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Broken shelf for the vegatable bins
The glass was ordered correctly. The part was too big for mt refrigerator. I tried to send it back, but I got no reply. I tried cutting the glass to size and it shattered. I wasted 60.00 and im disgusted with your company.
the ice bin was extremely easy to set in....no explanation necessary however, The customer service left a lot to be desired!
The ice bin I ordered did not arrive on time and, when tracking indicated it was delivered, it was not here. I notified customer service and was told that they would cancel that order and I could order again.and make a payment, to include shipping, again and I would be reimbursed. Two days later the first order showed up. I notified customer service that the item had shown up and I installed it therfore requested the second order be deleted. Was told that it was already enroute and they would send me necessary paperwork to return it. upon receipt of the paperwork I followed the instructions bur, when I contacted UPS (as directed) was advised that I would have to pay shipping of about $19. unless Partselect requested and paid for shipping and sent me the shipping label. I received the shipping label but, when I contacted UPS was advised that I would stoll have to pay to have the item picked up at my house and, unless I wanted to pay that cost I should deliver the package to a UPS pick up location........all the way across town through heavy traffic, about 25 miles. I should have kept the second bin along with the first, given it away or thrown it away and the cost would have been re imbursed. Trying to do the right thing, I was responsible for additional cost and aggravation .......Thanks a lot!!!!
Ice maker bail frozen. Chose to replace the entire assembly
Examined old ice maker. It is held by some Philips screws. There are many screws you don't need to unscrew so look carefully. Then disconnected th dual in line connector. There is a little push tab to squeeze to release. Then the ground is connected with a screw. It's a little hard to see but unscrew that. My replacement came with no instructions or screws so try not to drop the screws down in the netherlands of the fridge. The hardest part was maneuvering the icemaker to reattach the power and ground. Even with that pretty straight forward replacement.
Easy job. Just don't get the parts from this place. First part was no good and delivered was past deadline after I paid for expedited shipping. Had to get new part delivered which in three days increased in price and then still waited for ten days WITH expedited shipping. Have not been reimbursed for first part that was no good AND my expedited shipping fee. Shop somewhere else.
I waited for 2 weeks for a professional appliance repairman to fix my water leak. He kept telling me he was trying to get the part. I finally gave up on him and ordered the part online. Only took a few minutes for the repair. Got the part via mail in 3 days.