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Katie
19 days ago
My Samsung washer is stuck with 45 minutes showing on the display. The door is locked. I drained the water out. Removed the clothes and unplugged the machine overnight. Trouble shooting the display is showing an AC6 code. I replaced the PCB and it still the same issue. I manually unlocked the door. Now it wont lock. I have tested the water valves and they all ohm at 998 to 1000.
Any help would be great.
Thanks,
For model number WF50K7500AV
Hi Katie, thank you for reaching out. Based on our research, an AC6 error code indicates that a communication error has been detected by the internal electronic diagnostics. communication error between the main PCB and the inverter PCB. As you have already replaced the main PCB, we would suggest checking the inverter control board, part number PS9605937. You may need to replace it to fix the issue. We hope that helps!
Hello Phil, thank you for inquiring. For this symptom you will want to replace either the Stator Assembly part PS4204678 or the Rotor Assembly part PS4204680. We hope this helps.
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CARLA
September 8, 2023
The washer door does not close. If I put pressure on the door the machine does not give me the code DE and start but it does not close or locks the door for washing, and the door stays open? Do I need to change the complete part or is something electrical?
For model number WF42H5000AW/A2 11
Hi Carla, thank you for contacting us. We have concluded that the issue is with the door lock switch, part number PS11762120, as it is most likely faulty and may need to be replaced. We hope this is helpful!
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Shawki
October 23, 2023
error AC6, door is locked won't open manually either.
For model number samsung WF45K6500AV/A2
Hello Shawki, thank you for contacting us. The error code you mentioned indicates that the exchange of data between the control module and the information display board has an issue. You may need to check the wiring connections of the display control board assembly. If wiring is not faulty, then you may need to replace the display control board assembly, part number PS11735080, to fix the issue. Glad to be of assistance!
/A2 11 Trying to fix my mothers washer. It is giving code DE, will this part fix the problem?
For model number WF42H5200AF
Hello Dennis, thank you for reaching out. According to our research, the error code DE indicates an issue with the door lock switch, part number PS11762120. It locks the washer door to prevent the door from opening during the wash cycle and the spin cycle. You may need to replace it to fix the issue. We hope this helps!
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