Average Repair Rating: 3.8 / 5.0, 1 reviews.
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Wheels worn out.
Can’t repair it yet. Because it’s taking you too long to send me my parts. Tried calling but your answering service conveniently won’t answer. Had to cancel first order and reorder hopefully to receive faster.
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2 questions answered by our experts.
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Clarence
May 5, 2018
What all is involved in changing the rear broken wheel?
For model number hsm25gftgsa
Hi Clarence, Thank you for the question. You will need to place wood blocks under it to support it. Next remove the back cover and the axles holding the old roller on. Once removed you will install new roller in reverse order. Hope this helps!
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Gordon
April 13, 2023
How do I remove front wheel axle or pin?
For model number GSS20GEWP BB
Hello Gordon, Thank you for the question. Here is a repair story from a previous customer that may help. A second person is necessary to help prop up the refrigerator. One person will need to insert a 6 inch support under the front of the refrigerator base while another person rocks the refrigerator back to provide access for the support to be inserted. The front refrigerator panel was removed to reveal the refrigerator base and provide access to the front wheel assembly adjustment screw (screw mobility). The front of the refrigerator was propped up on a solid support about 6 inches above the floor to provide access to the front wheel assembly and allow removal through the base of the refrigerator. The front wheel assembly was dislodged from the base by first removing the pivot pin by hand and then prying the wheel assembly loose with a screwdriver. Normally the pivot pin would need to be released by prying it loose with a screwdriver and then pulling to free by hand. Once the front wheel assembly was dislodged the adjustment screw was removed with a socket set and the front wheel assembly fell out of the refrigerator base. The new front wheel assembly was then inserted into the refrigerator base, the new pivot pin was inserted and aligned with the support holes and pressed into place to secure with locking mechanism. The new adjustment screw was then inserted into the refrigerator base hole, aligned with the front wheel assembly and hand tightened to set the first threads. The adjustment screw was then tightened with a socket set to seat the adjustment screw. The refrigerator was then lowered and the adjustment screw was adjusted to level the refrigerator. The refrigerator was then pushed back into its normal position and a final adjustment performed to assure the refrigerator was level. The front refrigerator panel was then pressed back into place. We hope this helps!