Models > 363GSD500P-49W > Instructions

363GSD500P-49W Kenmore Dishwasher - Instructions

All Instructions for the 363GSD500P-49W
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Motor was jammed, just heard a humm from unit.
First I removed the dishwasher from under the counter. I turned it onto it's side so I had access to the motor and pump underneath. I determined which version of the old pump I had. I removed the old part and easily installed the new motor/pump following the directions. It took a little while for the water to begin flowing when I started it back up. Eventually it did get going.
Parts Used:
Motor and Pump Kit
  • Brook from Madison, WI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Wrench (Adjustable)
9 of 10 people found this instruction helpful.
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Dishwasher was leaking between the pump motor and pump assembly
The repair went smoothly. There were actually instructions included with the parts, so that was nice. The only "gotcha" I found was that . . . after you take off the old food-chopper, you have unscrew the old impeller from the motor shaft. This was a bit difficult and you'll want some good pliers to do it. Don't worry about stripping where the food chopper screwed on-to, that part is attached to the impeller and there is a new one on the new impeller. When I re-installed everything onto the dishwasher, it rattled the first couple of times while the wear-ring was finding it's seat. Don't worry, that's normal. It went away by the third wash. I think I still have a small crack in the pump housing, though. The pump housing is two halves of molded plastic fused together along a seam, and I think the seam is starting to leak. It's about one drop every 45 seconds. I'm thinking JB Weld will fix it.
Parts Used:
Impeller and Seal Kit
  • Jesse from Royal Oak, MI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
10 of 13 people found this instruction helpful.
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Dishwasher would not Drain
Since the pump and the motor was a single unit, I removed the assembly by disconnecting the electrical plugs and drainage connections. This was a very simple installation. I reversed the above steps, reinstalled the dishwasher and all worked out well.
Parts Used:
Motor and Pump Kit
  • Alfred from Fernandina Beach, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Socket set
10 of 13 people found this instruction helpful.
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attaching overflow micro switch to new plate
Once i had the dishwasher removed everything went as the instructions indicated except for the overflow switch.I removed the switch from the old bracket which is not required,just install the switch assy. to the new bracket and proceed as instructed. the total repair shouldn't take more than 1 hour if you don't make the mistake i made.I AM VERY SATISFIED WITH PRODUCT.
I HAD NEXT DAY DELIVERY AT REGULAR POSTAGE CHARGE.
Parts Used:
Motor and Pump Kit
  • GEORGE from CHAMBERSBURG, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
10 of 13 people found this instruction helpful.
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The old pump for this 21 year old dishwasher was leaking. Reviewing the cost of a new dishwasher at the big box stores convinced me replacing the part would be much less money.
I had hoped to be able to do the entire replacement at the floor level through the front panel without moving the dishwasher out of the cabinet. That turned out to be impossible because two of the machine screws holding in the old pump rusted and would not budge.
I did however manage to do the replacement by moving the dishwasher only 16 to 18" out of the cabinet so that I could work on more than one side. A word of advice: Once the pump is disconnected get it out of the house as soon as possible. It will continue to leak on your floor otherwise. No point in getting your pants, shirt and tools all wet.
The best part of this replacement came when I buttoned the whole thing back-up and ran it. This new pump was significantly less noisy than the old one making it possible to stay in the kitchen and actually have a conversation with someone. (My dog no longer leaves either.)
Would I do it again....you bet!
Parts Used:
Motor and Pump Kit
  • John from Deep River, CT
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
9 of 10 people found this instruction helpful.
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Stinky Dishwasher
I pulled the dishwasher out and detached the drain hose. I attached the new drain hose after cleaning out the connection to the garbage disposal.

Now my dishwasher doesn't stink anymore!
Parts Used:
Drain Hose
  • Jeremy from Hailey, ID
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
8 of 9 people found this instruction helpful.
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A house mouse tore through the rubber housing
I pulled the dishwasher out from under the counter. Loosened the collar holding the sump housing to the pump motor. Unscrewed the cover inside the base of dishwasher to release the collection opening of the sump. It's very flexible so I pulled it out by hand. Put the new one in and screwed everything back down. Pushed the dishwasher back under the counter. Simple Simple Simple.
Parts Used:
Sump Housing
  • Alan from Rossville, GA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers, Socket set
7 of 7 people found this instruction helpful.
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Dishwasher is 5 yrs old. Never really washed right sometimes had sand on the top rack. 1 month ago started leaking from bottom put towels down and did only 1 load a day. Floor starting to rot my husband pulled out the dishwasher saw where it was leaking took the piece out saw it was cracked and repl
Unscrewed 2 screws from under the counter, pulled out dishwasher. Saw where it was leaking. Took wires loose, took the rack out, unscrew the white mesh, took out the dishwasher sump housing product saw a crack and ordered the piece. For anyone out there make sure you turn the electric power switch off before you attempt to fix anything!!!!!!
Parts Used:
Sump Housing
  • Beatrice from Medford, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Wrench set
7 of 8 people found this instruction helpful.
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Water wouldn't drain.
After disconnecting the supply and drain hoses I unscrewed the security screws and slid the unit out of it's space under the counter. I tipped the machine about 30-45 degrees to one side and examined the underside. I noticed a solenoid that appeared to control a valve leading to the drain tube. I cycled the washer through a wash cycle and noticed that the solenoid never activated. I removed the solenoid and found it filled with debris. I cleaned it out and reinstalled it, but it still did not function. I ordered the part from PartSelect.com because they had the clearest description of the part I needed. Delivery was quick and installation took only a few minutes. After hooking everything back up and sliding the machine back in place, it works like new.
Parts Used:
Drain Solenoid Repair Kit
  • Lawrence from Silverdale, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
7 of 8 people found this instruction helpful.
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plastic ring that works with a seal in dishwasher had broken for spray arm.
Dismantled spray arm by hand nd twisted in the new plastic ring.

