Left metal hook on vent grille broke off where it screwed into the plastic
Repair was a breeze. When I received the part the metal piece had been bent in shipment so I gently removed with a screwdriver and bent it back then gently placed metal piece back into place. Your customer service is "AWESOME" Shelley C was amazing. Its rare to find that kind of customer service these days. I have ALWAYS purchased Whirlpool appliances because of their dependability and will contine in the future!Thank you!
A glass fell out of pantry onto glass tray and broke it.
I called the repair/parts number to make sure I had correct parts and the young lady instructed me as to the size of the serving tray; within 48 hours we had the VERY carefully wrapped carton opened and back in the microwave, working perfectly. Thank you. We'll recommend you to our friends!
1. Unplug the power cord from the wall socket. 2. Remove the 10 screws holding the bottom cabinet cover in place. The bottom cabinet cover will swing down allowing acces to the inside ofe the microwave. 3. Remove the connector from the turntable motor. 4. Use a T15 Torx driver to remove the 2 Torx screws holding the motor in place. 5. Remove the motor. 6. Reverse the process using the new motor.
Vent grill for microwave had broken tabs and would not stay on
I received the part very quickly after I ordered it-within 2 days! Part was the right part, and had instructions which were fairly easy to follow. It took only about 5 minutes and a screwdriver to install the new vent grill. Awesome, looks great, right part and an ease to install. My neighbor had the same problem and I ordered another which also came within 2 days! 5 minutes and it was installed perfectly also. Appreciate the great service!