably the actuator part. I hope this helps!

13 people found this helpful.

Was this helpful?
Thank you for voting!
Patty
January 4, 2019
Hello the other day while i was doing laundry my centennial was getting ready to go to the rinse cycle and agitate when it made this loud noise kind of like metal on metal sound and now will not agitate during the wash or rinse cycles but spins just fine. Conveniently my washer isn't covered by may tags so called 10 year replacement warranty they want me to pay 125.00 for a repair man just to diagnose my machine if i would have known that may tag is no longer american made but now comes from china i think i definitely would have bought a different machine please help me with this problem thanks ever so much
For model number MVWC415EW1
Hello Patty, thank you for your question. We would recommend checking the clutch part number W10721967, and the actuator part number W10913953. It sounds like the clutch broke and now the unit will not go from spin into agitate mode. Both of the above mentioned parts help to agitate the unit. I hope this helps!

6 people found this helpful.

Was this helpful?
Thank you for voting!
Carlos
July 9, 2019
How do i test a actuator
For model number wtw5000dw0
Hello Carlos, thank you for your question. Unfortunately, we do not have any information on testing that part. However, if the unit isn't shifting between agitate and spin, if the washer is not washing properly, clothing still soaking wet, will not agitate, burning smell, will not drain, unusual noises, pumps but will not spin the actuator may be faulty. I hope this helps!

6 people found this helpful.

Was this helpful?
Thank you for voting!
Roger Nash
January 25, 2018
It does not spin at the end of the wash. It washes and drains.
For model number ATW4676BQ1
Hello Roger, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: shift actuator, lid latch assembly, drive belt, clutch assembly, and the gear case. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you. Hope this helps!

4 people found this helpful.

Was this helpful?
Thank you for voting!
Vickie
October 2, 2019
My washer takes a long time to go from sensing to wash to rinse to spin. When it does move to the next cycle it does not agitate or spin it make a noise, stops, tries again 3 times to advance to next cycle still making a noise. Then the noise stops and after about 30 minutes the washer will move to next cycle drain, fill up and then starts the noise again for 3 tries to advance,there is still no agitating or spinning. The lock on the wash is engaged. Please help.
For model number WTW5000DW0
Hello Vickie, thank you for your question. We would recommend checking the clutch part number W10721967, and the actuator part number W10913953. It sounds like the clutch broke and now the unit will not go from spin into agitate mode. Both of the above mentioned parts help to agitate the unit and switch between cycles. I hope this helps!

3 people found this helpful.

Was this helpful?
Thank you for voting!
Tim
May 23, 2019
My washer will spin but not agitate. What parts do i need to repair? Series 500 Kenmore
For model number 110.25132411
Hi Tim, thank you for your question. There are a few parts to check when your appliance is not agitating. You should take a look at your driver pulley, and your belt first. If those parts are fine then you may need to look into your actuator being the issue. I hope that helps. Good luck with your repair.

2 people found this helpful.

Was this helpful?
Thank you for voting!
Christopher
February 7, 2020
My Whirlpool washer will agitate just fine during a normal wash, but it does nothing at the spin cycle. When i select "drain & spin" only, it will drain and spin just fine. Could it be the actuator? The lid locks and the indicator led shows it locked as well during the spin.
For model number wtw4815ewo
Hi Christopher. It is possible it could be the actuator. Thank you for your question and good luck with your repair.

2 people found this helpful.

Was this helpful?
Thank you for voting!
Rudy
February 5, 2019
My Maytag commercial washer is not washing just sensing mode sometimes rinse and lid don't lock either
For model number Mvwc416fw0
Hello Rudy, Thank you for contacting us. I suggest checking the following parts: PS11727984 Lid Lock Latch Assembly, PS11747978 Drive Belt, and PS10057144 Washer Drive Pulley. Good luck with your repair!

1 person found this helpful.

Was this helpful?
Thank you for voting!
Maurice
September 9, 2019
The washing machine will not agitate or spin out the water. Do you think it is the actuator, if so can the part be tested? Thanks
For model number ntw4605ew0
Hi Maurice, thank you for your question. If your appliance will not spin or agitate, you may want to look at your belt, drive pulley, door lock, and your actuator for being the issue. You can generally test most parts with a multi meter. Here is a video that will show you how to use one: https://www.youtube.com/watch?v=bWC44fHn0As. Good luck with your repair.

1 person found this helpful.

Was this helpful?
Thank you for voting!
Parker
November 15, 2018
Agitater oly works one direction
For model number ntw4605ewo
Hello Parker, thank you for your question. First check the belt, pulley, and clutch assembly under the tub. If these parts are not broken or work, you may want to test the wires to the capacitor to see if one of the wires is not getting power. Sometimes, if the wires are tested and the yellow wire that connects from the capacitor to the motor harness has failed, the washer will not agitate back and forth, just in one direction. If that is the case, the capacitor part number W11158830 would have to be replaced. I hope this helps!

