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GS6SHEXNB04 Whirlpool Refrigerator - Instructions

All Instructions for the GS6SHEXNB04
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KITCHEN AID SIDE-BY-SIDE REFRIGERATOR ICE-MAKER stopped working due to a broken motor assembly.
Changing the KITCHENAID MOTOR ASSEMBLY TO THE ICE-MAKER was fairly straightforward. The hardest part was figuring out WHAT was broken and how to fix it. I was determined to save myself hundreds of dollars by doing it myself and avoiding a visit by the 'repairman'.

1.) Went to KitchenAid website to look at Parts List for my side-by-side refrigerator and ice maker assembly (a PDF file, easily downloadable) . The illustrations helped me visualize the assembly and various parts involved.
2.) Removed cover on front of ice maker.
3.) Removed hex-head screw on undersurface of icemaker on the right, which stablilizes a plastic cover for the electrical connector to the ice maker. Once this is off, it's then possible to slide the ice maker out.
4.) Slide the ice maker out from it's 'shelf' in the freezer. You won't be able to completely remove it until you disconnect the power supply.
5.) Disconnect the multi-pin power connector. (It's probably safest to unplug the refrigerator altogether before doing this, but I did not. No exposed metal wiring or connectors. No problems when I did it this way.)
6.) Once the ice-maker was out, remove the white cover from the motor assembly (on the left side of the unit).
7.) Remove the three screws from the black housing of the motor assembly. (This is where I discovered that the connector between the motor and drive-train was broken and needed to be replaced.)
8.) Remove and replace the drive system for the ice cube ejector.
9.) Then reverse the steps to reassemble.

This may seem a bit vague, but it's really quite straightforward once the ice maker is out of the freezer. The replacement motor assembly includes the motor, the motor housing, the drive-train, and the ice-cube ejector. Very easy to re-asemble.

Shopping for and ordering the part took some time since there are so many different after-market parts dealers. In all honesty, I'm glad I decided on PartSelect.com. They had a decent price, safe checkout, and timely delivery. All the essentials of a good online store.

