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heating element burned out
FIRST need large flat table 4 or 5 containers for screws take apart in largest sections possible there are many different screw types HAVE PATIENCE ! identify wire locations BEFORE taking apart
I myself had difficulties replacing bulbs, as I have no feelings in my fingers, so I asked my son while holding the bulb in the bubble wrap, He had no problems what so ever.
2 bulbs in the lower part of the unit had burned out.
Removal of the bulbs was easy; reinserting was not as easy due to the configuration/placement of the bulbs in the unit. It was interesting that a simple suggestion to keep the bulbs covered with some of the packing material made sense as to not directly handling the bulb itself and causing any contamination of the bulb(s).
I used a phillips screwdiver to open the light cover protecting the halogen bulbs (2) both had burned out and needed to be replaced. A bit akward to replace, but within 5 minutes both were removed. I called your part service department to order replacements,(friendly and courteous service I might add!)was told that they would arive in about 3-5 days. 1.5 days later they were on my doorstep...They were promptly plugged into my GE underhood mounted microwave, now I am back in service! You've won me over and I will tell all my friends about you. Thanks again!
Removed cover, diagnosed problem, ordered part from Parts Select, received part in 2 days, replaced part, tested and replaced oven into built in space.
The instructions for removing and installing the new bulbs appear to be great; however, nothing tells me how to remove the microwave from the mounting so I can then invert it and take care of the bulb issue.
When trying to run, intermittently, the light would come on but the tray wouldn't rotate or cook. When the door was open, the tray would intermittently rotate.
I pulled out the unit and found 2 interlock switches that are depressed when the door closes. After cycling the door open/closed I found that one of the switches occasionally would stay depressed. The repair was easy (after I took off the panels so I could get to the switch) I simply removed 2 screws that attached the interlock switch assemblies to the main unit. Then I popped out the defective switch and popped in the new one. This did indeed fix my problem.
Unplug the microwave. Remove front grill and cover by removing 2 screws on top of microwave. You have to look down from the top. I could not locate the screws by feel. Once the two screws are out, remove the grill by sliding slightly to the left to lift out. Open the oven door to facilitate removal. Then remove the steel light cover (1 Phillips screw in the center of the unit) and unclip the bulb holder on the right. Do not touch the halogen bulb when you replace. Reseat the bulb holder and test by plugging in the unit with the door open. Unplug and replace the light cover and grill.
