KFIS20XVMS5 KitchenAid Refrigerator - Instructions

Not being a professional repair tech, I looked at this sites provided schematics of the ice-maker. I assumed due to the problem I had which parts to order. the parts arrived within 3 days and after I took the icemaker apart I quickly realized I ordered the wrong parts. I called and asked what to do. since I did not open the packaging for the "wrong" parts I was able to make a return. I then called back because I discoverd the part I really needed wasn't shown in the sketch. I was told that I needed to order a new motor and it would have the part I needed. I ordered the part and within 3 days it arrived. Once I had the new part I was able to quickly install. Now I have a icemaker that works better than new since ,now it does not seem to jam either.

To make the repair:
First remove the 1/4" nut head screw on the under side of the ice maker.
Remove the shroud covering the electrical connection.
Slide out the maker and depress the locking clip.
Disconect the electrical wires.
Pull off the motor cover (no screws).
Remove the three philips head screws from the motor housing. Gently remove the motor.
Next loosen the screws and pull the "black motor-mounting harness" untill enough clearance to remove the ejector arm and deflector tray. The new kit will have a new ejector arm and deflector tray.
Insallation is the reverse.
The schematics were very helpfull.
It was very simple and I saved a $150 service fee to have someone else do it for me.
PS. When I called I was able to speak to real live Americans who were able to help me, were pleasant, polite, and professional, AND they did not treat me like I was stupid because I am not a professional repair man. I will definately use this service again. and recommend to all my DIY friends!!

You will need a Nutdriver a 1/4" size and a philips screwdriver, I'm a young woman, It was easy find the pc. I need here since I lost my manual, in this particular piece the inside part is not included the tab that controls the tempeture, you will have to use the same from the broken one, snap off all and carefully remove it from the insideout of the broken piece to intall it in the replacement, make sure you remember how its going back, that was the hard part of all the repair! after that it was easy as 1, 2, 3!!! have fun!!

I called the installer of my filter unit and he told me that often, thhe fridge filter is the problem. Like magic it worked

After lots of internet exploring and diagnosis, the icemaker comes right out, and with three screws out and in, the job is all but done. Don't pay anyone for this repair!!!!!

I pulled the ils gasket out of track and replaced with the new one. Instructions ncluded state to be very careful with new gasket as the magnets may break. Total time 2 minutes with no tools required.

just like the video showed, removed the cover parts inside the fridge, disconnected the water tube inside and pulled out from the top of fridge, then inserted new water tube.

The replacement part provided was not an exact replacement. The part did not include a water reservoir. Instead, it had a 25 ft long water line that ran from the water filter to the water connection behind the fridge. The long water line was difficult to deal with, did not fit easily into the space provided for the water reservoir, and is coiled up behind my fridge. The part did work, but I'm unhappy with not having the resevoir.

Reviewed replacement instructions video on your website. Just followed the easy instructions to pop out old cover and pop in new cover. I would not have tried to replace it myself had I not seen your video. Super easy.

i had used your web site before and i read several problems that your readers had. i went to the back of the unit, removed the bottom cover and right there the i found the run capacitor and i chaged it. since i had only ordered this part to save money i went back and ordered the Start Device which when i took it off it was completely burned. the replacement part came labeled with 2 different compressor #, so i picked the one that i had and unpluged each wire. the part may differ from the one that it's in the unit but it worked when i pluged everything back on. it also helps to take a picture of everything before removing the wires in case you have to leave it and come back later. i hope to use this refrigerator another 10 years. thank you all for your help.

Removed the three screws that held part, lifted and removed old part and replaced with new piece.
Couldn't have been easier. Saved me the $100 the repair man quoted me. Cannot believe it was so easy and the
part was soooo affordable! Thank you very much for the speedy delivery. It came within days of my order.
I will use your service again for sure!
Thank you!
Allyn Rosenzweig

1. removed both bottom crisper drawers
2. removed glass shelf under crisper drawers
3. removed shelf support pieces
4. removeded snack drawer
5. removed left slide rail using phillips screwdriver (2 screws)
6. removed LH end cap using socket wrench (3 screws)
7. attached new LH end cap
8. attached slide rail
9. installed glas shelf supports
10. installed glas shelf
11. install bottom crisper drawers
12. install snack drawer
13. install snack drawer top

total time was less than 15 minutes

The front had to be removed from old drawer a put on new one

replaced the poorly designed "duck bill" drain with this P trap. Very simple repair done by accessing through the back of the refrigerator. The video on this website walked me right through the repair. It did however fail to mention that the ice has to be removed from the inside. I had to remove the drawer face and pull outs. Then the ice maker and back panel are removed. I used a heat gun and screwdriver to chip and melt the ice build up. If one had the luxury of having another refrigerator to move food in to you could just unplug the unit until the ice melts.

The other instructions and the video provided by Parts Direct are pretty good with instructions, but they omit two steps. First, if you have an ice maker, you will need to unplug the connector on the back side of the panel you remove at the back of the refrigerator to access the drain tube. Just unplug it and you can move the removed panel to the side without disconnecting any of the water lines. Second, the instructions say to just reconnect the "bottom end" of the new p-trap drain to the drain pan at the bottom of the refrigerator. They don't tell you there are two places to connect the new p-trap to the drain pan. The original tube/trough connected to the one at the back of the drain pan on the left (viewed from the rear of the refrigerator). At first, it looks like the new p-trap won't reach to it for the connection, but if you look closer, there is another connector to the right of the original one that the p-trap connects to properly. Replacing the drain trough with the new p-trap was actually pretty easy and would only take about a half hour. Add another half hour to give the refrigerator coils a good cleaning as they will need it now that you can reach them. The real time consumer, 3 to 4 hours, is needed to use a hair dryer to melt and clear the ice from the condenser at the back of the freezer so the water can drain. Just take your time and all the ice will eventually melt and drain out so the new p-trap will work properly.

First, make sure you have the correct part. I had trouble with mine, at first, until I realized that I had received the wrong part... it was same shape but larger. To begin, remove both fruit/vegetable drawers. Remove deli drawer. Remove deli drawer glass panel with both supports. Remove 3, 1/4" hex screws that attach end-cap. Disengage temp control slide and arm from end-cap by carefully moving parts in the direction where they will disengage. Remove temp control slide from end-cap. Now that end-cap is out, remove 2 screws that hold metal drawer slide to end-cap. Attach drawer slide to new end-cap. Attach temp contol slide and connect the plastic arm. Attach end-cap to refrigerator. Replace glass shelf, supports and drawers. Done.