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964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper
964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper 964304-2-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper https://www.partselect.com/Schematics/GE/00120714i01.gif

Dispenser Door Assembly or Flapper

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PartSelect Number PS964304
Manufacturer Part Number WR17X11653
Manufactured by GE

The dispenser door assembly (or flapper) is what opens to release the ice once the lever has been pressed. This part mounts in the ice dispenser. The cranker no longer comes with this part. You can use the original crank. The crank is sold separately depending on the model number of the appliance. For this repair, all you will need is a Phillips screw driver and a small flat blade. Disconnect the power, remove the escutcheon from around the dispenser, lift up the control panel, disconnect all wire connectors, use a screwdriver to remove all four screws of the housing, and lift the housing out. You will now see the flapper: push the tabs that are securing it in place to remove the piece, install the new flapper by lining it up and snapping into place.

This part works with the following brands: General Electric, Hotpoint, Kenmore.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Door Sweating.
  • Ice maker won’t dispense ice.
  • Frost buildup.
  • Leaking.
  • Not dispensing water.
  • Freezer section too warm.
  • Door won’t open or close.
  • Freezer not defrosting.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Fridge too warm.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I changed the water valve, but still no water dispensing. The ices works for both crush and cube when i select dispense. Only the water still will not come out. I tried to see if the water gets to the connector at the bottom of the door and it dose. But no water will dispense from the outlet in the door.

clifton for model number GSH25JSRFSS
Answer:

Hello Clifton, thank you for contacting us. That sounds like you may need a new water filter, they can become clogged and prevent water from passing through. The part number for the water filter is PS8746144 you may also need the adapter if you have not changed it before, part number PS220347. Hope this helps!

Related Parts: Ice and Water Filter
1 person found this helpful.
Question:

If i replace the ice flapper since it will not close would i need any other parts

Debbie for model number GSS25WSTASS
Answer:

Hi Debbie, Thank you for your inquiry. The cranker no longer comes with this part. You can use the original crank from the old part. I hope this helps. Thank you and have a great day!

1 person found this helpful.

Most Recent

Question:

I am needing to order a new dispenser cradle for my fridge. When i try to order with this site it's telling me part not found the part i am needing is in the diagram freezer door #69. Pleas advise me on how i can order this part

Nicole for model number CSS25USWCSS
Answer:

Hi Nicole, Thank you for your question. I have listed the part that you are looking for in a link below for you. Good luck with your repair.

Related Parts: HOUSING SHIELD DISP KIT
Question:

I have a GE profile side by side. The flap that you push a glass up against to dispense ice, water, crushed ice, etc. Is getting harder and harder to push back. I am now using my hand to 'wiggle' the flap until it unsticks. Any idea on how to correct this? Ps> i live in an area where the water is hard. Thanks!

Janet Horst
Answer:

Hi Janet, That is a good question. From what you described you may have to replace the dispenser lever. I hope this helps.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.6 / 5.0, 66 reviews What's this?
 

1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Rick from VACAVILLE, CA

Ice door not closing

looked at the video you supplied for repair.. that made it so easy to repair the problem. I felt quite confident in myself after the video.The repair went smoothly and the refridgerator wotks super thank you so much Rick

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Philip from S BURLINGTON, VT

Remove front cover

Remove front cover did not remove wires remove ice and water unit took off flapper put new one on 5 minutes back together

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Very Difficult
Time to do repair: More than 2 hours
Tools:
Customer: Gail from LEXINGTON, SC

Thought flapper in ice dispenser was problem. - more serious, more costly - not a diy! New fridge here we come!

Opened, discovered not flapper but more complicated

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Jim from SPANISH FORT, AL

Frost in freezer no water

FOLLOW INSTRUCTIONS OF YOUR VIDEO

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Carl from SAN MARCOS, TX

Ice maker leaking

Researched on internet/you tube; ordered part, and did the repair. Easy to do and saved the cost of a service call.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Very Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Rudy from CITRUS SPGS, FL

Had a drip which filled up the tray and leaked on the floor from water dispenser

There are Great videos on YouTube!!! Turned off power,Removed trim ring, Pushed a philips head screwdriver in one of the holes underneath the electrical panel with the selector push buttons. This releases the electrical panel. There are Three wire sets with plugs. I removed the plugs and took the electrical panel out. Removed four Phillips head screws and pulled out the big paddle switch. This then exposes the flapper. Replaced flapper with new one and reassembled everything. When I had everything apart, I cleaned with window cleaner. It was pretty moldy from the water leaking. Turned power back on and tested everything to make sure I didn't mess anything up. Works great

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: J Stephen from BETHESDA, MD

Warm air enters ice dispenser on door

Replaced flapper. Followed the video. The lamp caused the removable plastic bracket (which supports the control panel and the ice chute) to fuse with the plastic frame in the door. Eventually broke the fused plastic, removed the bracket, and filed the rough broken plastic before reassembly.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Joe from BRICK, NJ

My ice container and ice chute were freezing up and getting blocked, and my filtered water line was also freezing

I just followed the instructions on the video and it was exactly as they said......no surprises.

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: anthony from BALTIMORE, MD

Icemaker delivery opening icing up

went to the repair site, saw the video and used it to replace the parts. didnt have the hinge assembly which made the flapper stay open and thus caused the icing. recently ordered a replacement and i hope that this will cause the flapper to seat properly.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools:
Customer: Dennis from Rogers, AR

Watched video on flapper assembly replacement looked real ready. Video failed to mention ice dispenser trim was glued in place . Had to buy real small paint scrapper that would fit in dispenser outlet to free inside edge of trim piece. Once I got it all loose job went very easy.

Use small putty knife to cut internal sealant on ice maker door trim piece. Then you can easily remove it.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Alex from Cary, NC

Frost buildup in freezer by the ice maker

Replaced dispenser door flapper by following the do it yourself video in this site. It was really easy. Just be careful when removing the dispenser black bezel. I broke one of the little tabs when taking it off.

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3 of 7 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Paul from Pearland, TX

Replace door recess and spring

After seeing the exploded view diagram, disassembly was a snap... litterly. Took only a few minutes and a couple of screw drivers.

Remove the snap in cover plate, remove four screws, remove controller, then replace parts.

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2 of 4 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Justin M from Cypress, TX

Ice door gasket warped would not seal

Pop off the control board for the ice selector/water. Remove power / signal connections. remove four phillips screws, Remove plastic hopper. Pop off Ice door gasket, pop in new one and put back together. If you fridge was sounding like it was speeding up and slowing down, this will correct this problem as well.

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1 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Jabe from Little Torch Key, FL

In-door dispenser didn't work and leaked water

1. Use skewer to press plastic tabs under control panel, 2. Remove control panel and unplug solenoid, 3. Unscrew dispenser assembly and solenoid screws, 4. Press in tabs on lamp and remove assembly - unplug, 5. Replace lamp assembly, 6. Replace solenoid assembly and fasten screws, 7. Replace flapper. 8. Replace other parts in reverse order.

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1 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Al from River Edge, NJ

Ice maker discharge was slow and jammed with ice and frost. The cause was a distorted flapper that did not seal properly, admitting warm air into the dispenser chamber.

Excellent video was available on the Parts Select website. It was simple. The selector panel pulled out by hand from the bottom. The subpanel was removed with the four screws. The flapper snapped out of the holder with two clips. The new one was inserted in reverse order.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964304
Manufacturer Part Number: WR17X11653
Brand Model Number Description
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