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Cracked lower shelf frame
Very easy...just remove fruit/vegetable baskets, remove glass shelf and frame, Unscrew the 3 screws that hold in the metal rod from the old one and re-install it in new shelf frame. Voila. I was going to have to wait 2 weeks for a service call and then who knows how long while they ordered the part. Took care of it myself in 3 days - fast, reasonable shipping and part cost. Thank you!
The roller assemblies for drawers had snapped off the shelf
I removed the old shelf and disassembled all the parts, removing glass shelf, bins, doors, etc. for use with the new shelf frame. Unfortunately, I hadn't been able to find all the roller assemblies from the original shelf and didn't realize that they were not considered part of the shelf frame. So, after reassembling all the pieces that I had, I still needed to order one additional roller assembly and specialty screw. Knowing this up front would have saved me a nice chunk of time and additional shipping charges. Otherwise, the repair was pretty straightforward.
While cleaning out the frig we removed the bottom shelf to remove the glass and really scrub it down. When we went to put it back in, my wife grabbed the crisper door front and snapped it offf. I immediately went to the computer to find a replacement part and found PartSelect.com. I plugged in the model number and I immediately saw a diagram to pick out my part. I had it ordered before she got all the food back in the frig! The part arrived early and I installed it in a matter of seconds. So easy to find the part, order it and install. You have a new customer!!!
I first took off a plastic trip strip which just popped off with a little pull. Then I pulled the gasket off slowly all around the perimeter of the door and snapped off the guide strip with the help of a screwdriver. I installed the gasket next first the guide strip then followed up with the pushing the gasket into the groove all around the door. Did the same procedure on the other door. The gaskets came very well packed and undamaged. It took approximately 2 weeks because one gasket was on back order. Thank you for your help with these parts. It would have cost me 3 times as much if the repairman performed this repair.
No installation instructions. I just took everything out of the shelf holding the drawers and figured it out myself. Unfortunately today's products are made with cheap brittle plastic. This is the second time I have ordered parts for this refrigerator from you and I am glad you are so efficient and shipped orders quickly.
Removal was pretty easy-- replacing crisper drawer took a little care so as not the snap off the hinge- thank you for the speed in which I got my part, no sooner did I order my part- it showed up at my door. your service was outstanding, put you in my favorites just incase I need to order again.
Replacing the broken part with the new part was really quite simple. The part just snapped in. The part was identical to the original. I must add that the web site was very easy to navigate, find the part, and order it. The part arrived very quickly. Guy
The repair was easy peasy! Just fit it all in. Shopping here was just as easy. I'd delayed doing it for so long because I thought it'd be laborious but I found my appliance fast and the parts I needed quickly. The diagram you provided with part numbers helped a lot. Thanks for making it easy.
The lower shelf cracked, broke and eventually fell apart. The vegetable trays cracked.
The online list of parts for this appliance was printed very small and was very intimidatingly busy. Calling the Help Center proved to be our saving grace!! The woman at the Help Center was awesome. Together, we figured what pieces I needed and they arrived within 36 hours; I was extremely impressed. The replacement parts did not include the accessories but we had the needed rollers and metal support bar from the original pieces and installed them readily on the new pieces. All went well and we are happy to have a functioning shelf and vegetable drawers again. I cannot stress enough how content we are and how thrilled I am with the personal service I received on the telephone.
Tape off the light button so door alarm does not go off. Take off the clear light shield and remove the light bulbs. Be careful, bulbs may still be HOT!! With Phillips head screw driver unscrew the light plate assy. Drop it down in a comfortable position. Disconnect the connector, unscrew the thermal sensor and remove light assy. Install new light assy into light plate assy. There is no thermal senor in the new assy. Snap light plate assy back into place and install the two screws previously taken out. Install bulbs and clear cover. Remove tape from light door switches and you are done. Lights should go on and off when door buttons are pushed in and out.
The drawers were sagging on one side due to broken plastic tabs
I replaced the entire plastic frame to fix the drawers. I'm frustrated that the design requires that I do this. Removed the metal bar that actually provides the support for the front of the frame and the drawers, etc. Three screws to remove and re-install. Easy. After removing the drawers, I just gently bent the drawer cover hinges to slide them out of the frame and tilted the frame out of the fridge. The glass just came out easily as it's not attached with any clips. I had to work to remove the clear plastic panels but a little careful persuasion and I was able to white supports out of the way and remove the panels. Then I removed the aforementioned bar and replaced the glass re-installed the whole assembly.
