The dishwasher roller assembly attaches to the upper dishrack. It allows the dishrack to slide out easily. If the upper rack keeps falling off the track in dishwasher, the door will not close, the door makes noises, and/or dishes are not cleaning properly, it is best to replace it for more security. A flat-blade screwdriver is the only tool needed for this installation. Slide open the upper dishwasher rack and remove the retaining tabs from both ends of the rack and slide it out. Locate the older roll assembly, remove it, and replace the rollers. Remember to put back the tabs on each side before sliding it back in. Make sure the dishwasher is turned off before starting this repair.
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Part Videos
Replacing your General Electric Dishwasher Upper Roller and Axle - Kit of 4
Troubleshooting
This part fixes the following symptoms:
Door won’t close | Not cleaning dishes properly | Noisy | Door latch failure
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Thomas R - 11 days ago
Verified Purchase
Easy to install
Works great, thanks!
★★★★★
★★★★★
Joanne H - March 1, 2024
Verified Purchase
Easy replacing dishwasher parts
The part for my 20 yr old dishwasher was perfect! The parts fit perfectly and easy to replace. I did view the YouTube clip with instructions but it was very easy! I loved the fast delivery of the replacement parts. Definitely will use PartSelect again!
★★★★★
★★★★★
Robert J - August 12, 2023
Verified Purchase
Easy install
I am not a fan of plastic parts, but install was quick though not exactly like the video on YouTube. More durable parts is on the manufacturer
★★★★★
★★★★★
Becky Ann W - June 21, 2023
Verified Purchase
Dishwasher rollers
Exactly what I needed. Easy to fix my problem
★★★★★
★★★★★
Robert Z - June 20, 2023
Verified Purchase
Parts are working well
I installed all rollers and your tutorial helped alot??
★★★★★
★★★★★
Dan M - March 25, 2023
Verified Purchase
Exact fit. Made rack move like new
Fast delivery.
★★★★★
★★★★★
Ronald K S - June 6, 2022
Verified Purchase
Difficult to install, but solved the problem
The part came on time and I managed to get it installed to solve my problem with the roller coming out of the track.
★★★★★
★★★★★
Paul B - May 23, 2022
Verified Purchase
Part came quickly and was correct
The part was exactly what I ordered and was a perfect fit machine was up and running in no time
★★★★★
★★★★★
Ellen M - May 8, 2022
Verified Purchase
excellent, saved me from buying new dishwasher, part came ASAP
Parts were for holding up the upper dishrack, easy as pie to install. Took approx 5 mins with help of video. Thanks!!!
★★★★★
★★★★★
Stacey G - May 7, 2022
Verified Purchase
Upper rollers rusted out
Part came in a timely manner. Easy to replace.
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Customer Repair Stories
Average Repair Rating: 4.5 / 5.0, 144 reviews.
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HOUSING LEAKED AROUND WIRE.ROLLERS WERE BROKE,LOWER ARM DIDN'T WORK RIGHT HALF THE TIME
REPLACE 2 THE ROLLER WHEELS THAT WERE BROKE.THEY JUST POPPED ON AND YOU JUST POP THE STOPPER BACK IN. THE CHANNEL LOCKS WERE USED THE UNSCREW THE LOWER SPRAY ARM TOWER.ONCE IT STARTED,ALL I HAD TO DO WAS REACH IN AND FINISH UNSCREWING IT WITH MY HAND THEN SCREW THE OTHER BACK IN.I HAD MY HUSBAND TO MAKE SURE IT WAS SNUG AFTER I DID I
... Read moreT. MY HUSBAND CHANGED THE DRAIN PUMP HOUSING BUT I DON'T KNOW WHAT HE DID.ALL I KNOW IS IT DIDN'T TAKE VERY LONG FOR HIM TO DO IT.
I am a 72 year old woman. The video that came with the order were perfect!! Watched a couple times and fixed it myself. My sons were definitely impressed. Thanks
Old upper rollers and axles were dry and brittle. One roller was broken off. Upper rack would fall out of place when loaded
Removed rack slide end caps. They broke off because of brittleness. Removed rack, then used pliers and/or flat blade screwdriver to remove 4 rollers and axle assemblies. Replaced with new rollers/axles. Return upper rack into slides and installed new end caps. New caps slightly different than old but easily clip into place Upper rack w
... Read moreorks lile new!
Upper rack rollers (not the slide rollers) wear out and fall off. Rack falls out when pulled.
Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to cl
... Read moreip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!
Installation was very easy! Rack works perfectly now. Only problem...bought four sets instead of 4 parts since the order form didn't say it included 4 in each pack.
Glenda from NORMAN, OK
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
3 of 5 peoplefound this instruction helpful.
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Upper rack would fall down because of worn-out rollers
Determined not to call a repairman for such a simple problem, I watched your extremely helpful video. The ordered parts came right away and all it took was a screw driver and 30 minutes to take off and replace four rollers. So easy, this 75 year-old grandma could do it!
Bettie from ATLANTA, GA
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
3 of 5 peoplefound this instruction helpful.
