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SWXG831HQ1 Westinghouse Washer Dryer Combo - Instructions

All Instructions for the SWXG831HQ1
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Dryer wasn't heating
Determined that the coil on the gas valve wasn't pulling in to ignite. Using an ohmmeter, I determined the coil was open. The coil was removed by pulling off the wire connecter and removing the two phillips screws holding the bracket over the two coils. The coil then slides out. I slid the new coil into place, replaced the bracket and two screws and reconnected the wire connector. It worked immediately. The actual repair only took 15 minutes. The bulk of the time was spent tracking down which part had failed.
Parts Used:
M Series Ignition Coil Kit
  • Jack from Huntingdon, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers
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Not enough heat
Checked PartSelect online for people with a. similar problem. Found most common problem was the coils.
I opened the top, removed the two screws holding the front panel, unclipped the wiring harness from the machine to the door and removed/cut the plastic wire tie and front came off easily. I put the front piece to the side after changing the light bulb. I cleaned out a large amount of lint and found the coils on the left hand side without trouble. Carefully disconnected the wiring clips, unscrewed the holding screw and removed the old coils. Installed the new colis, 1 has three prongs and the other has 2 so you ca'nt mix them up. Replaced the hold screw, re-connected the witing harness, installed a new wire tie, and re-stalled the two holding screws. Closed the cover and turned it on.
At first it did not heat up which was dissappointing; but then I left it alone and 15 minutes later it worked like new! And heated up just fine ever since.

Total cost about $35.00 with shipping. I took a chance that I would not need the sensor or the ignitor based on the comments of others and I just bought the coils. If I had to do it over I would have bought all three and saved on the shipping.
Parts Used:
M Series Ignition Coil Kit
  • John from Bergenfield, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
4 of 5 people found this instruction helpful.
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Belt not tight
Tensioner (pulley spring) replacement.

The whole tub and motor are suspended by springs so I just got a flat bar and using the edge of the bottom of the washer as a fulcrum, lifted the whole thing enough to be able to shove a 2x4 under there at the base of the dome. It was still tight getting the lock washer off the bottom of the spring axel, but it popped off by pushing the ends with two screwdrivers.
Parts Used:
Tension Spring
  • Richard from Rahway, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
5 of 8 people found this instruction helpful.
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Washer tub stopped spinning and was real noisy
I read the last three peoples experiences when I ordered the part on your on line page. I had already made all the wrong mistakes taking the machine apart, and couldn't beleive how simplified it was on your web site. I had called a local repair shop only to be advised the part would take 4 days shipping and the price of it plus shipping was twice what I paid you. Your part arrived the day after I ordered it on line, Thanks again for being there!!!!!
Parts Used:
Drive V-Belt
  • Raymond from Brewster, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
4 of 5 people found this instruction helpful.
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Black lines and small tears
Previous comments on line were so helpful.

My husband and son took the dryer apart by removing the top in order to get to the drum. Part of silver rim that the Drum Glide is attached to was broken,it had been cut somehow. They had to soder it back in place so they could attach the Drum Glide and so far it's working.

