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363GSD500P-49W Kenmore Dishwasher - Instructions

All Instructions for the 363GSD500P-49W
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Water not draining from dishwasher
I had never done work on my dishwasher - I was a rookie in this area. Turns out the work itself was quite simple. Pulled the dishwasher out, turned it over, and was able to easily replace the motor and pump assembly. The drain tube was also an easy replace. A couple key notes:

1. I also purchased a new drain solenoid and impeller kit. Note that both of these items are already included in the Motor and Pump kit replacement. There is no need to by both, now I have extras.

2. The end of the drain tube has to be trimmed if you are routing the drain tube to an air gap mounted on your kitchen sink. You have to cut the large diameter end of the tube to get to the narrow portion that will fit on your air gap.

3. The first cycle you run with the new motor/pump assembly is noisy. When you first fire it up the components in the pump are all dry, and they squeal until the water gets to them. I initially thought I had done something wrong, but once the water started flowing all the peculiar sounds cleared up.
Parts Used:
Motor and Pump Kit Drain Hose Drain Solenoid Repair Kit Impeller and Seal Kit
  • Mark from Morgan Hill, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Socket set
266 of 314 people found this instruction helpful.
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Motor was getting noisier every time we used the dishwasher. We knew it was just a matter of time before it totally quit.
The most difficult part was removing the dishwasher from below the counter. Once that was complete, I simply turned the washer onto it's front surface to access the pump easier. Simply disconnected the electrical connectors, loosened the three hose clamps holding the hoses to the pump. Lastly removed a stiff arm bracket holding the pump. Reversed the order to install the new one using a longer bracket provided with the new unit. Hooked up the electrical connections last and slid the washer back in place. The washer runs like new now and is not making noise. The replacement part was a perfect match.
Parts Used:
Motor and Pump Kit
  • Glenn from Clemmons, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
48 of 51 people found this instruction helpful.
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dishwasher pump valve leaking at shaft
took dishwasher out- put on table to work on-removed wire brace- disconected drain outlet- disconnected top drive seal- removed wire clip connector- removed motor unit----------------
installed new motor/drain unit--used new longer wire brac used adapter to connect electical leads-
tightened clamps and bingo it worked and didnt' leak. good job on the supplying of all the necessary adapers.
Parts Used:
Motor and Pump Kit
  • richard from las vegas, NV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
40 of 47 people found this instruction helpful.
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Blown Motor
Did the install a few days ago 4.25.11 and all went smoothly. The instructions that came with the kit were very straightforward and the diagrams were extremely helpful in locating brackets/hoses/connections. My dad thought he would just get down there and do it, but wasn't sure what to do. Using the directions with the kit, I had the motor and pump off in under 5 minutes. FOLLOW THE DIRECTIONS WITH THE KIT!

Some things to note:
- Get some towels/cups/bowls, we had some water leaking from the dishwasher and hoses.
- Be careful removing the dishwasher from the counters, go slow.


