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PAUL
October 18, 2017
The door on the refrigerator side doesn't seem to have enough pressure to stay close when you close the freezer door it cause the fridge to open slightly. Could this be the hinge the thimble or something else causing this problem? Thanks for your help
For model number GD5SHAXNB00
Hi Paul, Thank you for the question. I suggest checking to see if the door is sitting level first. If the door is not level it can prevent it from staying closed. If the door is level then I suggest replacing the door gasket as it may have lost the magnetism used to keep a tight seal. Hope this helps!
Refrigerator door (fridge side) is not aligned. The problem stems from the top hinge. The piece of the hinge (metal post) that goes down into the top of the door is not hugged or gripped by the piece it goes down into. What is the piece the metal post goes down into? The thimble? Any help would be appreciated. The refrigerator door has to be pushed shut and is not staying shut all the time.
For model number ED5LHAXMB10
Hello Tara, Thank you for your inquiry. Researching the model number that you have provided, the metal post would go into the thimble at the top of the door, part# PS11739043. We hope this helps and if you need help placing an order for a part, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Rodger
January 31, 2020
Need to re-aline my door on fridge. Not sure what parts i might need. Do not want to take door off & find out i do not have all parts i need.
For model number KSRG25FKSS04
Good Day Rodger. Thank you for your question in regards to your unit (Model Number KSRG25FKSS04). To realign the door, just pry off the hinge cap and loosen the hinge screws. Then align the door with the top of the refrigerator. Adjust only the top hinge to straighten refrigerator door. You may may need the Hinge Cover, Screws, Top Hinge - Right Side, We recommend referring to your Owner's Manual of your unit for further information. We hope this helps! Best Regards.
This seems like what is needed but is this for the top hinge? The top corner of the door has dropped and hits the freezer door. Have to lift the door a bit to close and open.
For model number 10648212500
Hello Betty and thanks for writing.
Yes it is for the top hinge, it should fix your problem. We hope this helps. Please contact us anytime.
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Customer Repair Stories
Average Repair Rating: 3.8 / 5.0, 3 reviews.
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Refrigerator door failing to close without being pushed shut
Replaced upper cam piece on bottom hinge and also replaced pivot thimble on upper hinge. No problems, except pivot thimble glued in place. Had to cut up and pull out with pliers. Everything works like new now.
Upper 1/2 of freezer not cold. Upper half of refrigerator not cold
Removed all drawers in freezer. Removed screws from slides for drawers on left side of freezer. Removed evaporator coil cover screws from behind where freezer drawers and shelf’s are. Removed wires from motor. Removed blade. Pressed black clip on both sides and removed motor. Reverse this process and put unit back together. Now fridge works great.
On the door cams. Just remove the top hinge on door. Replace upper and lower parts and replace door.
Emptied door of food jars etc. Used socked on top plate. Removed door and placed on a flat surface. Used socket to take out cam on the bottom of the door. Replaced worn cam. Replaced nylon sleeve on the top of the refrigerator door with needle nose pliers. Placed door in the bootom slot with the new cam in place. Placed top plate in the new nylon sleeve on the door. Replaced screws with socket wrench.
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