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Kathy
June 1, 2023
I cannot turn the filter basket to clean the inside. It will not turn & open
also, should there be water in the bottom of the unit where the filter sits
This unit is less than a year old - after washing it was a bad smell.
For model number GDF535PGR0BB
Hi Kathy, thank you for getting in touch. Follow the given instructions to clean the filter basket: First, twist the filter basket in the counterclockwise direction to unlock it from the ultra-fine filter assembly. See the directional arrows on the bottom of the filter basket. Pull the filter basket to remove from the assembly, throw away any food particles, rinse with warm soapy water, and use a sponge to remove any stubborn particles. Also, if there is water in the bottom of the unit, it might be due to a clogged filter or a clogged drain hose. Make sure the filter and the drain hose are clean. We hope this helps!
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