This ice maker is for refrigerators.
Ice maker includes the ice mold and the control device. The ice maker receives water from the water inlet valve and then holds the water in the ice mold until the water freezes solid. It then automatically ejects the ice and refills to continue the process until the ice storage in is full.
Safely store any food that could deteriorate while the power is off and unplug the refrigerator when installing this part. Wear work gloves to protect your hands.
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Troubleshooting
This part fixes the following symptoms:
Ice maker not making ice | Ice maker won’t dispense ice
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47 questions answered by our experts.
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Jerry
July 30, 2018
Is the icemaker part w10873791 fairly easy to replace. Is it a straight pull out, or do other parts need to be removed in order to replace it?
For model number KRSC503ESS00
Hi Jerry,
Thank you for your question. There is a video on our website that you can reference on how to install the ice maker. The refrigerator in the video may not show exactly like the one you have, but it will give you a general idea on how to install the part. You will find the video under part number PS358591. I hope this helps. Thank you and have a great day!
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Carla
March 13, 2019
The shut off arm on the ice maker was stuck in the up or off position and it wasn't making ice so i replaced the ice maker and the shut off arm is in the up or off position and i don't know if it is going to make ice or not. What can i do to make the shut off arm go down to the on position?
For model number WRS571CIDM02
Hi Carla,
Thank you for your question. If you have just installed a new ice maker, please allow 24 hours before it starts to make ice. The arm should be in the up position until it cycles. The ice maker has an automatic shutoff to keep the storage bin from overfilling during normal operation. As ice is made, the ice cubes will fill the ice storage bin, and the ice cubes will raise the shutoff arm to the OFF (arm up) position. When the storage bin is at full capacity, the ice maker will automatically stop ice production, but the ice maker On/Off switch will remain in the ON (up) position. Try and press the on/off switch and then lowering the arm manually to see if this helps. If it not you may have to refer to the diagnostics tech sheet that came with your refrigerator or contact Whirlpool for more information. I hope this helps. Thank you and have a great day!
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ED
December 2, 2019
Ice maker not making ice. Will buying the complete ice maker fix problem or could the problem just be the water inlet valve
For model number WRS571CIDM01
Hello Ed, thank you for writing. More often than not on your model refrigerator, the Ice Maker itself would need to be replaced. This part number PS11738120 is the compatible replacement for your model. There is a chance that the water Inlet Valve, part number PS11753250 is the cause. You can inspect it for clogs and damage. I hope this helps, and good luck with your repair!
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Ed
March 4, 2019
Our KitchenAid fridge stopped making ice after only 3 years. Tried replacing the water inlet valve.... didn't help. we seem to get one tray of ice when the power is cycled. then it sounds like its trying to fill the tray. i don't think water ever makes it to the tray. what should i try next? thx.
For model number KRSC503ESS00
Hello Ed, thank you for inquiring. When the Ice maker is not making ice the first thing to try to replace is the Water Filter PS11701542 for your model KRSC503ESS00. The next thing would be the Ice Maker itself, part PS11738120. Hope this helps!
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Jim
February 5, 2020
After my ice maker drops its cubes it begins to make a noise like someone knocking on the front door, very loud. Most times the cube tray does not return to the filling position. I can turn it off and later turn it on and it may make another tray of ice. But it can not be left alone.Do i need to splace the ice maker unit and how to i see the installation video?
thank you
For model number Model# 10651763510 Part# W10873791
Hello Jim, thank you for your question. Yes, it sounds like the icemaker should be replaced which is PartSelect Number: PS11738120. Unfortunately, we do not currently have installation instructions for this particular part. We do have some repair stories from other customers on our site that might help. Good luck with your repair.
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Rose
January 7, 2020
I really just need the ice maker head and arm assembly, not the mold or ancillary parts. Is this possible?
For model number Kenmore 106.51783412
Hello Rose and thank you for writing.
The ice maker for your model only comes in this assembly PS11738120. The parts are not sold individually. We hope this helps. Please contact us anytime if you require further assistance.
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Megan
September 2, 2019
Hi, do you still have the tex tan saddle for sale? If so can you please give me a little more info on it such as what type of bars it's on, gullet width, and weight? May i please also have a side view picture of the profile of it to get an idea of the height of the back of the seat.
For model number WRS571CIDM01
Hello Megan, Thank you for the question. Very sorry but we do not list anything called a tex tan saddle for this Whirlpool Refrigerator. We strongly recommend you contact the manufacturer, as they would have this information in their system. Ask them for the part number you require and contact back to see if it is something we carry. Hope this
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KATHY
May 29, 2019
3 year old side by side. Ice dispenser does not fill with water anymore. Motor works when push dispenser button. Water is going to fridge because water dispenser works fine. Replaced the filter, tried resetting fridge by unplugging for 30 seconds then pressing ice dispenser 3 times within 15 seconds of plugging fridge back in (as seen on you tube video suggestion). What part should i check next?
