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Wrong part
The parts are wrong and am trying to return them. There was no return information included with delivery. Calling the Customer Service number for assistance did not work.
I would just like to return these rollers and would like a return address.
Simply took the old clips off and put the new ones in. works like a charm. very easy to install I am very happy with the result. The delivery and payment and ordering process was on point. I would order from this company again!!
I ordered four wheels to replace the two that were broken and to have two as spares. The wheels are to be snapped onto the bottom of the lower basket. The new wheels broke upon being installed. My extra wheels came in handy. I put them in very hot water for a few minutes to soften the plastic. I put a little Vaseline on the post they were to be attached to. The wheels then slid on and snapped correctly.
Crazy as it seems, the bottom spray bar was spraying water down thus pushing more water under the door. The spray bar top half separated from the bottom half and the gap was spray water down instead of through all holes like designed. Do this before repairing anything!!!
BOTTOM TRAY OF DISHWASHER WOULD SLIDE ALL THE WAY OUT WITH NO STOP
Was not able to see where the Stopper, Rollers ( Part # PS3523062) could be attached to the back of the bottom tray, to fix the problem. So the parts were useless.
Replace basket with new replacement. Ordering and shipment VERY EASY! I have used your service in the past and will continue to in the future. Shipments are fast and accurate.
The dishwasher door would fall open when opening if it wasn't lowered slowly.
I disconnected the power cord and the drain hose, with a nut driver, under the sink. I removed the bottom plate that covers the water connection under the dishwasher. With the water turned off I used an adjustable wrench to disconnect the water line. I open the door and disconnected the brackets under the counter top, with a phillips screwdriver, that hold the dishwasher in place. I pulled the dish washer out of its enclosure far enough to fully access the spring loaded mechanism to replace the "connector assembly". Then I put it all back where it belonged.. Go slowly and have patience.
These were a simple snap on item. It took longer to carry the parts from the porch that to install. Recently purchased house. Rollers were missing due to overload?? Removed the remaining roller pieces. Cleaned and straightened the axle shafts, spray lubed the tray and snapped the new pieces in place.
Pried old rollers with screwdriver. pushed (or 'pliered' new rollers, after straightening gudie pins, if necessary. One new roller broke a minute after installation, but I ordered extras because 6 odl rollers had alread broken), so we're OK for another year or so...
The connector assembly connects to a spring to hold the door from falling down. You need to disconnect the power cord, the water line and the drain hose before you move the dishwasher out the kitchen counter. There are several screws that hols the dishwasher in place top, side and bottom. Removed all screws then pull the dishwasher out very slow. Take the side panel by un-screwing all the screws around the panel in my case where five screws (two in the front so you have to open the door to get to them). You need to keep the door down to connect the assembly to the door bracket and the go through the pulley then to the spring, very easy. Put the side panel back and push the dishwasher in place use the same screws and reconnect the hose the water line and the power and you are done.
Be sure to order extra rolled with axles. The clips the snap on to the top rack are delicate and I broke two of them putting them in place. Be sure to snug them on slowly and carefully, it seems that the soap scum buildup on the rack creates additional friction. This friction makes you need to push the part on harder, and when you do it snaps on too hrs and one side of the clip will break off.
upper rack wheels had regraded, cracked and fallen off
went online with model number, looked up appliance exploded view on your site and ordered parts. parts came the next day. second time we have ordered from you. you rock!
pulled the dishwasher out, removed the side panel. It was very easy to replace the connector once the dishwasher was out and the side panel was removed. There are about five screws to remove the side panel. I replaced the unbroken connector on the other side since I had the dishwasher out.
