The repair was as simple as it could be. The real story is being able to find and replace the missing wheels. Your website makes it real simple to find the proper parts, order them and receive them in a few days. Your parts person; Jason was very nice to send me a little note concerning my order. I appreciate that personal touch. I will be a regular customer with that kind of service. Well done/Good Job. Bill
Turn off power at breaker box. Remove lower covers and 2 screws into counter top. Verify sufficient length on water and electrical connection to allow sliding dishwasher out approx. 2/3. I disconnected the electrical at the j box on the dishwasher. If you must disconnect the water line, shut off supply, usually located under nearby sink, and provide a rag or sponge for small amounts of water left in supply line. Carefully pull back the insulation to expose two screws on top where water line runs into the center. Pull the top tray part way out and reach in to hold the spray arm while removing the screws. The spray arm will easily drop out. Hold the new spray arm in place making sure the raised screw posts push into the holes, then reinstall the two screws. Done. Pull insulation back into place, retape if necessary. Reconnect electrical and water if necessary. Slide unit back in, checking alinement. Rescrew to counter top and reinstall lower covers. Task complete. 15 mins if prepared. 30 mins if both elect. & water are disconnected and you are somewhat hesitant.
My suggestion is to replace all four rollers at the same time since they are all the same age. Fortunately, four rollers come in each pack you order. You need to remove the end cap on borh metal rack rods which takes a little doing. You cannot just pull the caps off. You need to twist the end cap to free up the little catch at the rear of the end cap. Once the end caps are off, just pull of the old rollers and install the new ones, replace the end caps and you're done.
easiest way i found to do it was pull dishwashers out from under the cabnet... laided a pillow down in front of the door and turned it on the front side... the part was very easy to get to at this angle....could have done it in less then 5 minutes but took my time to double check everything to be safe....took a total of about 10 minutes..... very happy now no longer need to vacume out the old dish water left at the bottom of the dishwasher...... i think most anyone could do this very easy....
The new rollers snapped into place on the rack, by simply pushing them in. I was able to do it by hand, my wife could not do the same, so you might use some pliers.
The wheels kept falling off the lower carriage in our dishwasher.
Each replacement wheel came in two parts: the wheel itself and the clip which had to be pushed through the center hole in the wheel in order to attach each wheel to the carriage that holds dishes. I had difficulty assembling the clips and wheels until I ran the clips under hot water to soften them. This made it possible to assemble the wheels and attach them to the dish carriage. I would have preferred the wheels to have come assembled, particularly given the price of each one.
Pulled washer out about 6" without disconnecting any hoses. This way i could use both hands from the left side & front after i took the kick plate off.
The video was extremely helpful. Removing the tabs was easy. However, we struggled with the re-insertion. They did not "snap" back in as easily as seen on video. We ended up using a pair of pliers to push pieces into slot. We did not use very much pressure for fear of breaking the plastic. However, after many tries, we were successful & it works perfectly. Perhaps a close-up of the "snapping in" part might help future installers.
