Models > 11020102310 > Instructions

11020102310 Kenmore Washer - Instructions

All Instructions for the 11020102310
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Darn thing hadn't "Agitated" for about 10 years!
After removing the bolt (7/16" head), and using a pair of pliers to remove the 3-4 in deep "cup", it was immediately obvious how to assemble the new cup and pawls (ratchets).

Orienting the black "bearing" was not so obvious, but on closer inspection of the illustration, it became clear. The four "ears" of the bearing go closest to the pawls. The little tabs that are co-planar to the ears fit into the four grooves of the new cup.

And here's the trick (besides making REALLY, REALLY SURE how the pawls orient)--Soak the black bearing piece in hot water to soften it up, and let it slide over the cup better. If you don't, you risk breaking it. If you do, it slides over and "clicjs" into place, with the ears resting right against the bottom lip of the cup, capturing the pawls.

Installation back into the washer is obvious.

The thing works like a charm! It hasn't worked this well for a decade!
Parts Used:
Agitator Repair Kit
  • Stephen from Cornwall, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
10 of 12 people found this instruction helpful.
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Top half of agitator wasn't moving
First, I wrestled off the top cap of the agitator. Then, I unscrewed the bolt and took out the cam. I noticed that the agitator dogs were worn smooth. I replaced them, put it all back together and VOILA! I bought the whole agitator kit, not knowing what I was going to find, because I wasn't a Magtag repair woman. It ended up that the cam that came in the kit was too big for my washer anyway. Luckily, all I needed was 4 plastic dogs. The price of the whole kit was so inexpensive anyway, it was no big deal. Especially because, I was looking to buy a new washer or a big repair bill. This website is great! Thank you.
Parts Used:
Agitator Repair Kit
  • Debra from Orange, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
9 of 10 people found this instruction helpful.
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Hot water valve would barely open - take 35 mins to fill washer
Pull the washer out from wall
Unplug the Washer
Close the supply line valves
Unscrew the supply lines, use bucket to catch line water
Remove 1 cover plate for elec lines (1 screw)
Remove 2 screws on edge of back plate for control panel
Slide long blade under front of control panel corners, pop the lock clips
Lay control panel forward - controls down
Compare new and old part - looks the same, wires, etc
Remove center screw on back plate cover to remove it
Unplug the elec wires connecting the valves and the control panel
Remove 2 screws holding the water valve outlet
swap out the old values for new valves
Reverse the process - step backwards and reassemble
Took me 36 minutes.
Tested the washer for Hot fill and later cold - both work
Parts Used:
Washer Water Inlet and Valve Assembly
  • Kevin from ARLINGTON, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
9 of 10 people found this instruction helpful.
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replaced drain hose that was missing
slipped the new drain hose on and with locking plyers slipped the wire clap in place after three trys
Parts Used:
Washer Drain Hose
  • Delmar from EAST TROY, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers
11 of 16 people found this instruction helpful.
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Wouldn’t drain pump made loud noise
Removed old drain pump and found a sock in the inlet - must have burned out pump because after removing it pump was still defective. Installed new pump in about 30 minutes and off to the races no more issues
Parts Used:
Drain Pump - 120V 60Hz
  • REED from BUCHANAN, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Wrench (Adjustable)
10 of 13 people found this instruction helpful.
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Top section of the agitator would not work properly
Removed the top cap, unbolted the agitator, lifted off the top section, removed old "dogs" and replaced new "dogs", reinstalled agitator and tested.
Parts Used:
Agitator Repair Kit
  • James from Crownsville, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
12 of 20 people found this instruction helpful.
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With full load, clothes were not agitating correctly - very little action or movement of the upper agitator section.
Took off softener dispenser, pried off top of agitator, removed bolt from top of agitator.

Then pulled out the agitator assembly for easier access.

Used screwdriver to brake small plastic keepers holding secondary agitator ratchet clutch to the secondary agitator.

Assembled and inserted new ratchet mechanism in the top of the agitator, making sure 4 small square pegs protruding from the end of the new assembly fully entered into mating holes on the secondary agitator.

Placed the agitator back on the agitator post and installed and secured bolt. Replaced cap and installed softener dispenser.
Parts Used:
Agitator Repair Kit
  • Douglas from Lancaster, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
8 of 8 people found this instruction helpful.
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lid would not lock, washer would not run...
Removed old striker ( 2 Phillips head screws ) replaced with new striker with the 2 screws and was done, easy fix...
Parts Used:
Lid Latch Strike
  • John from Hale Center, Texas, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
8 of 9 people found this instruction helpful.
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washer shaking and banging loudly
I was able to look up the issue on Youtube and watched a few videos and was able to complete the repair with help of my daughter. It was little hard to do but you do need gloves with a good grip when taking the rods out of the washer, but putting the new ones in was very easy.

Once I replaced the suspension rods, there was a little shaking but not like before. Very quiet now, no crazy loud banging
Parts Used:
Suspension Rod Kit
  • PRECIOUS from LAKE CITY, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
8 of 9 people found this instruction helpful.
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Making loud noises.
The video you sent me was very helpful told me the exact tools I needed and how to do it.
Thank you
Parts Used:
Washer Drive Pulley
  • Roy from BROOKLYN, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
8 of 10 people found this instruction helpful.
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Banging during spin cycle
The installation was very easy and took me 45 minutes to complete by myself. I put the washer on two cinder blocks and then removed the lid. I started with the suspension rods that were closest to me and they were really easy to exchange. When I got to the rods in the back they were a little more difficult because there was more tension with the new rods installed. I used the old rods to hook and pull the new rods into place and it was overall very easy.
Parts Used:
Suspension Rod Kit
  • Rachel from PINELLAS PARK, FL
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
7 of 7 people found this instruction helpful.
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Shaking and banging around when washing
Youtube has videos. It's very simple just replace one at a time.
Parts Used:
Suspension Rod Kit
  • Jessica from MT STERLING, KY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
7 of 7 people found this instruction helpful.
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washer wasn't spinning after rinsing but the motor was running
I had taken the time to watch videos of this repair so when the switch arrived I knew what I had to do. Removing the screws to get the back cover off was simple as was installing the switch. No tricks here just watch the videos and your all set to do the job
Parts Used:
Drive Belt
  • Terry from HANCOCK, MD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
8 of 10 people found this instruction helpful.
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Both outside door handles turned very beige
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Parts Used:
Spray Paint - 12 oz. - White
  • Howard from Boynton Beach, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
22 of 52 people found this instruction helpful.
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top agitator would not operate
unscrewed a bolt, pulled top agitator out and replaced parts and reinstalled.
Parts Used:
Agitator Directional Cogs
  • Larry from Edgewood, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
8 of 11 people found this instruction helpful.
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All Instructions for the 11020102310
31 - 45 of 445