Thanks, and good luck to the next guy who has to deal with a KitchenAid snafu.
Parts Used:
Icemaker Motor Kit
  • ANDREW from DURANGO, CO
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
56 of 76 people found this instruction helpful.
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Ice Maker Stopped Making Ice (No Water)
The repair was made simply by removing the old broken Water Inlet Valve (two screws and 4 tubes) and replacing it with the new one. All the tubes and wiring are the same so it was relatively easy to replace. Now we have fresh made ice again
Parts Used:
Water Inlet Valve
  • John from Vernon, CT
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set, Wrench set
49 of 57 people found this instruction helpful.
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Door was making a clunking noise
The door is very easy to remove. There is one nut for the cap on the top of the soor hinge. Once the cap is removed, you need to remove the 3 nuts holding the hinge in place. Simply lift the door off the lower hinge and rest it on the dining room table. I set towels down to protect the stainless finish. The closing cam will be visible on the bottom of the door. I choose to replace the lower cam and the upper cam at the same time. I did not know what the problem cam was. The door works good as new. I put a small amount of vaseline where the two cams rub to provide a lubricant.
Parts Used:
Lower Door Closing Cam Door Cam - Black
  • Erik from Yorba Linda, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
46 of 49 people found this instruction helpful.
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my icemaker stopped working. I think the motor was too weak to release the cubes
Removed two screws and popped loose the ice door. Disconnected the single electrical connector. Slid out the old, slide in the new. It worked like a charm. - Still dissappointed that the whirlpool icemaker broke after only 2 years, but the new one works great!
Parts Used:
Ice Maker Assembly - 8 Cube
  • Keith from St. Peters, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
51 of 65 people found this instruction helpful.
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refrigerator stopped cooling, otherwise fine
Well first of all, I was afraid that the compressor was shot and I'd need a whole new refrigerator (ack $1000!!!). After googling/reading, I figured out that the starter relay mounted on the compressor was burned out. (loud click as thermal cutout shuts down compressor.) So, I ordered a replacement part, overnight shipping. Unfortunately, this was on a Friday night, so I had to figure out how to keep the fridge cold all weekend (til Tuesday). I'd already moved frozen stuff to a chest freezer, but the inside of the fridge compartment was now nearly warm at this point, so I got 10 lb of dry ice. That got things cooled down initially. Well, turns out that with a short piece of wire, you can momentarily jump across the terminals of the relay and kick start the compressor. It then runs until either the defrost cycle stops it or the thermostat kicks it off. Anyway, all weekend, every six hours or so, I turned off the fridge for a minute to cool down the overheated, stalled compressor, then turned it on and jumped the terminals to start it up. Kind of a pain, but saved lots of food. Overall, the $30+$30 (shipping) for the part saved me from having to get a new refrigerator, so I'm quite pleased. I've used Part Select many times now. Very fast service and shipping, great website/database. I shop around and every time end up buying from them again.
Parts Used:
RELAY-STRT
  • Roger from Bethesda, MD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
48 of 58 people found this instruction helpful.
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Excessive noise was coming from the freezer section of my side be side refrigerator
Cleaning out the freezer took the longest time. Once the freezer was clean I turned off the freezer which did not deactivate the light in the freezer. This is a tight area to work in and not having to hold a flashlight made the job much easier. I then removed the shelf slider brackets for the 3 lower pullout drawers. The next step was to remove the interior aluminum back panel (6 screws) which covers the evaporator motor and the coil. Before removing the 3 electric wires that are attached to the evaporator motor make sure the power is off to the motor. The removal of the motor was fairly straightforward and I would suggest removing the plastic fan blade first and then the connector wires. It helped knowing in advance that the plastic fan blade would come off with a little prying. Be careful when prying the fan off so that you don’t damage the plastic motor mount bracket. Once you have installed the motor I would suggest turning the freezer back on to make sure that the evaporator motor works before reinstalling the aluminum back panel and slider brackets.
Parts Used:
Evaporator Fan Motor - 120V 60Hz
  • Jon from Houston, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
43 of 45 people found this instruction helpful.
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Ice door was broken
1) At bottom of ice maker trim there are two small slots at right and left ; use screw driver to pry away from door; lift trim upward away from door 2)using 1/4" nutdriver remove screws from 4 corners, 3) remove 2 screws from control panel 4) disconnect all wires/cables and set exterior panel aside. 5) locate 2" pin that runs through door spring and use needle nose pliers to remove round clip on left end of pin don't lose this clip 6) while pushing ice maker lever (where you would push with your glass) use needle nose to pull the long pin out to the right 7) Remove all remaining parts by hand (i.e. the pin, the dash pot and white lever and the ice door) 8)slide new control lever into slots on exterior side of the new door 9) -tricky part- using needle nose, push pin back through the right hinge point, the new lever, the new door, the new spring and the left hinge point (note the new door has no electric wire connector) 10) using the needle nose, carefully replace the little round clip on the left end of the metal pin. 11) reconnect all the wires (don't worry about the wire that had been connected to the door wire, just fold it aside) 12) replace two screws screws in control panel and four screws at corners of exterior panel 13) snap outer trim panel back in place.
Parts Used:
Ice Door Kit
  • Ray from San Antonio, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
46 of 54 people found this instruction helpful.
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ice maker did not make ice