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Axles had broken, leaving the tray falling down when pulled out too far.
Followed the very excellent instructions provided on website by Hotpoint/GE
Loren from BROWNSTOWN, MI
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
3 of 5 peoplefound this instruction helpful.
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Axel for upper rack broke
over time the upper rack axles broke so the rack would just come out of the rollers. I ordered the parts from here and had to youtube how to get the stops out so I didn't have to unscrew the metal guides out making an easy job into a hard one. all you have to do is with a flat head screw driver is slightly bend the plastic end part of t
... Read morehe stop which is in the metal guide that stops the wheels from coming out of the guides. once you bend out the plastic end you then turn the stop to get it out of the metal guides. if you youtube it its very easy. just be easy when you bend the plastic piece because I can see it breaking. I didn't break mine so the job was very very easy and took all of about 5 to 10 minutes to complete the entire job. I love this site it had real life info to help out when you need to do a job and trouble shoot your appliance.
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Michael from BRONX, NY
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
3 of 5 peoplefound this instruction helpful.
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Peplace upper shelf rollers. (4)
With coin, to remove the end cap from the front inside of the rail, insert the edge of the coin into the side of the end cap and push the coin to the rear while rotating the end cap to the inside of the tray until it comes free. Don't force. Pepeat for other rail. Repeat to reinstall end caps. You can can now slide out the the tray. Use l
... Read moreong nose pliers to remove old rollers and insert new roller(s) on same prong. Do all 4. Reinsert tray and end caps.
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phillip from DUNNELLON, FL
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
3 of 5 peoplefound this instruction helpful.
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Questions and Answers
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11 questions answered by our experts.
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Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Larry
December 22, 2017
Can i get a whole upper rack? It has rust spots on it and a few broken or missing pegs.
For model number GSD2200G02WW
Hello Larry, Thank you for your inquiry. The part number for the upper dishrack for you model is WD28X10369. Hope this helps!
25 people found this helpful.
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Gina
July 31, 2019
Which rollers do I need for my upper rack?
For model number 66512773K311
Hi Gina,
Thank you for your question. The rollers are sold with the rack adjuster kit for your model. The part number listed under your model number for the rack adjsuter kit is PS10064063. Here is some information on the rack adjuster kit. This rack adjuster kit will adjust the height of the upper rack of your dishwasher
Gray,
Approximately 12 inches wide and 6.5 inches tall,
Plastic, Metal,
Dishrack Adjuster Kit, Adjuster Kit, Dishwasher Rack Adjuster,
Includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design (2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings),
The rack adjuster connects to the dishrack. I hope this helps. Thank you and have a great day!
4 people found this helpful.
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Leo
February 28, 2018
The left side of the top rack does not stop. The right side does stop. I have ordered a new inner rail upper rack assembly. How do i install this part and did i order the correct part to fix the problem?
For model number PDWT200VBB
Hi Leo,
Thank you for your question. If upper dishrack was not stopping on the left side, then the inner rail upper rack assembly would be the correct part to fix the issue. I hope this helps. Thank you and have a great day!
2 people found this helpful.
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Debra
September 10, 2019
Can i get whole new racks for this model? Are the compatible parts available listed under model hda780-03 without the letters on end?
For model number HDA780-03HA
Hi Debra, thank you for your question. The part you are requesting on has been discontinued and we have no known replacement listed in our system. We have no further information. You are welcome to contact the manufacturer of the part to see if they have recently released a new substitute. I hope that helps. Good luck with your repair.
1 person found this helpful.
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Stephen
December 12, 2019
Will these rollers work for this machine
For model number Hda3400g02bb
Hello Stephen, thank you for your question. Yes, these are the correct upper rack wheels for that model. Good luck with your repair!
1 person found this helpful.
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Bee
December 27, 2019
Will the upper roller and axle kit of 4 work for this model? One of the wheels broke off the top rack now my upper rack is on a slant. Please help! Thanks!
For model number GSD5500G01WW
Hello Bee,
Thank you for your question. Yes, the upper roller and axle kit is compatible to your dishwashers model. We hope this helps!
1 person found this helpful.
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Clayton
July 14, 2021
What part# do I need for the upper rolls on my Whirlpool unit?
For model number AKZ683122
Hello Clayton, Thank you for the question. Sadly, we do not have any information on the model number you provided. Could you please verify the number you provided us with? If it is correct, I recommend contacting the manufacturer and seeing if they could provide you with a part number, and then you are always welcome to check back to see if we carry the part. We hope this helps.
1 person found this helpful.
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David
September 22, 2021
Hi, Does this part work with a Hotpoint dishwasher HDA2000ZO4AD? Thanks
For model number HDA2000Z04AD
Hello David, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS3486910. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
1 person found this helpful.
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Pam
November 25, 2022
I need a rack stop retaining tab for one wheel on the upper rack. What part number do I need to get? Thank you.
For model number GSD2030Z02WW
Hello Pam, thank you for reaching out. The rack slide retainer tab is part number PS2370502. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
What is skew for end caps on the upper roller? I am missing one and each keeps falling out .
Hello Ralph, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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