Felt- I just ordered one with the adhesive and removed the damaged section used a wire brush, applied the adhesive ( which was more than enough) waited a few minutes for the adhesive to set, applied the felt, attached binder clips to hold it in place while working on the Drum Glide. Really easy.
Parts Used:
Lower Front Felt Seal with Adhesive Drum Glide - White
  • Robin from Sewaren, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
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Loud Squeek while the dryer is running.
1. After checking the Parts Select website for some useful information I unplugged the dryer.
2. I popped the two clips holding the top down and lifted the top up and out of the way.
3. I used the 8mm socket and screwdiver combo to remove the two screws holding the front of the dryer on. These screws are so close to the sides of the dryer that you need something very thin to seat the socket, it is so thin a small rachet would not fit.
4. Once the to screws are free to forget to unhook the two wires that lead to the automatic cutoff switch on the right. Label them and move them out of the way.
5. The front of the dryer should pivot forward and come right off. Don't forget about the two clips at the bottom, they are not really attached to anything and can be easy to lose.
6. Get your screwdriver and dive into the drum, on the back should be three screws, take those out.
7. Spin the dryer around and take off the vent cover in the lower left corner of the back of the dryer, watch out the socket is a smaller size.
8. Once inside there is an idler pulley like on the back of a ten speed bike, pull the tension out of it and take the drive belt off the pulleys.
9. The drum should be able to be pulled out the front of the dryer, set aside with the door. The screws on my dryer were so tight I had to use a hammer drill to remove them.
10. This is were I got stuck, no one mentioned how to get the bearing plate off, as if everyone would just know. You must lift up on the bearing plate and once it moves up then you can pull it out.
11. Use the 8mm socket to unscrew the old plastic bearing guide. The small metal clip on the back of the dryer will fall off with the grounding ball bearing.
12. With brum bearing kit in hand start off by putting as much high temp lubricant as you can into the bottom of the new bearing guide. I also use a little lubricant like glue to hold the new grounding ball bearing in the little hole on the back of the bearing guide.
13. Here is the tricky part you have to screw the bearing guide into the the dryer while simulaneously holding the little metal clip in place on the back of the dryer. I used duct tape to hold the metal clip and once the screws got started I just took the tape off.
14. Now you have to do the impossible, the bearing must be screwed to the drum. So unless you have 7 foot long arms you can't hold the bearing and drive the screws. Another problem is the bearing itself, the holes are not the same size as the original and they are not threaded. I stripped every screw that came with the kit trying to get them through the metal of the bearing.
15. With an unwilling victim holding the bearing steady I finally got a replacement screw to seat through the bearing. Once you get one the rest are easier.
16. You are ready to reassemble, after vacuuming everything ou, pick up the drum making sure the belt is around the drum about where it was when you took it off. Push the drum through the front of the dryer all the way to the back, aim a little high so the bearing can move down and seat in the bearing guide.
17. Tuck the clips on the front panel of the dryer into the bottom front edge of the dryer and the whole front should pivot up, when you get it almost closed you will have to lift the drum and set it on the front bearing in the door.
18. While holding the front of the dryer on you have to reach inside and get the 8mm screw started on the left or right, if you let go the front of the dryer will pop off and you have to start over with the pivot. Now is a good time to have a magnet on a stick so when you drop the screw or screw driver you don't have to take the front off to retrieve your tools.
19. Once the front is on reconnect the two wires to the switch in the front of the dryer. Remember the ones you were supposed to have labeled earlier.
20. Close the top of the dryer and spin the dryer around so you can reach inside the vent door and pull the tension pulley over and reseat the drive belt. Rem
Parts Used:
Rear Drum Bearing Kit
  • Miles from LaPorte, IN
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Screw drivers, Socket set, Wrench set
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Noisy operation - "Chugged" during operation.
With prep work mentioned below and a good flashlight it takes about 15 to 30 minutes if you're a good handy-man. If you're not, get a neighbor or friend who is. This repair isn't rocket science, but does take a some mechanical aptitude. This unit is a washer/dryer combo unit. Unplug power cord and remove water supply hoses, the drain hose and dryer vent if required to obtain easy access to front panel. There is water in all the lines, so have some towels and a small gallon bucket to help drain the lines if disconnected. Remove two screws on bottom of front panel. Be sure there is about 2 inches from washer/dryer to floor in front to allow front panel to drop directly down, then pull panel out lightly. Wood spacers or similar are recommended under front feet to prop-up front of washer. (There are two tabs on each side of the front panel. The panel must be pulled straight down to clear tabs). Another option is tilt back the washer/dryer about 60 to 75 degrees unit to make the front panel more accessible if all is disconnected in back and you have the room to do so. Once the front panel srews are removed, you may have to place an object (thin pry bar or screw driver) between the top of the washer unit and the front panel for release (be careful not to dent or scratch the top metal or front panel. Remove front panel and set aside. Locate belt near bottom and tensioner pulley (it moves back and forth laterally), push in tensioner pulley to relieve pressure on belt and remove belt from small pully wheel at motor, then the large drum pulley wheel. Place new belt on large pulley first, then small pulley. Push in tensioner pulley and move middle of belt to the inside of the tension pulley to take up the slack. This process is somewhat hard. It takes good hand strength. Be sure the belt is aligned in pulley grooves. Place washer/dryer back in level position, re-attach water supply hoses, drain hose, dryer vent line and power cord, if removed for repair. Check for leaks in water supply lines and be certain the drain hose is well attached to the drain pipe. (This is a good time to clean or replace the dryer vent line to prevent possible lint fires.) Plug in washer/dryer unit and test as if washing a small load. Re-install front panel after successful test in run operation. The part came quickly and fit perfectly.
