Ice crystals appearing on the face of the freezer draws
Part Select had a great video which made the repair easy, using a putty knife to start removing the freeze door gasket. Once removed the install is simple just snap the new gasket into the track, but start at the corner. Other company's have a video requiring you to remove the entire freezer compartment out of the appliance, unnecessary waste of time and labor.
The repair was an easy replacement. The problem was the LG part was no longer available from LG or any of the other places I tried. The PartSelect customer service representative was a true professional and did an outstanding job of helping find the correct part (LG's diagram was unreadable) and cross-referenced it to find the the part that PartSelect actually had in stock. I had the part in four day. The best customer service I have had in years. I lost his name but the order was 13449146. He deserves a raise!
I ordered the needed parts, the correct ones I thought, but when they arrived, I realized they were the wrong parts shipped to me. The reason the wrong parts were shipped to me was because PartsSelect failed to advise me there were none of the parts I needed available so they shipped the left hand basket assembly, door, versus the desired right hand basket assembly, door. I then had to return the wrong parts shipped to me, at my cost of ~$25, and await a refund for the wrong parts originally shipped to me. That's how I did the repair.
Reviewed instructions on YouTube. Removed storage box.Removed Philips head screw on either side of track. Lifted door and placed it on table. Using a flat blade screwdriver removed old gasket (it did not looked damaged). Pressed new gasket into groove in door. Replaced door onto track and replaced screws. Replaced storage box. No more ice buildup.
