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Mahendra
March 7, 2018
Ice build up in trough tray in refrigerator section
For model number GNE26GSDCSS
Hi Mahendra,
Thank you for your question. The ice build-up in the trough is likely caused by food debris that has clogged the drain preventing water from draining. The water will build-up and over time will freeze if the refrigerator is cold enough. You will need to melt the ice with some warm water and clean the drain. I hope this helps. Thank you and have a great day!
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Brian
November 19, 2019
Does the drain pan need to be emptied and does it come out from the back?
For model number GFE27GMDDES
Hello Brian, thank you for your question. Drain pans can accumulate condensation, but the condensation liquid evaporates as the refrigerator runs. It is not necessary to empty it on a regular basis. Here is a link to our repair video that shows the process of removing the Drain Pan: https://www.youtube.com/watch?v=2o7SK-9x57M. I hope this helps!
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Angela
November 26, 2018
Does this trough for bottom freezer drawer work on my model. It’s in all manuals but did not came with appliance. There is clearly a spot for it. I want to make sure before ordering that it will indeed fit and easily attach. Pls advise.Thank you
For model number GYE22HSKJSS
Hello Angela, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is PartSelect Number PS8758285. Thank you for your inquiry, good luck with this repair!
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Brian
November 19, 2019
Bottom freezer unit is leaking water, is there a drain where this water goes? Where does the water go after it drains out?
For model number GFE27GMDDES
Hello Brian, Thank you for the question. After it goes through the Drain Tube and Valve (I suggest checking for a blockage) PartSelect Number PS12344758, it drains into the Drain pan PartSelect Number PS8758506. Hope this helps!
