7GU3800XTVY2 Whirlpool Dishwasher - Instructions

Pulled out the dishwasher - the most difficult part because the cabinets were build very tight around it. Assembly of spring and link is pretty self evident. However, the original part is slightly different in that it only requires one screw. Also, the rope link in the original is a little longer than the replacement part, so the new link setup stretches the spring more. This could lead it to break sooner. Overall, replacing the door balance was about as easy as replacing a toilet flapper. My wife was very happy with the result.

I removed the dishwasher from under the counter. Removed the broken parts,replace with new ,and reinstaled the dishwasher under the counter

Ordered Rinse Aid Cap and received the next day. Placed in the dishwasher Rinse Aid Cap position and locked in. A perfect fit.

I was standing in the kitchen and heard a pop. Unsure what it was, I found an online video explaining that either the spring or the door balance mechanism was the issue. The video explained how to repair the door balance mechnanism so I removed the cover at the bottom of the dishwasher and found the rope for the door balance had broken. I then knew exactly what part to order. I ordered the balance kit from PartSelect and it was delivered two days later. I began the install and found that I could not pull the dishwasher out far enough to reattach the spring that came loose when the rope broke. I could tell something was holding it, but not sure what. Figuring this out probably took the most time. I thought it was stuck against the counter top so I turned the legs down and still couldn't get it out. I then looked at the plumbing and wiring next, but couldn't tell where the wiring entered the machine since it came from the back and you have about 4" of space to look through while laying on your back on the floor. I finally found the electrical box, took off the cover and could see the wires weren't long enough. I had to shut the circuit breaker off, disconnct the wires and pull them out of the box so I could get access to the sides of the dishwasher. Once that was done the parts fit perfectly and I finished up by reinstalling the wiring, sliding it back to its original position so the counter top screws would line up and readjusting the legs so it was at the right height and balanced side to side. The whole job took about an hour and half. If I had to do it again, I would say 30 minutes at the most. Very easy.

The door had no resistance when opened and fall down. Then, after awhile, the door began to slam down when open. So I'm guessing that one of the door balances gave out. Then the other. So I unscrewed the screws on each side of the dishwasher and noticed the broken string on each side. Replacement was simple. Connect the springs to the rear of the dishwasher. Attach the strings to the springs, replace the pulleys with the new ones supplied with the kit and attach the other end of the strings to the dishwasher door. Watch the video for more help.

The repair was extremely easy as the video was extremely helpful. A word of caution, make sure to watch the entire video before you start. I only watched the video 1/2 way through (as I thought I knew it all). When I (thought) I completed the repair, when I opened the door, polley's went flying everywhere. I finished watching the video and saw that I also had to use the bottom bolts, not just the top bolts. Nothing dangerous, but extremely funny. I then completed the repair W/O a hitch.

Very easy to replace the two tension cords. Saved a 75.oo service call. The Video was very helpful.

after putting detergent dispenser in we started up the maching and it leaked all over the floor. took it back apart and checked the rubber gasket on dispenser. it looked good, not damaged. not wanting to get the floor wet and not knowing why it leaked i put form-a-gasket on the rubber seal and put it back together.. no more leaks..the screws where as tight as i dared to do with out stripping out the plastic so thats why i used form-a-gasket.

I noted that the replacement kit had two large rollers now vs the original that had only one that rotated, the other fixed. Also, the plastic attachment for the door arm was more simple. It was very easy to pull out the unit, attach the spring end hook to the rear of the dishwaser frame hole, attach the new cable, thread it over the two rollers and pull the spring using the cable to attach to the door arms. Less than 20 minutes to install both sides.

Disconnected the water line after removing all the screws which hold the dishwasher in place. Slid the unit out around 24 inches and removed broken Door balance pulley and replaced both sides with the new door balance set . replaced both sides to ensure an even and balanced tension when opening and closing the door! Over all a relatively easy repair. Just be certain you disconnect the water line if you do not have enough slack when pulling out the unit from the cabinet. Good as new!

The service video was great. This is a great product web site and service.... Thank you

put new one in

cap was replaced

I watched the Video that was supplyed with the e-mail and when the part got here I new just what to do and it took maybe 15 min at the most. You saved me over $100.00 from what we had to pay once before for the same problem to a repair man. And now I know where to buy my parts for all my appliances when they fail and with KitchenAid it seems to be quite often.

Removed under countertop screws and lower trim plate. Retracted levelers to clear slate floor. Could only pull unit out about 8 inches, so had to reach in blind to remove and reconnect link ends from springs. Other than my 1 year old Newfoundland pup 'helping', no problems. Parts were perfect fit, just like in the video.