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microwave dead
First, potatoe burned up in microwave. Microwave was dead. Took off cover and found maintaince repair pamphlet in envelope. Schematic showed one shot thermostat for fire. Ordered thermostat from you and installed it. Works fine.
Micrwave won't run - turntable turns backwards when door opened...
Most of the effort is simply getting the oven out of the built in enclosure and the sheet metal off. This take about 15 minutes then you have to remove the two screws (not handy location) that hold the door latch/switch assembly so you can remove the switch. I did this BEFORE ordering so I could test the switch (it was charred) and verify the part needed. WATCH OUT - some ovens use a normally open an some a normally closed version of this switch - you have to get the right one. I checked several suppliers that were showing the WRONG switch for my model. PartSelect had it right. Once I received the switch I had it on and the oven installed and running in less than 30 miutes. Working fine since then...
Took the front panel off, played with the switch while it was plugged in to verify the switch was bad. I actually was able to tweak the switch just right to keep the microwave working while the part was being delivered. When it came it was just removing two small screws and replacing. Very easy.
Microwave appeared to work. Fan worked, timer worked plate rotated. It just didn't heat the food!
I purchased the fuse and 3 door switches from PartSelect. Replaced the fuse first but that did not solve the problem. Then I replaced the 3 door switches and problem solved!! So fuse only cost $5.00 so glad I have a new fuse in there as well. To see how to replace door switches see videos on utube!!
Unscrewed numerous screws holding the "body/shell" to the microwave. Removed body. I then unplugged top door switch, replaced it with new one, and "tested" the new one. I fixed our $400 convection micro with an $18 switch. NICE!
I found an exploded view diagram of of my microwave model which was very helpful. You need only remove outside metal skin by removing 4 screws on either side and 4 more on the back. Remove 4 plastic hole plugs from the top mounting inserts. Gently pull sides out and lift up and back to remove outer skin. The fuse is located on the back right corner behind the control panel. You access from the side. The fuse is under the spreader bar. Lift fuse up gently to remove.
P.S. It was the MSP Capaciter and or the interlock switch, snap apart 21A (19) failure that actually caused the ceramic fuse to blow.
I took the cabinet off and saw where the switch had been burnt. So I remove it and order another one from your company. And I put new clips on it with heat shrinks. We might get another 30 years out it, Although I'm 80 years old.
time would count down but unit would not run & heat.
remove cover, unplug secondary door switch (top switch) remove switch from holder, install new switch, plug in wires, replace cover, very easy. door switches are a common problem with microwave ovens.
I ordered a glass microwave cooking tray to replace one that shattered over the Christmas holidays. Tray was sent out in a few days, but received in broken condition. After notifying PartSelect, another tray was sent out immediately. Everything went well and the folks at PartSelect were supportive and resonsive.
Installing a glass tray is no big deal, but finding it and at a price that didn't make me choke was a trick! I did that with you guys and I really appreciate it! Customer Service was amazing as well. The first shipment took quite a hit and the tray was broken. My response from you about my problem was quick.....and on a Saturday. I had another tray by Tuesday! Thanks!
There is no repair story to share, I simply replaced the tray. However, I was very impressed with the speed that the tray arrived. I placed the order in the afternoon and the next day it was at my door waiting. This was the fastest delivery that I have ever experienced - at no extra charge. Also, the price of the tray was about $30 cheaper than ordering from Sears.
Spouse chipped the microwave glass cooking tray X2
Thank you. Your service was fast and very easy. The cooking tray arrived in two days. Spouse now knows that if he chips the tray again ($70.), Thank you for your prompt and accurate service.
Light worked, timer and control pad worked, but no turntable, no heat, no noises of any sort, just didn't start up
It was a snap using the instructions given. The key is getting into the unit. I did have to use a multimeter to find the failed switch since there are two of that type.