Was this helpful?
Thank you for voting!
Part Videos

Replacing your Whirlpool Washer Shift Actuator - 6 Pin

Replacing your Whirlpool Washer Shift Actuator - 6 Pin play video
Customer Repair Stories
 Average Repair Rating: 2.9 / 5.0, 3 reviews. What's this?
    Sort by:
    Sorry, we couldn't find any existing installation instruction that matched.
    Wouldn't spin properly
    Replaced the gears that were eaten up, the retainer and the actuated. All parts but the spring are plastic. Did all according to your instructions. Happy to report all went well. Washer is working again.
    • Beverly from MADISON, IN
    • Difficulty Level:
      Easy
    • Total Repair Time:
      30 - 60 mins
    • Tools:
      Nutdriver, Screw drivers
    • Parts Used:
      W10913953, W10721967, W10528947
    14 of 15 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    Removing wash plate from wash tub
    After removal of wash plate bolt. Apply Liquid Wrench oil to wash plate spline shaft. Give time for oil to penetrate. In the time it took to disassemble the motor and gearbox the oil had worked. Give the wash plate a good knock with a rubber mallet several times. After that I was able to wiggle off the wash plate by hand without breaking anything. Be sure to pull straight up on the wash plate, any twisting or torquing will bind the spline and the wash plate wont move.
    The PartSelect YouTube video was perfect for the other parts of the repair.
    • John from EUGENE, OR
    • Difficulty Level:
      Easy
    • Total Repair Time:
      1- 2 hours
    • Tools:
      Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
    • Parts Used:
      W11454734, W10913953
    4 of 4 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    Washer won’t go into spin cycle! Tries too but then stops
    Replaced the drive belt and shift actuator but that did not fix the problem! So I ordered a transmission and this still did not fix it! I give up! Time to get a new washer!
    • Dawn from TOWANDA, PA
    • Difficulty Level:
      A Bit Difficult
    • Total Repair Time:
      30 - 60 mins
    • Tools:
      Nutdriver, Screw drivers, Socket set
    • Parts Used:
      W10913953, WPW10006384
    1 person found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
      Customer Reviews
      Average Rating:
      ★★★★★
      ★★★★★
      3 Reviews
      5.0
      Filter By Rating:
      • 5 Stars
        3
      • 4 Stars
        0
      • 3 Stars
        0
      • 2 Stars
        0
      • 1 Star
        0
        Sort by:
        Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
          Model Cross Reference
          This part works with the following models:
          PartSelect Number: PS11769864
          Manufacturer Part Number: W10913953
          Brand
          Model Number
          Description
          Kenmore
          11020222511
          Washer - WASHER
          Kenmore
          11020232710
          Washer - WASHER
          Kenmore
          11020232711
          Washer - Washer
          Kenmore
          11020362811
          Washer - Washer
          Kenmore
          11020362812
          Washer - Washer
          Kenmore
          11021112020
          Washer - Washer
          Kenmore
          11022242511
          Washer - Washer
          Kenmore
          11022332511
          Washer - WASHER
          Kenmore
          11022342512
          Washer - WASHER
          Kenmore
          11022352511
          Washer - Washer
          Kenmore
          11022352512
          Washer - Washer
          Kenmore
          11022532511
          Washer - WASHER
          Kenmore
          11022532512
          Washer - Washer
          Kenmore
          11025122810
          Washer - Washer
          Kenmore
          11025122811
          Washer - Washer
          Kenmore
          11025132412
          Washer - Washer
          Kenmore
          1105142511
          Washer - WASHER
          Kenmore
          1105142512
          Washer - Washer
          Whirlpool
          1CWTW4705GW0
          Washer
          Whirlpool
          2DWTW4740YQ1
          Washer - WASHER
          Whirlpool
          2DWTW4815GW0
          Maytag
          7MMVWC100DW2
          Maytag
          7MMVWC200DW2
          Maytag
          7MMVWC416FW0
          Washer
          Maytag
          7MMVWC417FW0
          Washer
          Maytag
          7MMVWC465JW0
          Washer
          Maytag
          7MMVWC565FW0
          Washer
          Maytag
          7MMVWC565FW1
          Washer
          Maytag
          7MMVWX655EW1
          Washer - RESIDENTIAL
          Whirlpool
          7MWET4027HW0
          Washer Dryer Combo

          Get in touch, we're here to help!

          Open until 1am EST

          Contact Customer Service