The ice maker was not getting water. I hotwired the water valve by switching the connectors for the water dispenser and ice maker water valves and water flowed into the icemaker when the water dispenser lever was pushed. I wronly assumed the water valve was good. I removed the icemaker and determined that the gear motor was not getting power in the position the icemaker had stopped.In this position, the thermostat determines when the motor gets power so I replaced the thermostat. The icemaker still would not get water! As it turns out, the water solenoid was sticking due to a deteriorated rubber washer which let the solenoid plunger get too far out of the magnetic field. I replaced the water solenoid assy and all is well. Don't get fooled by hotwiring the valve. If it isn't getting water, the solenoid probably is the culprit.
Parts Used:
Cycling thermostat
  • DAVID from TINLEY PARK, IL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
47 of 61 people found this instruction helpful.
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Ice maker quit making ice
While looking for parts I read the advice on you web site under the ice maker parts. I also had problems reading the LED codes. They would change each time I unplugged the refrig and powered up. I took the other guys advice, ordered the emittered and receiver and the next morning I had ice. GREAT service guys, thanks. Also the part was on my door step in 1.5 days. Sure beat an expensive service charge.
Parts Used:
CNTRL-ELEC
  • Gerald from Fulton, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
41 of 43 people found this instruction helpful.
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old condenser fan motor shaft was loose and it made the spinning fan blades shake and cause noise
The procedure was straightforward. I removed the cardboard backing on the lower back of the refrigerator to expose the fan unit. I then undid the electrical harness at the fan. I then removed the three screws securing the fan motor to the metal bracket. This is the hardest part in that I had to reach through and get to the screws with my small tools. I then removed the old motor and blades and placed the new motor and blades. Again, a bit tricky trying to get the three screws mounted into the bracket...small tools and hands helps. After that I used the electrical harness supplied with the kit to plug into the new motor and I was done.
Parts Used:
Condenser Fan Motor Kit
  • Christopher from Snow Camp, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Wrench set
40 of 42 people found this instruction helpful.
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We noticed the Refridgerator door had dropped and found the lower cams to be broken and worn.
First I removed the bolt that holds the cover on the top hinge bracket. Then I removed all items from the shelves inside the door by lifting the shelves out and placing them on the counter. Next I removed the 3 screws holding the hinge bracket on, this disconnects the top of the door from the cabinet. Then I lifted the door off the lower cam, removed the screws that held the cam in place on the door and the lower bracket on the cabinet and replaced the cams. I smeared some Vaselene on the cams and placed the door back on the lower cam, reconnected the upper hinge and replaced the hinge cover. All done and it works great!
Parts Used:
EveryDrop Water Filter Lower Door Closing Cam
  • Tom from Allendale, MI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
43 of 53 people found this instruction helpful.
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Light Switch broke
An easy job for smaller hands. Removed the two bolts holding the light cover. Removed two electrical connections from the old switch by pinching the retaining clip,removed the switch, snapped in the new one and re-attached the connectors. Your online illustrations helped me to know that the plastic housing for the light switch would only swing down so far and was not intended to be removed. Saved me from breaking that plastic cover's tabs. This home repair saved me more than 5 times the cost of hiring a professional to do it. Very happy homeowner.
Parts Used:
Refrigerator Door Switch
  • James Richard from St. Cloud, MN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
44 of 60 people found this instruction helpful.
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Filter Housing Unit Leaking
It was simply a matter of removing the old filter housing unit by unscrewing 3 screws and unplugging the two water tubes. After re-insterting the water tubing and securing the housing unit "VOILA" good as new..It really was easy..
Parts Used:
Housing, Water Filter
  • John from Vernon, CT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Wrench set
39 of 46 people found this instruction helpful.
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Replacment of Ice/Water Filter
The first step was to go to PartSelect.com to find where the filter is located because that is not revealed in Whirlpool's Guide. This refrigerator came with the home I had just puchased so Iwas unfamiliar with the filter replacement. Th filter is on the grill at the bottom of the refrigerator. I followed the instructions helpfully printed on the replacement cartridge box which arrived in less than the 3-5 days acknowledged on my order.

Turn the filter handle 1/4 turn counterclockwise. Don't be timid. It was very tight (probably had not been replaced ever). Remove the filter from the handle that protrudes through the grill at the bottom of the front of the refrigerator.

Insert the new cartridge into the filter handle insert snugly until it goes no further and turn 1/4 clockwise.

The instructions on the replacement cartridge tell you to run the water for 5 minutes to remove air and sediment from the system. DO NOT skip this step. I was. I discovered a large amount of sediment after even three minutes of flushing. A 5-gallon pale will help. And don't forget to turn off the ice maker while you are flushing. Otherwise you will end up with ice cubes everywhere as you try to position the bucket under the water dispenser.
Parts Used:
EveryDrop Water Filter
  • Robert from Mount Prospect, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
35 of 37 people found this instruction helpful.
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Scratches in Surface
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
Parts Used:
Touch-Up Paint - White
  • Michelle from Richardson, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
65 of 128 people found this instruction helpful.
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All Instructions for the GS6SHEXNB04
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