For model number whirlpool WRS571CIDM01
Hello Kathy, thank you for writing. For what you describe, you will want to consider the Single Primary Water Inlet Valve part PS11750831 or this Ice Maker. We hope this helps.
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Ron
February 23, 2022
Is it possible to purchase the tray only?
For model number 106.51779511
Hello Ron, Thank you for the question. The Ice Maker Tray is only made and sold as part of the Ice Maker. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Rachel
June 11, 2019
My icemaker is making ice, but its not dropping it to the ice dispenser.
For model number WRS571CIDM01
Hello Rachel, Thank you for the question. This sounds like an issue with the motor that dumps the ice maker. Since it is not sold on its own, the ice maker will need to be replaced. Hope this helps!
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Customer Repair Stories
Average Repair Rating: 3.9 / 5.0, 10 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Ice maker has stopped making ice and made a loud banging sound
I turned the water and electricity off for the refrigerator. (not sure if this is necessary but is safer) Remove the ice bucket. Cover the Ice auger with a hand towel to catch any screws which my get dropped. Remove four Philips screws holding plastic cover to inside of the door. there are no clip/snaps to worry about but on/off switch needs to be un plugged. Remove cover. Remove two nut head screws holding old ice maker. Remove wiring harness from ice maker and lift ice maker up and out. There are two tabs on the door. Unplug the wiring harness from the ice maker..
Installation: Press the wiring harness into clips on the new ice maker. Install ice maker onto door insuring it is over the tabs on door and the holes for nut screws line up. Plugging the wiring harness in and install two screws.
Plug on/off wiring onto switch and press plastic cover onto inside of door. Take care that it fits inside of rubber door seal. Install four philips screws. Remove hand towel and install ice bucket making sure the ice maker is switched on. Close door. Turn on water and electricity.
This took me 25 min. and I am sure would go faster if I had had instructions.
My refrigerator took awhile before it started to make cubes but has been working like new ever since. This task is easy go for it.
James from NEW LONDON, NH
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
11 of 13 peoplefound this instruction helpful.
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Replacing ice cube tray.
My icemaker is on the freezer door. Open the freezer door and remove the ice bucket and turn ice maker swith off. There is a plastic cover you need to remove just 4 screws then work cover a little and it will pull out. You need to disconnect the wire connector for the on/off switch for icemaker. set cover aside. Now the ice cube tray is exposed. On the right side there is another wire connection unplug this also. There is a small wire cable on top of ice tray it just pops off tray and stays there. Under ice tray remove 2 screws and lift up and out to remove tray. to install new tray align clips on top and screw holes on bottom and reattache 2 screws. Now refit the small wire cable on top to new tray and also reconnect the wire connector on the right. To reinstall cover reconnect the on/off wire connector and push cover back on. Make sure cover is on the inside of door seal. Reinstall the 4 screws turn the on/ff switch to on rinstall the ice bucket and close the door your done.
Robert from STRONGSVILLE, OH
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers
7 of 7 peoplefound this instruction helpful.
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Not making ice
1 Remove ice tray 2 turn off ice maker 3 Remove 4 screws holding on the cover over the ice maker 4 remove the two hex screws holding in the ice maker. Remove ice maker. 5 Reverse this procedure for installation.
Janet from DOVER, DE
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
6 of 7 peoplefound this instruction helpful.
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Ice Maker Quit Making Ice
In reading other post for this problem on the Parts Select web site, I checked the solenoids on the Inlet Valve (PN WPW10341320) located behind the refrigerator. A previous post indicated the solenoid should read between 500 and 1500 ohms. In checking, I read around 290 ohms, and confirmed the solenoid was ok. There were other items to check, including the primary water inlet valve and filter. I confirmed water these were ok as the water dispenser on the unit worked properly, and the filter has been replaced on a regular basis. I Ordered a new Ice Maker (PN PS11738120) and replaced as directed in previous post. After several days, the new ice maker did not work. I removed the solenoid connector for the water dispenser which is located next to the ice maker solenoid on the inlet valve, and connected to the ice maker solenoid. I depressed the water flow switch located on the door and the solenoid opened, and dispensed water into the ice tray. I confirmed the solenoid was not the issue. I also was concerned about the ice maker over flow lever that is connected to the ice maker. this switch shuts off the ice maker if the ice level is too high. I checked the old ice maker and determined a blue and yellow wire were connected to the switch, and terminated in the buss connector that connects the ice maker and the refrigerator. in normal condition, the switch should be closed. when I checked the replacement ice maker, I found the switch was open, which kept power from turning on the water supply to the ice maker. Parts Select sent a replacement, and after installation, the unit worked properly. Issue solved.
