11016962501 Kenmore Washer - Instructions

I watched the video on the page with the parts I ordered. The machines were not the same, but the principle was the same. Did as instructed, except for being creative with the tools on hand. It all made sense by the time I got it apart.

Followed Video link to instructions and finished job in 10 minutes. Really easy repair.

Watched a youtube video first. Thats where I saw the ad for Part Select. It didn't go as smooth for me as it did for the guy in the video. Mine was rusty but a little oil spray a hammer and screw driver got it done. I'm glad your site has pictures of the parts. It helped me get the right part the first time.

Friday night removed back, Electronic controls, and remaining cabinet. Inspected direct drive pump and it was damp. Removed part. Total Time 20 minutes to this point. Spent next 45 minutes on-line trying to order the correct part and get it as soon as possible. Paid for overnight delivery, but it showed up Monday. Installed part then re-assembled Washer in reverse order. Total Time 30 minutes. Tested the Washer. Noticed water was not filling. Turned valves back on. All worked well. Washer is used several times a day. It's now 2 weeks later and still running well. I'm very mechanically inclined and I have an electronics background so it seemed very easy to me. I think anyone could do this, but it may take more time to determine how to disassemble and reasseble by researching it on the internet.

Using the video that was supplied with my confirmation of my order. I followed the video to the "T" and everything went great. That is very helpful to have those videos. Who keeps their manuals for 10 years or more. I think the repair even took me less time than the video estimated. I would definetly order from this company again. Sears wanted 3 times the price and 15-16 days longer to get the part. I ordered the part on Sunday and had it Tuesday.

Simple and quick. 1) Unhooked water pipe connections on the back of the washer, 2) Unscrewed the two screws holding the head(the switch,dials panels)that also hold the back panel and popped two clips hold the head to the outer cover, 3) unhooked the electric swich harness and tilt the head panel backward over the back cover, 4) slide the washer outer cover housing, 5) leaned the washer drum and motor on it's back, 6) unscrewed the small screws holding pump clips and removed both clips, then pull the pump straight up, then did the same to the screws and clips holding the moter. Took the direct coupling and fit them into the shaft...installing is just reversed...Washer tested working perfect.

The fix was super easy. The parts were less then the shipping and had my parts one day ahead of the estimated time on the internet. It was a Bing Bang Boom project that saved the fiance and me a few bucks.

Using the video I was able to remove the outer frame and found the water pump was leaking. Ordered a new part and using the video was able to replace without a problem. Machine works great, no leaks. My son and son-in-law said just replace the machine...well once I found the problem, was an easy fix. The hardest part was lining up the outer frame so the fitting was right. I'm 65 young and yes women you can do it!!

Repair went really well thanks to the video PartSelect had posted with the drive motor coupling. It showed me how to take machine apart to replace the coupling. Loved the step-by-step instructions. Made it so easy for my son and me to do together and I am a female.

well the replacement of the directional cogs was easy, once i was able to separate the the top and bottom half of the actual agitator. What i could not find out about my whirlpool gold was their was 4 plastic tabs that held the whole cog assembly onto the agitator. i could not pull it apart like all the videos were showing, until i took it to a repair shop and he showed me. After i used a hammer with a screwdriver to break the plastic tabs, it popped right apart. The actual repair only took about 30 min. once i was able to get the agitator apart.

went well but alas the problem still exists.

I first watched the provided video and proceeded to follow those instructions. Pretty simple, actually. thanks for your help, partselect.com

Tilt the washer back enough to access the bottom of the washer. Remove two hose clamps with pliers,then remove 2 hoses attached to pump. Remove two metal spring straps and remove pump. reverse to install.

Let me start by saying that I only had to wait one day for the new water pump. Awesome! Once I figured out how to accessed the waterpump, the real challenge began. The washer had been leaking for some time and removing the old pump turned out to be more difficult than expected. The bottom clip used to secure the pump was completely rusted. It took some effort to remove the old pump but it finally came off. Once it was removed, I discovered why it was so difficult. The drive shaft from the motor was so rusted that a groove had been worn into it. I ended up using a metal file to smooth off the rust in order to install the new pump. With a bit of coaxing, I was able to install the new pump, re-attach the hoses and re-assemble the machine. It works like a charm now. No more leaking! Yeah!

Turned machine on it’s back after removing the hose that goes to the drain, removed the bottom dust guard, I removed the hoses (take a picture before removing things so you know how to orient them when putting it back together) and drained the water first but this is not necessary (there are YouTube videos where they suggest removing the outer case, unclipping the pump and then removing the motor. This would be optimal as you don't need to deal with the water running out of the washer when you remove the hoses). Removed the 4 electrical connectors (multi-plug, 1 x two prong plug and 2 capacitor connector plugs) One of the motor hangers were broken on my machine, I removed the other one and then slipped the motor out. Removed the broken hanger and securing screws and the old rubber grommets, slipped the coupling out (had to leverage out with a large flat screwdriver). Installed new coupling and rubber on the gearbox side, 4 grommets on the motor and the other coupling on the motor. Inserted the hangers on the gearbox side and then mounted the motor. (it is easier if you turn the washer on its back so the drum moves down and gives you more room to drop the motor in from the top), clipped the motor hangers on and fastened the two metal screws, mounted the pump and hoses and reinstalled the dust guard. Turned it right side up and tested before dragging it back into the laundry. Washing again like it did when first bought it in 1998. I would recommend that when a coupling brakes, replace it as well as the hangers and grommets to make sure it has no room for play. Mine broke way too quick as I did the last coupling about a year ago, problem I think was that I had the wrong grommets causing excessive vibration and wear.