Went to U tube found several good videos relative to the problem, suggest you do the same. Heavy rubber diaphragm seal retainer spring VERY difficult to expand, bought a replacement spring with less tension and it worked fine. Plastic clip at the back of the cabinet does not have to be removed. Squeeze it and it will unlatch to free the hose, The part supplied was an exact replacement for the original, it worked just fine. Good luck.
Unplug the washer! Turn off the HOT water valve. Remove the hot water hose at the connection on the back of the washer. Remove the two Phillips head screws holding the top of the washer. Slide the lid toward the rear until you feel it disengage, then lift it off, setting it aside. Unplug the electrical connector on top of the hot water valve (just pulls off).using pliers compress the hose clamp, slide it away from the hot water valve and pull the hose off the valve fitting(it will have some water remaining so lift it up and secure it to the brace above the hoses). Remove the two phillips head screws that hold the valve in place. Pull the valve toward the front of the washer to remove it and compare it to the new valve. To install the new valve, reverse all steps insuring tight water hose clamp and electrical connection. Install hot water hose, plug it in and turn on water. Test run and check for leaks. Unplug it and reinstall top.
w/d repeatedly fills with water during warm or hot loads
E. Z. hardest part (which isn't hard) was moving the appliance to reach the back, then putting the appliance back into place. the actual repair (swapping out valve) took less time than that to do.
The web interface is nice, however in this situation it references the wrong part which was not known until the item arrived. Customer Service handled return, however I had to call LG directly to confirm correct part number (LG p/n 4866ER0004A = p/n PS3524040) but this was only after LG also gave wrong p/n. When replacement part arrived the internal concrete had a crack in it. The part is basically a plastic shell that is filled with concrete. However the opening (about 1 x 4) is left open and with the concrete having a crack in it the piece will vibrate together and continue to break down over time (which is what happened to the original one) Before installing I chose to fill opening with epoxy and a plastic layer, then covered with electrical tape to seal it in. I feel this item is poorly designed from LG. Additionally this item was poorly packaged by PS when shipping which caused the damage (it weights about 15 lbs and was allowed to float around in a large over-sized box filled with large air pillows). I have photos but no way to upload here.
Took front of machine off to access 2 shocks, put back together then removed panel in back to access third shock, watched YouTube video first so things went smooth
The pump filter leaked after cleaning it out. Would work with teflon tape, but wanted to see if a new part would eliminate the need to wrap it every time.
Unscrewed the old part; screwed in the new part and said a quick prayer - LOL! The part worked great, but I wanted to mention how quickly I received the part! I would definitely order from this company again!
Not too bad, had a neighbor help with the project as washer/dryer were stacked. removed dryer from on top out of way. Drained washer, tilted on side to get access from down below. Second person help here. unscrewed drain pump from front, Used pliers to unclamp hoses, disconnect wires to motor (already pulled power from wall) pushed plastic clip holding in unit and pulled out. New unit was factory new, not a knockoff. We took extra time to clean out hoses, especially from the main washer unit, it was a simple unscrew clamp and pull hose down. We sprayed out gunk from hoses and parts going back in. Once new unit was ready, installed back and reconnected hose and power. The clamps were somewhat of a pain with the overall size and angles to get them seated and on correctly. Much easier to take off, but take the time to reinstall correctly. Don’t need water leaking. Motor much quieter now, wife is happy.