This website was able to find a part very quickly and priced very reasonably. Local parts department had quoted double the price and double the time.
Parts Used:
Lower Spray Tower Kit
  • Lucille from Manchester, CT
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
11 of 20 people found this instruction helpful.
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Dishwasher wouldn't drain
Once the new motor and pump kit arrived. I removed the dishwasher, turned it upside down and replaced the motor and pump with the new one per the directions. Difficulty came in feeding the electrical wire/plug back through the cabinets. Once done, turned on the dishwasher, filled the tub, then manually moved the dial to drian. The water still would not drain from the tub. I searched further for the problem. Here it is; Found the air gap tube was plugged with food. Once I removed, cleaned and reinstalled the air gap, the tub drained fast and everything works great. So, I hope you folks put this up in your troubleshooting section for others to check before buying a pump and motor kit. If you had, I would have been able to check out the air gap, clean it out first before spending $140.00 for a pump and motor kit I didn't need. Anyway, lessons learned..Jeff
Parts Used:
Motor and Pump Kit
  • Jeffery from Sparks, NV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
6 of 7 people found this instruction helpful.
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Dishwasher would not drain
I simply removed the front toe kick panels.
The solonoid is staring you in the face.
I removed the small nuts on back side of the solonoid bracket and removed the retaining clip and springs.
I installed the new solonoid and was very surprised how easy it was.

I DID turn the power OFF at the breaker panel prior to starting the repair.
Parts Used:
Drain Solenoid Repair Kit
  • SCOTT from ROMEOVILLE, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Wrench set
6 of 8 people found this instruction helpful.
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Not Draining, Leaking
Unplugged unit, unscrewed screws on top of dishwasher attached to countertop, undid water supply and drain hose that goes into tee with garbage disposal. Using crescent wrench turned front leveling screws up all the way and slid/rocked dishwasher out from under the counter - I had no problem leaving back leveling screws down. Turned dishwasher over on some towels (it WILL leak some water so spread out some towels!) so it was oriented like the directions that came with pump and motor. The directions were good, although color or a picture might have been more helpful. CHECK the new pump/ motor unit CAREFULLY for any loose debris from packing etc. I had a small piece of plastic that was in the top of the motor that goes in the dishwasher bottom that rattled around after I installed everything and put it back. I was able to get to it from the drain assembly in the tub but it made a heck of a racket at first. All in all, I had a great experience. I'm glad I ordered the pump and motor even though I only thought I needed the drain solenoid because when I took the old unit out, the prop on the old impeller was almost gone. Easy to order, good customer service (I called with a question and talked to a wonderful customer service representative!), good directions and easy to do. I'd say a 4 out of 10 in terms of difficulty. Thanks PartSelect!
Parts Used:
Motor and Pump Kit
  • Brian M. from Hereford, AZ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
5 of 6 people found this instruction helpful.
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Leaking water pump
Disconnect water line and screws (2) holding dishwasher under cabinet, and clamp for wastewater line. Pulled dishwasher out, turned on its side, and removed pump. Disassembled pump per instructions (great instructions) and installed new parts. Reversed to reassemble and except for a loose clamp that leaked (I tightened) it went well. Just under 1 hour.
Parts Used:
Impeller and Seal Kit
  • John from Palatine, IL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable)
7 of 12 people found this instruction helpful.
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the sump housing was worn out and leaked
first I used a shop vac to clean any excess water left behind, removed the sump housing from the motor, removed the sump housing from the body of dishwasher, replaced the old housing for the new one and reversed my steps to remove old one,
Parts Used:
Sump Housing
  • sandra from colorado springs, CO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
4 of 4 people found this instruction helpful.
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All Instructions for the 363GSD500P-49W
16 - 30 of 103