Door Lock/Latch

Hello Jerry, thank you for your question. We would advise testing the door lock/latch switch assembly with a multi-meter to test the part for continuity, and replacing it if it shows no continuity. The drive motor may also be worth checking to see if it is getting power properly. I hope this helps.

Hello Jim, Thank you for the question. If the latch is defective it can engage. Unfortunately it would need to be replaced. Thank you for your inquiry, good luck with this repair!

Hi Andy, Thank you for your question. The F11 error code indicates that you have either a faulty electronic control board, part number PS2581064, or a faulty mircocomputer control board, part number PS11745082. To verify which part is causing the issue you can use a multimeter to test them. I hope this helps. Thank you and have a great day!

Hello Bruce, Thank you for the question. This would indicate the Door Lock is not engaging properly and will not allow the cycle to start. The Door Lock may need to be replaced. We hope this helps!

Hi Kevin, Thank you for your question. To inspect your door lock, first disconnect your appliance from the power source before beginning. Locate and clean your door lock to remove any films or debris that may have built up. It is usually located along the frame of the washing machine, or under the lid. If cleaning it does not resolve the issue, remove the door lock from the appliance to inspect it for damage, cracking or wear. You likely will need to remove all or part of the washer’s cabinet to remove the lock. If you find your switch shows any of the symptoms above, you will need a replacement door lock. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!

Hi Brian, Thank you for your question. The F73 error code is letting you know that there is a communications error between the main control board and the interface control board. You will need to check both parts and the wiring between them. I hope this helps. Thank you and have a great day!

Hi Irma, thank you for reaching out. The F73 means you have an interface communication error. That means that the main control board is not communicating with the front interface control board. We would suggest replacing the Control Board, part number PS11748818, to fix the issue. If you require assistance placing an order, please contact customer service. We hope that helps!

Hello and thank you for writing. Error code F05 on some washing machines means the water valve PS11751015 has “jammed” . So the washing machine thinks it is full of water and refuses to spin. Error C02 notices the washer does not fill with water except if you run the quick diagnostic test. So chances are the water inlet valve has gone defective and needs to be replaced. We hope this helps. Please contact us anytime if you require further assistance.

Hello JC, Thank you for the question. This could be an issue with the Door Lock not telling the controls the door is closed and ok to start. With a multi-meter to test the part for continuity, and replacing it if it shows no continuity. The drive motor may also be worth checking to see if it is getting power properly. We hope this helps!