Parts Used:
Drive V-Belt
  • Peter from Lynnwood, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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Pump motor made humming noise and wouldn't drain water from tub.
Disconnect power. Disconnect water hoses. Remove back panel. Remove top panel. Disconnect bladder ring. Disconnect control panel wire harness and control panel. Remove front panel. Disconnect hose clamps to drain hose and tub drain hose. Disconnect pump motor power supply wire. Disconnect pump screws. Now do everything in reverse replacing old pump with new.. One special note: replace factory hose clamps with new hose clamps.
Parts Used:
Drain Pump - 120V 60 Hz.
  • Matthew from Oakford, IL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Squeaky drum until drum would not turn.
Watched on-line video, then applied those steps.
1. Pop the front of the deck loose using putty knife to depress clips;
2. Disconnect wires from light and door switch;
(Before I disconnected wires from door switch and light, I made wiring sketches to make sure I reconnected in original manner.)
3. Remove lint filter mount screws and mount from bottom of door opening;
4. Cut drum belt with wire-cutters and removed it;
5. Remove drum support clip from top center of front panel;
6. Remove (1) screw from each side of dryer body that hold front to sidewalls, removed front panel;
7. Remove drum by lifting the rear out of the bearing, then moving it forward through the machine front;
[While I had the dryer disassembled, I thoroughly cleaned it of lint, dirt & metal filings. The metal filings were from the worn ball hitch and drum support bearing cup. I spent as much time cleaning it out as I did working on it.]
8. Stand drum on gallon paint bucket while removing ball hitch (Use a #2 drywall phillips apex to obtain sufficient seating & torque to remove and reinstall ball hitch screws at rear of drum.);
9. Have a second person hold the new ball hitch in position while starting screws, if necessary;
10. Use nut driver w/5/16" socket to remove bearing retainer & ground ball clip;
11. Install new bearing into retainer clip, insert attachment screws through the holes in both, stick grounding ball in depression on back of bearing as screws are fed through back panel;
12. Hold ground ball clip in place to start one screw, then the other & tighten with nut driver;
13. Start drum belt on motor shaft and position against tensioner pulley;
14. Feed drum through front of machine and loop belt over rear of drum;
15. Slide belt forward on drum as drum moves to rear to keep it aligned with position of tension pulley;
16. Lift rear of drum to place ball hitch on top of bearing, then press down to seat it into bearing;
17. Turn drum to ensure belt alignment, then re-accomplish steps 6 thru 1.
Parts Used:
Rear Drum Bearing Kit Rear Drum Bearing Kit Drum Support Bearing Rear Drum Bearing Kit
  • Doug from ODESSA, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers
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Leaking hoses
I made my job difficult by removing the back panel, then the side, and finally discovered the front panel opens giving access to the washer. Using heavy pliers I removed the spring clamps and replaced the pump to washer hose and the other hose end to the tub. Turned on the washer no leak only to discover the drain hose had developed a leak. So I ordered the second hose. I was not sure how to release the plastic retaining clamps. Finally just yanked them loose, which worked. Ran the hose through the machine out the back into the drain pipe. I was able to reattach the retaining clamps put the spring clamp on the pump end of the hose. The difficult part was getting the back, sides and front of the washing machine together that took hours.
Parts Used:
Pump to Tub Hose - Black
  • Dixie from STRANG, OK
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers
3 of 4 people found this instruction helpful.
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Leveling Leg Broken
The leveling legs on my Frigidaire stackable washer & dryer were broken. They are made of plastic and while moving the unit one of the legs had broke off. I ordered two replacements from PartSelect and received them within a few days. The old legs were removed by screwing them out and then the new ones were installed. Pretty easy installation for DIY. The new legs work great.
Parts Used:
Screw-In Plastic Leveling Leg
  • Brian from Rochester, NH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Wrench (Adjustable)
3 of 4 people found this instruction helpful.
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no filter
filter inalled
Parts Used:
Dryer Lint Screen
  • Luis from La Jolla, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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Washer tub was not spinning
Smelled burning rubber, checked belt. Belt was cracked and worn out. Easy repair. Removed front of the machine held together with two screws at the bottom of the unit. Removed top cover of machine (the part with the lid). It just pops off. Pushed tensioner wheel in and took off old belt. Putting new belt on was super easy. Working like a champ now. $20 total with shipping. Not too bad to save a washing machine.
Parts Used:
Drive V-Belt
  • josef from Nashville, TN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
3 of 4 people found this instruction helpful.
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Front drum guidesnubber ring was worn out
removed the top of dryer, pulled front panel back from drum and installed snubber(Front Drum guide).
Parts Used:
Drum Glide - White
  • Alan from Emporia, KS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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over filling
no problemO top loader. open top, disco two electrical plugs and a small hose, then remove two screws that hold valve in place and remove. Re install in reverse order. Thanks for your support Eliot in Alaska!
Parts Used:
Water Inlet Valve
  • eliot from fairbanks, AK
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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All Instructions for the SWXG831HQ1
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