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Kerry
December 29, 2023
One of the plastic clips in the door that the tension Spring fits into has broken. Can this be replaced?
For model number SMH2117S
Hi Kerry, thank you for the question. Yes, the part you are looking for is the door key, part number PS4229162. Let us know if you have further questions!
Microwave lights and fan comes on when door is shut. I checked door switches for continuity and appear fine. What am I missing?
For model number SMH2117S
Hi Andrew,
Thank you for your question. If you have already checked the door switches and they are checking out fine, the issue may be with either the diode or the magnetron. To test the diode, unplug your microwave before beginning this inspection. Locate and remove your high voltage diode to test it for continuity. To access it, you will first need to remove the cabinet and discharge the high voltage capacitor. Set your multi-meter to Rx1 and touch the probes to the terminals. Next, reverse the probes to check for continuity in the other direction. You should receive a reading that shows continuity in one direction, but not the other direction. If your diode does not show continuity, or shows continuity in both directions, you will need a replacement high voltage diode. To test the magnetron, verify that you have disconnected the appliance from the power source.
In order to access the magnetron, you will need to remove the appliance’s cabinet. Next, discharge the high voltage capacitor, then verify that the high voltage diode is working and that the mounting bolts are tight. Remove the magnetron to test it if no other issues are found. Using a multimeter on Rx1, touch the probes to the terminals, this should produce a reading of two to three ohms of resistance. Next, move one probe to touch the metal housing of the magnetron. This test should not indicate that continuity is present. If the results of your test do not match the results above, you will need a replacement magnetron. We hope this helps. Thank you and have a great day!
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Clorinda
July 30, 2021
Where the handle screw goes got loose or broken how I replace?
For model number ME18H704SFG
Hello Clorinda, Thank you for writing. We have researched the model you have provided and have found the parts related to your issue. The screw to the handle is PartSelect Number PS9862367. The Complete Door Assembly is PartSelect Number PS11735671. However, the front panel that the handle screws into is no longer available. We hope this helps.