1. Shut off electricity
2. Shut off water. I just shut closed the line that went directly to the dishwasher.
3. Removed screws from bottom panel to expose motor and pump assembly.
4. Removed screws securing the dishwasher to the counters.
5. Slowly slid dishwasher from counter and rotated so door was facing the ground carefully to ensure wires/hoses were not pulled or crushed.
6. Removed screw from bottom of motor that was secured to the hanger.
7. Removed ground screw from bottom of motor.
8. Removed all wired connections from the motor and pump.
9. Loosened hose clamp securing the drain line and removed from motor.
10. Loosened 2x hose clamps securing the motor and pump assembly to dishwasher.
11. Ensured everything was clear and disconnected, and slowly removed motor and pump assembly from dishwasher.
12. Test fit new motor and pump assembly.
13. Reconnected 2x connections to the motor and pump.
14. Secured the ground wire to the motor and pump.
15. Slid motor and pump onto dishwasher and secured the 2x hose clamps.
16. Secured screw from the hanger cable to the motor and pump.
17. Reconnected water line to motor and pump, and tightened hose clamp.
18. Ensured all connections were made, hose clamps were tightened, and there were no extra connections.
19. Rotated dishwasher back onto feet.
20. Slowly slid dishwasher back into counters ensuring no cables or hoses were kinked or crushed.
21. Restored electricity and water to dishwasher, and then performed a quick test of one cycle to check for leeks.
22. Secured bottom panel and dishwasher to counters.
23. Enjoyed having a working dishwasher again!
Parts Used:
Motor and Pump Kit
  • Sean from Winter Garden, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
33 of 35 people found this instruction helpful.
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Pump/Drain valve leaking
The hardest part was removing the dishwasher from under the counter and cleaning up the large amount of water that poured out when I turned the unit on its side.
The actual pump replacement was pretty easy except there were a lot of extra parts that were only needed for other brands or other models.
I might have tightened one of the large clamps too much as there was a very slight leak after I was done. One or two drops of water per cycle, which evaporates quickly and not worth taking apart again.
It was not hard but took longer than predicted.
Much better than buying a new dishwasher or paying the estimated $350 to an appliance repair company.
Parts Used:
Motor and Pump Kit
  • Stephen from Aspen, CO
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
23 of 27 people found this instruction helpful.
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Wouldn't Keep Water In Dishwasher - Bad Drain Solenoid
Rather than remove the dishwasher from the counter, I performed the repair inplace, which was much less work (although I did have to lay on the floor).
After turning off the power, I removed the two access panels at the bottom of the unit, disconnected the wiring from the pump and solenoid, loosened the drain hose fitting and drained most of the water out of the unit and into a shallow pan (the drain solenoid was stuck open, so this was pretty easy - otherwise, I still could have manually actuated the drain valve & solenoid to drain water through this hose).
There was alot of water in the unit and my pan overflowed a little. If I was doing this again, think I would have disconnected the drain hose from under the sink and drained out through that into a bucket (I could have controlled that flow better).
Once the water was out, there are just two hose clamps that hold the pump onto the unit (one on top and one in the back), and a stabilizer bar that connects the motor to the front frame. Removed these and the whole unit came right out.
The replacement pump & motor was exactly the same as the one that came out, so I didn't need any of the hose or wire adapters that came in the kit.
Reconnected the two pump connections, motor bracket and wiring, and the unit was good-to-go!
Parts Used:
Motor and Pump Kit
  • Christopher from Nellysford, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
20 of 24 people found this instruction helpful.
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Mice ate holes in the Sump housing
First shut off the Power and Water to Dishwasher, removed from under counter, removed sump screen and retaining clamp from sump housing and then loosened seal from inside dishwasher cavity. Upon removal I went in search of a replacement part and found Parts Select on the web, entered my model and make at there web site and found the part I needed, I could verify the size by the easy picture on a one inch tile background for the dimenision . I called in the order since I wanted overnight service, I received the part and after cleaning the area where it goes I proceded to put things back together, this took about a hour and a half and the dishwasher is back in service
Parts Used:
Sump Housing
  • David from East Greenwich, RI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
16 of 18 people found this instruction helpful.
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DW door had wood panel, was too heavy to open easily
1) Remove kick plate of dishwasher.
2) Release DW from cabinet.
3) Slide DW forward 6-8" to reveal existing door springs.
4) Lift spring off of door and release spring from frame. Reattach new spring.
5) Slide DW back to original position; reposition to cabinet, and reattach kick plate.
Parts Used:
Heavy Duty Door Spring
  • Iris from Bluffton, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Socket set
17 of 22 people found this instruction helpful.
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Water bypassing the spray arms.
After removing the dish rack I unscrewed the center riser spray by turning it Clockwise and I removed the lower spray arm. I then removed the lower spray arm support using a phillips screw driver and replacer the worn water seal. I reversed the process and reassembled the sprayarm and center riser spray. Job completed!
Parts Used:
Lower Spray Tower Kit
  • Richard C. from Manor, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
16 of 22 people found this instruction helpful.
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Dishwasher pump leaked all the time
I received my dishwasher as a hand me down, my Aunt never liked the way it cleaned. After it sitting for about 2 years i installed it in my house and found that it leaked all the time from where motor shaft went into the pump housing. After disassembling everything and scouring parts sites online, I found the parts, ordered them. 3 days later i had the parts, and the next day I had a fully functioning leak free dishwasher.
Parts Used:
Impeller and Seal Kit
  • Rob from Newell, IA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
15 of 21 people found this instruction helpful.
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Dishwasher leaking from pump shaft seal
first, I removed the screws holding the dishwasher to the countertop.Then I removed the dishwasher from under the counter. I turned the dishwasher on it's back and loosened the three hose clamps securing the water connections to the pump assembly. I then removed the electrical plug to the motor and the screw holding the support rod to the motor. Then I worked the loosened water connections apart and removed the pump and motor assembly.
Then I removed the hose clamp and plug from one of the orifices on the new pump, and aligned all of the water connections and wiggled the new pump assembly into place. I tightened the hose clamps, Installed the new screw and support bar to the motor, and connected the electrical plug. I then turned the dishwasher upright, reconnected the power cord, water supply and drain lines and started a wash cycle to check the new system for leaks. I found that the extraneous drain solenoid that came attached to the new pump was loose and rattling, so I secured the solenoid shaft and linkage to the pump housing with electrical tape to stop the rattling.
Parts Used:
Motor and Pump Kit
  • John from Brentwood, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
12 of 15 people found this instruction helpful.
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Old Motor Seized
Removed the dishwasher, turned it over, removed 3 hoses, 2 clamps, 2 wires and one support. Installed new pump and reconnected. Done!
Parts Used:
Motor and Pump Kit
  • Gordon from Ogdensburg, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Wrench (Adjustable)
12 of 16 people found this instruction helpful.
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leaking selenoid told repair cost would exceed replacement cost
Shut off circuit breaker to dishwasher and shut off valve to dishwasher under sink.Remove bottom access panel screws on both sides of panel. Remove both screws holding dishwasher to counter.Place old mattboard strips under legs to prevent scratching floor & slide out from under counter. Use a Shopvac to remove water and spillage. Have rags and paper towels handy. Carefully disconnect wires, drain hose and water line to free dishwasher. Fold old rug runner in half to place dishwasher on, turn on side and then gently upside down on rug to access motor. Remove butterfly clamps, hose clamps, electrical connections, and support bracket. remove old motor and pump and place in box to discard. Position replacement motor and pump according to diagrams. Reconnect all clips, hoses and connections. Since replacement motor and pump is smaller, use longer support bracket from adapter kit. Return dishwasher to upright position and reconnect wiring using wirenuts, drain hose and waterline. Reposition mattboard strips under legs and slide back into place. Attach screws to counter top. Turn on power, water and do a test run to check for leakage. Replace bottom access panel. Pat yourself on the back since you've saved yourself hundreds of dollars for a repair or replacement of your dishwasher.
Parts Used:
Motor and Pump Kit
  • Susan from Pottsville, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
12 of 16 people found this instruction helpful.
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Motor/Pump assembly leaking
I made this replacement more dificult because I removed the old motor/pump earlier. Should have done it at the time I installed the new unit to be sure all hoses where installed correctly. I hooked the drain hose to the wrong port and when I started the dishwasher I found my error. Once I corrected the problem and started it again - the wash and drain cycles were perfect and there were no leaks.
Parts Used:
Motor and Pump Kit
  • Thomas from San Antonio, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set
10 of 11 people found this instruction helpful.
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Motor seized on 1990 GE dishwasher
The motor seized up on my 1990 GE Dishwasher
Repair would cost 360. Replacement about 600
I ordered the motor and pump from PartSelect for 137..44
Remover the under counter washer (it‘s very light) and removed the water and drain line and disconnected the power. Turned the washer on it’s top to access the motor and pump and removed the electrical plug in lines, and the clamps holding the pump on to the connections. Replaced it with the new motor and pump, reconnected the electrical plug ins, added an adapter hose part, tightened the original clamps then reconnected the water, drain and electrical connections and reinstalled the washer. All in about an hour, The only glitch was the grounding screw for the ground wire on the motor. The screw was too long to tighten. Substituted the original shorter ground screw from the old motor, and that worked fine. Only used 4 parts from the large assortment of parts supplied.
Immediately ran the washer through a cycle, all worked perfectly.
Parts Used:
Motor and Pump Kit
  • DAVID from UNION MILLS, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
9 of 10 people found this instruction helpful.
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All Instructions for the 363GSD500P-49W
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