11016962501 Kenmore Washer - Instructions

Removed top cover cap, used socket and extension to remove agitator hold down bolt, removed agitator from machine. used screw driver to release locking tabs on center cone section to access location in which to fit the cogs. the cogs have a round end which fits into a slot which holds the cogs in position,snapped center cone back into place, put agitator back into washer, replaced hold down bolt,replaced cover cap and we were back in business.

I used a 1/4 inch ratchet with an extension and a 7/16 inch socket. Removing that bolt was easy. The entire agitator assembly came off. Getting the upper agitator to come off (to separate it from the bottom agitator) was the hard part.

I have an older washer, so mine was different from the video found on this site, but I do remember the guy saying that there were some tabs you may need to "remove".

So looking down from the top, you can see that there are two tabs that stand up vertically. These are holding the upper agitator locked to the lower agitator. I had to use a flat head screwdriver and a phillips screwdriver and a hammer to break off these tabs so that they would be out of the way and allow the upper agitator to be removed, so that I could get to the cogs to replace them. (Don't worry about busting these tabs off because the bolt you initially removed holds it all together in the washer.) After taking those tabs off, replacing the cogs and re-assembling everything was easy. Those tabs were a bit stubborn though. Overall, worked great. I'm glad I got that fixed. The washer works like a champ now and I can do large loads again.

Removed agitator cap, removed bolt holding agitator to post, replaced cogs in holder. The teeth on cogs had worn off over time, I had checked it out previous to ordering parts and knew it only needed the new cogs. 20 yr old machine and after repair still works like new. Shipping was super fast 2 days.

Coupling bad. Turned washer upside down, removed hoses from pump on back of motor, removed two leads from the capacitor, removed the wiring clip from the motor. Pulled the two clips from the pump and removed. Unscrewed screws in the two clips and removed from motor. Pulled motor, removed bad coupling, removed a cover plate that had two screws. Installed coupling, lined up motor & coupling and reversed the uninstall procedure. Washer now works great!!

Just had to remove cap on agitator and replace new rubber seal.

plugged in the water hoses and placed it back in place, and presto, it saved me a lot of money!

it was so easy to do. i just warch the instructions video clip from partselect.com

FIRST, I went to the wrong web site, and thought based upon their diagnostics that I had a sock stuck in the pump. The machine would run, but not pump nor spin. Further, I had no idea precisely how to get at the pump, which is located at the front to the machine. Bailed 20+ gallons of water, and a full load of wet clothes out, took the machine apart from the back (precisely opposite to the correct approach) and took the pump out--no socks, pump OK. Searched with the machine Model # and found Parts Select, and its help video, statistical analysis, and feedback. I jumped the broken switch, so I could wash clothes (a cheap piece of whirlpool engineering dedicated to the appliance repair trade's pension plans, no doubt), put the machine back together, and ordered the part off the web site page with the repair video. Wrong part showed up two shipping days later, and after talking to customer service, they shipped the correct part, received two days later. Took me less than 20 minutes to install the right part. It took me at least 45 minutes to repack the wrong part, drive to the post office, and then I had to pay postage, and am still waiting to get my $37 back--oh, and I am out the money for the right part while waiting to get my money back for the wrong part, and paying postage to send it back--and for $4 gas to get back and forth to the post office, and spending my time correcting the part of the problem not of my making. Prolly net/net I will still be monetarily better off than having called an appliance repair guy and getting a stiff bill for the house call, and full retail for the part.This web site nailed the problem based upon my symptoms--and I ordered the part shown in the video that was identical to what was broken in my machine, but was initially sent something else. If I had found this web site first, I would have saved myself three hours of figuring out how to take the machine apart backwards without ruining anything in the process, and removing a pump that was fine. Putting it back together after viewing the video took 15 minutes.....the only down side of my experience was getting sent the wrong part (a lid switch that did not fit my machine, and did not match what the tech was removing in the video--one with the three long lead wires, ground wire) and paying postage and taking my time to repack and mail.

Took cover off washer and installed the new unit !! After the cover is off you can tell what you havet to do. Easier with 2 people instead of 1 !!

just followed the really simple installation video provided.REALLY SIMPLE...

order the part got it in 5 days, and installed it 10 min. Just had to removed two clamps and two hoses. Saved alot on a repair men. Easy job to do

Website very helpful in visually locating and purchasing the part. Utube video also helpful. Took 30 minutes to disasemble and about 1 hour to reassemble. Works great! Biggest issue is laundry rooms are small spaces to work in and washer/dryer units are big! Thanks bill

removed clips holding water pump on , then removed 1/4 inch screws holding the clips holding the motor, removing the clips then. Replacing new coupling unit and reversing process.

My wife actually figured out the problem, ordered the part, which came quickly. I watched the video and fixed the problem. I'm sure this saved us a lot of money. Instead of a technician coming out and replacing the part for about $200, it cost us $25 and an hours work. Thanks. You'll be hearing from me for future repairs!

found the how to on youtube, did it right in the laundry room, got it done in the morning before i went to work,