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If you notice that your dryer is noisy or will not tumble, then you may need to replace the drum roller shaft washer. This drum roller shaft washer is just under an inch in diameter and is sold individually. It is located on the shaft of the drum roller, in the interior of your dryer. To access the drum roller shaft, you will need to remove the front panel of your dryer, and then remove the drum. Before completing this repair, be sure to disconnect the power source from the dryer. Tools required for this repair include a 5/16 nut driver, a stubby Phillips screwdriver, and a pair of snap ring pliers.
How Buying OEM Parts Can Save You Time and Money
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OEM stands for Original Equipment Manufacturer. Simply put, this means that the company who made your appliance is also supplying the replacement part for it.
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★★★★★
★★★★★
Joseph B - June 11, 2019
Verified Purchase
Easy repair
Great product
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Customer Repair Stories
Average Repair Rating: 2.8 / 5.0, 33 reviews.
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Dryer would not start
This website is awesome. After imputing my dryer model I was able to select from the list if symptoms my issue...Dryer will not start. From there was percentage of issues that would cause my issue. After determining it was the motor (after 25 years who would have thought that!!!). In this process I discovered other non related issues that
... Read more i should attend to. So I basically rebuilt the dryer and it worked right away. I am retired military and in the tax preparation/representation business now, so a lot of this was new to me. The detailed instruction and especially the videos provided foolproof methods to complete each of the repairs. It was a little time consuming but very easy to complete. I did gain some new tools and diagnostic equipment that will come in handy in the future. Now I am going to tackle my daughters dishwasher. Thank you Parts Select and Steve (on the videos). John Beazle
Here are a couple of tidbits to add to the excellent instructions already here.
1) I replaced my idler wheel because the bracket was flopping about. However, so did the new one. Apparently it's engineered in, as the idler wheel is self-centering. The play allows for some leeway in placement of the tumbler belt on the tumbler. 2) The ribbed side of the tumbler belt should face away from the tumbler; the flat side ri
... Read moredes on the tumbler surface. One of the videos had this backward I thought. 3) I put white lithium grease on the white friction block on the idler wheel bracket as there appeared to have been grease on the old one. I never could get clear direction on whether the drum roller and idle wheel shafts should be lubricated. I opted to leave them dry as they are plain bearing and there is no service interval specified for them. My dryer is 35 years old (go, Maytag!) and never was lubricated by me. As I can't imagine any factory lubrication would last that long I conclude they should be left dry. Just my guess though. YMMV. 4) it should be obvious, but the idler wheel is best serviced through the access panel on the rear of the dryer. 5). If you're replacing the drum rollers, you really need snap ring pliers. Mine were broken so I struggled for a long time removing the nuts on the roller shafts blind. Then I went out afterward and bought the pliers at AutoZone. Go figure. 6) unless you've got the right size stubby Phillips screwdriver, it's a lot easier to get the dryer face panel off if you prop the front of the dryer up on a wood block for clearance. 7) I thought the screw attaching the idler pulley bracket to the frame was rounded off because I kept turning it and nothing happened. In fact, the flopping of the bracket had destroyed some of the screw threads over time so they had no purchase. I used a screwdriver to lever the screw head away from the frame so that the remaining threads could track and that finally got it; 8) Finally, don't buy the two drum roller shaft fiber washers for $22 separately as I did. They are include in the package with the new rollers.
Tear down completely and clean.Look at all parts for wear an flaws,mic several parts.First teardown took several hours. The next time I can repair in two hours.The dryer is very quiet,no vibration.
Loud squeak while running, mostly at the beginning of run.
Unplug dryer, many exposed wires inside. Replace rollers, remember to order two, since there is one on each side for drum support. Use small amount of a good long term oil to help give the drum rollers added friction release. The belt was replaced since it was worn and the added cost is minimal compared to the repair. The shafts were actu
... Read moreally in good shape, but since I ordered one I did install it. Be sure to clean up the shafts if left unreplaced since they will be dirty from priro use. The inside of dryer has various sharp edges so I recommend wearing protective gloves to prevent a nasty surface cut.