Carl from WILMINGTON, NC
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
5 of 5 peoplefound this instruction helpful.
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Icemaker not making ice
Simple to replace. 6 screws out. Unplug connections... Plug back in, replace screws.
Unfortunately still not making ice. Will try fill valve replacement.
Mark from WEST PALM BCH, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Screw drivers
5 of 9 peoplefound this instruction helpful.
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Broken icemaker
Removed nuts and bolts in order to remove ice maker unit, and 4 screws from the surrounding shell to get to said icemaker unit. I'd say it was a 15 minute job, but that's kind of a lie. It took me about a week of procrastination. And then 15 minutes to remove one unit and then put in the new unit. It's very easy unless you're really lazy. In which case it's still easy, the hard part is getting outta your recliner.
Tim from PARKER, CO
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Screw drivers
3 of 4 peoplefound this instruction helpful.
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Ice maker quick working and made a clicking sound while trying to drop ice
Removed freezer cover from ice maker, unplugged the harness. Installed the new ice maker assembly,plugged in two wire harness and secured the part and cover. Results was smooth process, no noice from ice dispenser. Pleased with results. Saved on repairs. Thanks Tom
Thomas from HARPER, TX
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set
2 of 2 peoplefound this instruction helpful.
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My ice maker would only freeze for a short while, after unplugging it for a few hours it would begin to make ice again only to stop after a few trays
The repair went great, however, I had someone to put the part in for me.
Elizabeth from EDENTON, NC
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
2 of 2 peoplefound this instruction helpful.
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No ice
6 screws removed and part replaced
Alfred from LA PUENTE, CA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Screw drivers
2 of 3 peoplefound this instruction helpful.
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Ice maker quit making ice
1 turned off the unit 2 removed the cover panel be removing 4 Phillips head screws 3 unplugged the on off switch attached to the cover panel 4 removed the two 1/4 in nut head screws holding the ice maker 5 removed the ice maker and disconnected the power at the join 6 performed the above steps in reverse 7 the unit has since been producing ice Repair appears to be a success
Ray from KILL DEVIL HL, NC
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers
1 personfound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
36 Reviews
4.3
Filter By Rating:
5 Stars
27
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
4
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Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Doug L - 13 days ago
Verified Purchase
Good part
Everything went well I will use you again
★★★★★
★★★★★
MARK S - January 12, 2023
Verified Purchase
Very easy repair. Replace the icemaker not the refrigerator!
The part was easy to order and received quickly. The part fixed the problem. I saved the cost and hassle of a new refrigerator by installing the replacement icemaker. I would do it again.
★★★★★
★★★★★
Brett H - January 11, 2023
Verified Purchase
Easy Repair
Works great
★★★★★
★★★★★
William S - January 7, 2023
Verified Purchase
Perfect Part: worked as expected
Replacement level of difficulty was a 6 out of 10. Used Whirlpool you-tube video as an initial guide to remove most of icemaker apparatus and freezer door parts. Old icemaker part could not be easily removed. However, replacement part--because I took multiple pix of old part removal--was very quick. 12 hours later--ice!!
★★★★★
★★★★★
Paul M - January 6, 2023
Verified Purchase
Unfortunately did not fix
Great service, part delivers quickly and correctly. Easy installation. Unfortunately ice make still doesn't work because Maytag refrigerators suck. This is the 4th failure of this unit and 2nd replacement ice maker. Don't waste your time repairing this POS, buy a new one and NOT a Maytag (anything)
★★★★★
★★★★★
Ron R - December 30, 2022
Verified Purchase
Ice maker
Works perfectly!
★★★★★
★★★★★
Charles B - November 27, 2022
Verified Purchase
Easy repair. No problems, and took about 5 minutes.
The Whirlpool Ice Maker is simple to replace. This was the 3rd ice maker, in this refrigerator, in three years. It seems to break easily, due to a tendency to freeze up, and break plastic parts of the ice tray. I am hoping I won't have to replace it every year.
★★★★★
★★★★★
Jeff C - October 24, 2022
Verified Purchase
Exact Part
Thanks to the PartSelect website, I was able to locate and order the right part to replace my ice maker without having to hire an appliance repair company.
★★★★★
★★★★★
Kenneth W - September 12, 2022
Verified Purchase
part was exactly what I needed
The part came in excellent condition, an exact match, repair was simple. Six screws and two wire connectors to remove. Just as simple going back in.
★★★★★
★★★★★
Melody M - August 24, 2022
Verified Purchase
Working great so far
The part is working great so far, but so did the original and then it started popping out of place. Will have to see if it’s still working in a year.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11738120
Manufacturer Part Number: W10873791
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"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
