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Adrian
January 24, 2024
Hi - I can run a cycle and the dishwasher completes, but will post an E:02 error at the end, with and without the Crystal Dry option selected, with dishes coming out still wet. I unplugged the zeolite heater, from the control board, ran a cycle, and it threw a E:10 error, which seems to confirm that it recognizes the zeolite container/heater is no longer connected. Before I order a new zeolite container/heater this to solve the E:02 error, is there a way to confirm it's not a heating element issue from the main water pump/heater instead? I can't track down a service manual to drive further into troubleshooting at the moment, so any help would be greatly appreciated!
For model number SHPM78Z55N
Hello Adrian, thank you for getting in touch. According to our research, the error code E02 indicates that your appliance is having difficulties with heating the water. We would recommend replacing the heat pump, part number PS11724988, to fix the issue. It moves heated water through the spray arm to clean the dishes. We hope this helps!
