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★★★★★
★★★★★
Jose S - May 22, 2018
Verified Purchase
Not happy
I AM WRITING THIS TO LET YOU KNOW THAT I WAS VERY UPSET WITH YOUR PERFORMANCE TOWARDS MY PURCHASE THAT I DID NOT RECEIVE IN REFERNCE TO THE POST OFFICE STATING IT WAS THE WRONG ADRESS WHEN I RECEIVE ALL MY PACKAGE IN THIS ADREES FOR THE PAST 17 YEARS THAT I WORK HERE. THE CUSTOMER SERVICE REP WAS NOT HELPING ME THE CORRECT WAY. ALL SHE HAD TO DO WAS TO RETURN MY ITEM BACK. SHE STATED SHE COULD NOT DO THAT I WAS VERY DISSAPOINTED WITH YOUR SERVICE . I REALLY NEEDED THAT PART I TOLD HER I WAS GOING TO GIVE YOU GUYS A BAD RATING FOR YOUR SERVICE YOU GUYS DENIED ME AS A PAYING COSTUMER.
July 6, 2018
Thank you for your review. I’m sorry to hear that happened, From reviewing your order, we show that you have already contacted our customer service line to have the issue addressed. If there is anything we can do for you in the future, please let us know.
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Jerry
October 23, 2019
The only two water levels that i can get is large or xlarge no matter what the setting is. Cannot do a small or medium load with correct water level. What part do i need to fix that?
For model number LAT3500AAE
Hello Jerry, thank you for inquiring. This is most likely due to a faulty Water Inlet Valve, part number PS11739359 for your model washer. You may also want to consider replacing this Water Level Pressure Switch, part number PS11739308. Good luck with your repair!
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Graham
August 31, 2022
Our washer level selector has become "iffy". It sometimes works and sometimes doesn't. I suspect its the selector switch since retrying the switch usually makes it work.
For model number LAT3600aae
Hello Graham, thank you for contacting us. Before replacing the water level switch you need to check it for continuity. You will need a multimeter for this test. Set the multimeter on the lower scale to read ohms. The water level switch has three terminals that are marked 7, 15, and 16 showing top, middle, and bottom terminals respectively. You will have to test terminals 7 and 15 by connecting the probes of the multimeter to them. The reading should be close to 0. Now repeat the procedure to test terminals 7 and 16. The near 0 reading will show its good health. If you are not getting a near-zero reading, it would suggest the water level switch is defective and needs to be replaced. Please feel free to contact us if you have any follow-up queries.
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