Hello Barb, Thank you for the question. This sounds like the Door Lock is defective and needs to be replaced. Hope this helps!

Hi Chris, Thank you for your inquiry. There are a few parts you will need to check to see which one is causing the issue. You will need to check the door lock latch, the temperature sensor, the drain pump, the door strike, the drive belt and the dispenser actuator switch. I hope this helps. Thank you and have a great day!

Hello Luz, thank you for inquiring. Yes, this may be due to a faulty Door Lock Latch, this part number PS11751211 for your model washer. You can test the resistance of the Door Lock Latch with a multimeter. The wax motor in the Door Lock Latch should test as around 1500-1750 ohms to be working properly. You may also want to consider the Temperature Sensor, part number PS11755214 as the cause. Good luck with your repair!

Hello Mackenzie, thank you for your question. The screw that holds the latch for this unit is PartSelect Number PS11746286. I hope this helps.

Hello Dave, thank you for inquiring. You can test the resistance of the Door Lock Latch with a multimeter. The wax motor in the Door Lock Latch should test as around 1500-1750 ohms to be working properly.

Hi Nadia, thank you for your question. This is the information for that error code: F11 - Serial Communication Error Between MCU and CCU - Disconnect power and unplug unit. Check wire harness connections to the motor, Motor Control Unit (MCU), and Central Control Unit (CCU). Check the drive system for any worm or failed components and reconnect power and plug unit in. Verify CCU is working by performing diagnostic test or any cycle. Check MCU by looking for operations of the drive motor and check drive motor for powered rotations. Also check the motor and wire harness. Replace defective part. I hope that helps. Good luck with your repair.

Hi Harry, start at the power source, make sure the washer is receiving power and is plugged in. It's also possible that the user control board has failed if some of the buttons work but others do not then you will need to replace the board. The lid switch may prevent the washer from starting when the lid is open if the switch is defective then the washer won't start even with the lid closed as with the power cord you can use a multimeter to determine if the switch has continuity. Thank you for your question and good luck with your repair!

Hello Jason, thank you for inquiring. The E2 F3 code is indicating an inlet water temperature fault. You will need to replace the Temperature Sensor, part number PS11755214 for your model to fix this. You may also want to consider the Dual Cold Water Valve, part number PS11750469, and the Single Hot Water Valve, part number PS11750470 for your model. Good luck with your repair!