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Models > 11016964502 > Instructions

11016964502 Kenmore Washer - Instructions

All installation instructions for 11016964502 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964502
931-945 of 1,209
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Leaking a lot of water

  • Customer: Cesar from Canutillo, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
Disconnected water and power supply. Turned washer face up and removed pump. Easy to install just 2 hold down clips.

Direct drive pump was leaking

  • Customer: Larry from Ottumwa, IA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Removed washer cabinet. Unclipped pump and disconnected hoses. Put hoses on new pump. Attached pump to drive unit and reinstalled cabinet.

Worn, leaking drain hose

  • Customer: Mary Jane from Plymouth, MI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
It was a no-brainer repair. We removed the worn hose and replaced it with the new one. Only variable was that the new clamp was too big for our fitting, so we used the old one. The clamp was the only mechanical thing we did. The best part was the very prompt delivery of the new part and the help finding it from the rep at the company.

Upper part of agitator was able to move freely both ways

  • Customer: William from Midland, MI
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
I had already taken the agitator apart to see what the problem might be. that was very simple. When I watched the video you have on your sight, you took it apart the same way I did, so you have it right!

would not agitate

  • Customer: Wendi from Rothschild, WI
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
repair went well. video presentation was helpful but our washer was not quite the same as video. we had to print the assembly diagram to visualize the proper order to place the new parts. all in all it was a simple fix.

Agitator not turning

  • Customer: Cliff from Humble, TX
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Pop cap off top of agitator. remove bolt that holds down agitator,which lets you remove the top of agitator that holds the directional cogs. remove top install cogs, make sure they are turned in right direction, and re install top of agitator.

mechanical seal leak in pump

  • Customer: Don from Flagstaff, AZ
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
your instructions in the video were excellent, but the shaft of the motor was too corroded to reuse.

directional portion of agitator didn't turn

  • Customer: ronald from Plymouth, MA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
as in video

water leak

  • Customer: Tom from Milton, KY
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
it went very fast after watching the how to fix video

Agitator stopped working

  • Customer: kerry from madisonville, LA
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
After about 4-5 years, the agitator cogs or "dogs" will wear out and cause the agitator to stop working-Simply pop the cap off of the top of the agitator with your hands by pulling upwards, remove the plastic cap at the bottom of the agitator-there are 2 plastic ears that you pull up on also with your hand, exposing a 1/2 locking nut. Use a socket and extention to unscrew the nut. Grab the bottom of the agitator with both hands and pull sharply upwards removing the entire assembly. Flip the assembly over to expose the four cogs. Replace with new, and reverse the procedure to reinstall the agitator

Motor Coupling failed after 20 years!

  • Customer: Brian from Spring Hill, TN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Determined based on some Internet searches that the part that we needed was the motor coupling; washer would not spin or agitate. Once I figured out how to removed the cover (by the way, one of the guys at an appliance store told me how to do it), and reviewing the video on your website, I removed the two screws and four clips, dropped the motor, inserted the parts and put it back together - all in about 15 or 20 minutes. It was easy and clean and the washer worked again. Hopefully go for another 5-10 years. Thanks.

Washing machine acting unbalanced

  • Customer: Travis from Denver, CO
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Short solution: Machine acted unbalanced no matter how it was loaded and replacing all of the springs seems to have fixed the problem. Long solution: The washing machine was acting unbalanced no matter how I loaded the washer so I removed the cover to see if there was anything obvious (there wasn't). After looking around online I found someone with a similar issue who replaced the suspension springs with success. So I replaced the suspension springs AND the counter balance spring but before I swapped them I did a test to see if the old springs were worn. The test was hanging a 10lb weight from each spring and measuring the stretch of the springs to figure out the "new" vs "old" K values. The results showed that the old and new suspension springs had about the same K values but that the old counter balance spring had lost roughly 50% of its spring constant compared to the new counter balance spring. So replacing one of the springs did show a measurable gain in spring strength and the issue has been resolved thus far (12 loads of laundry without issue). I would still replace all of the springs if I was doing it again because it worked for cheap. Parts arrived 4 days after ordering them and they are genuine Whirlpool parts.

agitator would not turn (agitate) during wash cycle

  • Customer: Lissa from Gunnison, CO
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Remove protective cover and inner seal with gasket from top of agitator. Use socket set with extension to reach bolt in bottom of agitator and loosen bolt. Remove assembly from washer. Take out interior disk and remove broken agitator directional cogs. Replace with new directional cogs. Reassemble parts in reverse order. Easy Peasy,took about 5 minutes.

4 directional cogs in top agitator crystallized and broke

  • Customer: Jeri from Shelton, WA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Popped top cap off agitator, removed bolt, removed top agitator, replaced directional cogs, reinstalled top agitator, bolt, cap. This machine is 43 years young, it's happy again.

Leaking water from under the front of the washer

  • Customer: John from Morgantown, WV
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
Used pliers to help disconnect hoses, unplugged power cord, laid washer on its back, unsnapped two clips holding pump to the motor, lifted pump off, and replaced it.
All Instructions for the 11016964502
931-945 of 1,209