JB36NXFXRE00 Jenn-Air Refrigerator - Instructions

Removed the icemaker to see if I could determine problem; motor was seized; got part numbers and ordered from you; parts arrived next day (even though overnight delivery wasnt' requested - so THANK YOU!); compared new parts to original to be sure of fit; reassembled unit; reinstalled in freezer, and waited for the sound of water filling the tray. Producing like brand new again! Cancelled the service call w/ Sears for the following week (when it was convenient for them) Loved your service!

followed the instructions on the box

Repair was easy and producing ice within five hours.

Unplugged and empty refrigerator, completely defrosted refrigerator using a hair dryer to speed up the defrosting, put a lot of towels on the floor to soak up the water when the ice melts. Removed all refrigerator racks and drawers, then remove the white plastic and styrofoam condenser cover. You will then see the thermistor, cut the two small wires connecting the thermistor to the harness leave yourself as mush wire as possible. Splice in the new thermistor and put the refrigerator back together.

Turn off water supply too ice maker and unplug the fridge power. using a nut driver remove one bottom screw from the bottom, near the front. The other two from the side atop the ice mold. (loosen screws and ice maker will lift up and off.)
I set the ice maker on the counter, snapped of the front cover by hand. using a phillips driver, remove two screws near the bottom corners.(they go through the circuit board into the ice mold)
circuit board in one hand, other end of ice mold in the other, slowly pull apart about 1 inch. remove the silver colored "on, off" bar at the end by snapping the retainer out of the ice mold. (the silver bar stays with the circuit board end)
Watch how the ice guide(white fingers stationary on side of ice mold) hooks too the ice mold on each end. swap ice guide to new ice mold, insert three guide pins on end into holes on the circuit board, while holding ice guide onto ice mold, watch rotation bar while inserting into motor.(it only splines one way.) when each piece is lined up, simply push together and reinstall two screws. snap circuit board cover into place. reinstall ice maker into freezer in reverse order.

Removed the three motor screws pulled off old motor put new motor in place replaced screws and re-installed. It was producing ice three hours later. I originally tried to obtian these parts directly from Whirlpool in which twice they shipped me the wrong parts. Finally gave up on them and entered the whilrpool part number which crossreferenced to new part number which was correct the first try. Thank you!

First I unplugged the unit, then I popped off the cover to the icemaker electronics. Removed 4 screws, pulled out the broken electronic panel, and replaced with the new one. Returned the screws and cover. The next moring the ice bin was full.

This must have saved me $300, and the inconvernience of waiting around for the repair man. He would have made two trips since he would never have had this part with him.

We took out the old filter and put in the new one. Ran out a few gallons of water then it was ready to use.

Our unit is a built-in unit so first had to remove the decorative cover panel to expose the internal on/off switch. Turned off the circuit breaker. Disconnected the wires (simple pull-off/push-on). Removed the old switch which meant clipping the plastic tabs holding the switch in position. Inserted the new switch by simply pushing it through the opening being sure to have it in the same alignment ('off' to the back of the unit.) Reconnected the wires making sure to have a white ground wires on the left and the black 'hot' wires on the right. Turned the circuit breaker back on. Turned the switch on. Now it runs.

Contacted sears home service to perform repair. Quote for repair was $307. 43. ( $196. 90 For labor ,$102. 58 For part) plus $75. 00 For service call. Based on the charge, I refused the repair and ordered the appropriate part from "part select" (733947) (wpl 8201515) motor module for a cost of $81. 84. To my surprise, the part arrived the next day and in 15 minutes the icemaker was in a position to make ice, and has been producing ice ever since. To perform the module replacement, I had to remove one screw with a nutdriver, pull the icemaker out, disconnect a wire harness, replace the module and do the reverse procedure to complete the installation. I saved a total of $225. 59 By doing this repair myself. A lesson learned. . . . . I will always investigate doing a repair myself with the help from the people at part select. Very professional and they sent the correct part the first time.

Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you

Icecubes came out half-way, and refrooze. I figured out, that the melter does not work (HEATER in the icemaker) Voltage measured 105V no load. Studied the Internet, and folloved an advice: shorted the back wire and the blackwire with white stripes.these go to relay contacts. It seems, that the relay contacts are no good on Infrared receiver boaed. I turn off manually the icemaker, when needed

Not being a professional repair tech, I looked at this sites provided schematics of the ice-maker. I assumed due to the problem I had which parts to order. the parts arrived within 3 days and after I took the icemaker apart I quickly realized I ordered the wrong parts. I called and asked what to do. since I did not open the packaging for the "wrong" parts I was able to make a return. I then called back because I discoverd the part I really needed wasn't shown in the sketch. I was told that I needed to order a new motor and it would have the part I needed. I ordered the part and within 3 days it arrived. Once I had the new part I was able to quickly install. Now I have a icemaker that works better than new since ,now it does not seem to jam either.

To make the repair:
First remove the 1/4" nut head screw on the under side of the ice maker.
Remove the shroud covering the electrical connection.
Slide out the maker and depress the locking clip.
Disconect the electrical wires.
Pull off the motor cover (no screws).
Remove the three philips head screws from the motor housing. Gently remove the motor.
Next loosen the screws and pull the "black motor-mounting harness" untill enough clearance to remove the ejector arm and deflector tray. The new kit will have a new ejector arm and deflector tray.
Insallation is the reverse.
The schematics were very helpfull.
It was very simple and I saved a $150 service fee to have someone else do it for me.
PS. When I called I was able to speak to real live Americans who were able to help me, were pleasant, polite, and professional, AND they did not treat me like I was stupid because I am not a professional repair man. I will definately use this service again. and recommend to all my DIY friends!!

After lots of internet exploring and diagnosis, the icemaker comes right out, and with three screws out and in, the job is all but done. Don't pay anyone for this repair!!!!!

Looking at the ice maker it is pretty cut & dried as to how to remove the unit. I took out the ice tray and just started removing all the mounting screws. The same for the mold ice tray & heating element. I was just sad that you did not have just the heating element separate from the mold ice tray.