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Inner door glass was cracked
My oven (late 90's/early 2000's model) didn't have the flip-down hinge locks shown in the video. It seems Whirlpool/Kitchenaid changed the hinges even though they didn't change the model number of the oven. With my style hinges, you have to put Allen wrenches or bent nails in the holes just behind the hinge pins. Then close the door almost all the way and lift it out to separate the hinges. Spring force holds the nails in tightly until you replace the door. This video was very helpful: https://www.youtube.com/watch?v=p7oRZdIN6m0
Also, my door had 3 different kinds of sheet metal screws. Two of them have similar heads but different threads. Keep track of which is which for when you put everything back together.
The oven in the demo video did not have an interior set of screws holding in the exterior glass
Watched the repair video and started the project. Ran into a problem when trying to remove the interior panel off the door to reach the broken interior glass. On this model Kitchen Aid there is another section that is screwed in holding the exterior glass pieces in place. It prevents the interior panel from coming off the front of the oven door. So we had to flip over the door and unscrew the glass retaining bars to get the interior panel off and reach the glass. This allows the entire door to come apart in pieces so you have to carefully line up everything to re-assemble the door. Part of the issue with this is some of the retaining screws are not very long so you have to press the pieces back together to make sure the screw will catch in the original hole. We had to do this twice to ensure the interior door glass was laying flush on its mounts. A bit fiddly for sure, and if I was working alone it may not have been successful. But at least we know how the door is put together!
Thanks to video provided by PartSelect the repair was fast and easy. My second experience with an appliance repair with parts and video from PartSelect. I am a happy customer.
Ordering the part online was easy. It arrived in a timely manner. I found a terrific video online showing how to install the terminal. It was so easy. Thank you for the great instructional video.
After using the self cleaning feature for the 10th or so time, the range locked up and nothing worked.
First we watched a YouTube on how to replace the thermostat. It was easy to turn off the circuit breaker. It was a little tricky to pull the range away from the wall and then we were able to unplug. Because our range is a dual fuel model, the back had a lot more screws to remove to get to the thermostat because there were covers over a lot of wires and the gas line I presume. However, we did get off the 12 or so screws with a regular screw driver. We easily located the thermostat and quickly realized that the two screws holding the thermostat in place were neither flat head nor phillips. We were able to remove one of them and merely twisted it sideways, installed the new thermostat with one screw and attached the wires. When we flipped the circuit breaker and plugged in the over, Voila, it worked. The hardest part was getting all the covers off the back. I hope it doesn't happen again because this was an expensive replacement part.
I snapped a bolt on the main power terminal block when connecting the pigtail.
Removed the small metal panel covering the main power terminal in back of the electric range. Removed the nuts holding the red, white and black electrical wires from the range using the appropriate socket (there will be two nuts on each bolt end). Removed the two screws holding the main power terminal block with appropriate screw driver. Connect the new main power terminal block to the range using the two screws. Reconnect the red, black and white electrical wires coming from the range using one nut for each wire. IMPORTANT: do no over tighten the nuts because the bolts could snap. Reconnect the pigtail and secure the small metal panel covering the main power panel.
We followed the instructions given by Parts Service. The only problem we had (Whirlpool left two screws out of spacer bracket and it fell out requiring further removable of inner glass to replace spacer. Process took about twenty minutes.
Installed a new thermostat and noticed the convection heating element wire had burned in two. Ordered new element and installed. Oven is currently working properly again.
I went to the source of power on the stove and noticed one of the terminals had come loose from the terminal block and had shorted out against the cover of the terminal junction. After prying the loose terminal off cover I ordered new terminal block and received it the 2nd day. I removed the old terminal block and replaced the part in about 10 minutes..Thank you Parts Select for your easy to find diagrams and quick delivery.
Like others said, the trick was getting the oven door off. If you don't have the instructions, here's how: Open the door all the way. Shine a flashlight on the hinge, and you will see an open hole about 3/16" diameter below the hingepin and toward the oven. With the door open, put a 5/32" allen wrench or any other comparably-sized metal pin into the hole in each hinge. With the pins in place, close the door as far as it will go, which is almost but not quite fully closed. Put one hand under the door handle, the other hand under the bottom of the door, and pull the bottom of the door down and out. With maybe a little wiggling, it will come right out. That's really all there is to it! Taking out all the glass layers is straightforward; you don't need any instructions to see how to do it.
Replacing the interior oven door glass was the easy part. I'm still struggling with getting the hinges on the door to reinstall. Following all the installation instructions, but they still won't stay in place and door keeps coming out from frame.
By reversing the way I removed the door hinges from the frame, per the reinstall instructions. I called the 800# and they emailed me a diagram, but the hinges depicted were different than mine. When my back feels better, I'll keep trying.