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Freezer Temp was -20 to -30 degrees F. and did not defrost because of the extreme low temperatures.
The Video on U tube was helpful. I have a side by side model and it was difficult to work in such tight quarters to attach the new part . I found that by removing the cable assembly it was much easier to attach (cut and crimp) the new part on the outside , then reinsert the assembly. The new part resolved my problem. Don't panic when you try and remove the cable assembly. Hope this is helpful.
We pushed the water return hose up from the bottom of the freezer door then we cut the water hose off then we taped the new water hose to the old one using electrical tape then we pulled and pushed at the same time and ran it back down through the door, be careful when you get to the bottom of the door it might stick a little going through the door , on my first try the tape came off without the new hose coming through. Just run the old one back up through the door and re tape it and try again. The connection at the bottom is just a pull out and push in connection and it won't leak after you push it in.
I did some tests and determined that the tub-to-pump drain hose had a leak in it.I then looked on the web to find disassembly instructions. I have a stacked washer dryer combination in a very confined space. The repair involved disconnecting both the washer and dryer from the water, gas, electric and venting systems first, then unstacking the dryer from the washer (not so easy, it required a helper). The machine was then pulled out so I could get at the parts necessary to remove the outside components and sheet metal. Then, I disassembled the top, front and access panel in the back. The disassembly went very well. I got access to the drain hose assembly and removed it fairly easily. I ordered a replacement drain hose assembly and found that installing the large port of the assembly was very difficult. (The two other ports were easy.) After thinking about it, I tilted the machine back a bit so I could try it from the bottom. That worked fine.I then reassembled and tested the machine. No leaks. Good luck with yours!
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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door would not stay shut on refrigerator side
Remove one 5/16 screw from top hinge cover plate. Trace outline of hinge on top of refrigerator with sharpie, so you will know where to put hinge back. Remove 3 5/16 screws from hinge. Lift door up out of bottom hinge, place on table to be able to work on. Remove one 5/16 screw and upper cam piece from bottom of door and replace with new upper cam piece. Remove one 5/16 screw and lower cam piece from bottom hinge on refrigerator. Replace with new lower cam piece and one screw Set door back in place and reattach top hinge with 3 screws adjust refrigerator door as needed for a nice even gap between freezer and refrigerator doors. Tighten screws down and put hinge cover back on with one screw.
Following the instructions on the site I removed the upper hinge cover and hinge(after removing the shelves from the door). I replaced both cams on the bottom hinge, reinstalled the door and the problem was solved. A couple of hints that may speed up the process: 1. On installing the door cam, I didn't get the holes in the door and cam aligned well due to a bit of interference from the metal tab on the door, so I temporarily inserted the upper hinge pivot in the bottom hole and retightened the cam. 2. I decide to re-align the freezer door . After this, the ice and water dispensers didn't work. Turns out the internal freezer light switch which also acts as a cutoff switch for the door dispensers wasn't being activated. Easy to adjust once the cause was discovered.
The original gasket was breaking down and started to separate. The seal was starting to be compromised..
I ordered two new ones from partselect.com. I figured if I was replacing the one for the refrigerator door I might as well do the freezer door too. Very easy to take the old ones off, take the putty knife clean tracks out. Putting the new ones on, was a little harder to do. You have to start in the corner and push the gasket into the slot. You need strong hands to do this. Once I heard them click in, they guided themselves the rest of the way. Once they are on, check to make sure they touch the frame of the door. My freezer was perfect, but the refrigerator had an area of 25 inches that did not touch the frame. I called partselect.com and they sent out another new gasket for the refrigerator door. (I had to pay for this one but was told once I mailed in the defective one, they would credit me the cost of the returned one) I took off the bad gasket and installed the 2nd new gasket and that one was perfect.
Rubber cover seal old and sticking to the plastic opening - may cause the arm to break
Starting at the bottom, with a flat blade screwdriver pry the front cover off the opening. Unplug the wire connector from the back, remove the cover plate holding the switches and light socket by pushing out on the plastic clips on each side. Use something like a bungie cord to hold it up out of the way. Carefully unsnap the clear plastic ice shoot from the push arm, next carefully unsnap the cover door from the push arm. Clean anything that needs cleaning (CLR works great on hard water deposits) Install everything in reverse order, the cover door first, ice shoot next, switch plate, plug in the wire connector and snap the outside cover in place.
Part went bad the freezer was freezing up and refrigerator not getting cold
I pulled off the panel covering the part in the freezer cut and stripped the wires. Used crimper and connectors put the new part on put the wires band panel back on and plugged the refrigerator back in. Everything works just fine now.
Broken plastic part at top of water fill tube to freezer
Simple. 1st, removed broken part to understand part (water fill tube to freezer, plastic part at top of fill tube cracked). 2nd go on your web site and look at prints to find part number, Study video to understand video. 3rd. Called customer service and lady was very nice and efficient. Placed order and received. Study video again and installed. My 9 year old grandson was visiting from out of town and assisted in installation. Just over 30 minutes to install