First of all I looked at the Video, which made it a lot easier. I decided to replace both rollers, the idler pulley, the idler bracket, and the belt so I should be fixed for a while. Installing the parts was not that hard. When installing the drum turn it by hand to make sure their are no binds, this will also insure the belt is not twis
... Read moreted and the felt around the drum is installed correctly. The hardest thing was getting all the panels back together with the right screws. Use a small screwdriver to line up the holes. Parts Select resources on their web site make it easier for the handyman to complete this repair. Parts were in Stock, at a fair price, and received in two days on normal delivery. I will use you again and give you a 10 on your service....
We went to Lowe's to look at a new washer/dryer set. We told the sales lady what our dryer was doing, she said she had that problem before and told us it was probably the rollers had gone bad. The next morning, 5 a.m my wife couldn't sleep so she took the dryer front off, pulled out the tumbler and found the rollers, the lady was right .
... Read moreMy wife already had your web site pulled up on the computer so I could look to see what parts I needed. We called to order our parts, we were told it would be 2-5 days before they would get here, they were here the NEXT DAY!!! That was awesome!! I put the new roller on, my wife put everything back together, she turned the dryer on and.... it was so quiet we weren't sure if it was on so I opened the door and held the button to watch it turning, peacefully. Thank you all and the sales lady at Lowe's for saving us $1200. We did our repair with your parts and only spent $85.00.
My first time repairing a clothes dryer. viewed online demonstration on "how to remove parts for repair. Followed these instructions and did not have a problem finishing the job.
the dryer started sqealing really badly, did not know how long it would last. has been doing this for several months.
Took the dryer front panel off, loosened the drum, but not all the way out. Removed and checked the old rollers and shafts. Then put all the new shafts and rollers in. Put the drum back in place and front panel. Now it drys without a sound and this is a 25+ year old dryer.
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4 questions answered by our experts.
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Robin
November 22, 2017
Are these washers the metal wave washer
Hi Robin,
Thank you for your question. These are fibre washers. There is video listed with the part on our website that you may reference for more information. I hope this helps. Thank you and have a great day!
6 people found this helpful.
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Geoff
November 18, 2021
Hi. I just received my replacement drum rollers. But I noticed that both included washers are flat. The original rollers had a "spring" type flexible convex washer on the back side of the roller against the machine to keep it away from the metal back wall. In any event, one of the spring type washers was completely chewed up when I removed the original wheel. Is it ok to use a regular flat washer like the ones that came with the new rollers in place of the spring type bent flexible washer? I don't see the spring type flexible washer on the parts list. Am I making sense? Please let me know asap so I can get the dryer going again. Thank you!
For model number MDG9606AWW
Hello Geoff, Thank you for the question. Maytag has made updates to the Drum Support Roller and can now be used with the Flat Washers that are included. We hope this helps!
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Dennis
December 28, 2022
Dryer will not start. Only after approximately 30 minutes did it start and run for a short while five or 10 minutes. After trying to restart it for several minutes will not start. possible overheat?
For model number MDE9420AYW
Hello Dennis, thank you for contacting us. Please inspect the door switch, part number PS1964648, and make sure it is not shorted. If this is not the case the issue is probably related to a faulty thermal fuse, part number PS11741067, a defective high-limit thermostat, part number PS11740647, or a problematic cycling thermostat, part number PS11740684. Please check these parts to pinpoint the faulty one. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
After replacing a drum roller I tested the dryer & it was fine. I installed it in its spot and now it dries cold. Where do I go from here?
For model number LDE9304ASC
Hello Richard, thank you for contacting us. Based on our research, we would recommend checking the thermal fuse, part number PS11740687, and the heating element, part number PS11740682. If the issue still occurs, you may need to check the high-limit thermostat, part number PS11740647, and the cyclic thermostat, part number PS11741406. We hope this solves your problem!
