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The mixer broke the worm gear(the only plastic gear inside the mixer) and needed replaced.
I took apart the mixer housing and removed all the screws. The most difficult part was the two pins that needed to be removed with a metal punch. They were in fairly tight. The mixer came apart pretty easily and it was obvious which part needed to be replaced as it was broken and missing teeth. After replacing the gear and applying new grease for smooth operation, I simply put it back together and it has worked like new ever since.
You tube has great instructions! I would suggest when you buy a part to let customer know that they need a food grade gear grease ordered to complete the reinstall of all gears and body parts!
The mixer was given to my wife. Sometimes it would work or not.
When I took the back cover off I found two parts that "could" be the problem. The speed control plate was cracked which explained the spotty working. I ordered both parts and installed them very easily. The parts fit perfectly and resulted in the mixer working perfectly. I can't say enough about the excellent parts. They were perfect.
Used youtube movies to disassemble the mixer and found that the gear was stripped. I kept the screws in labeled ziploc baggies so I wouldn't forget which screws went where. Once the part arrived, it was very simple to replace the gear. I regreased the mixer and then reassembled. The trickiest part was how greasy everything was! It was also hard to get the pin through the beater hub - I found a video that suggested using a very slim screwdriver to thread the hole before inserting the pin. This was the most involved part replacement I've done on my own, and it was very satisfying to get my mixer back in working order!
Went to partselect, found model number, printed blow-up of mixer. Figured out disassenbly procedure. Drove out main pin removing mixer head from stand. Save pin. Drove out pin in mixer main shaft which allowed planetary head to be removed. Save pin. Removed stainless steel bezel to expose screws for removal of bottom half of mixer body. Removed screws and carefully separated mixer halves using two screwdrivers as prybars. Care must be exercised to prevent chipping of paint on body. Separated body. cleaned grease from gears to find actual problem. Removed broken geartooth and grease near broken part to make sure no small broken chips remained. Removed pinion shaft assembly, drove pin from gear releasing broken pinion/shaft. Save pin/ Cleaned grease from pinion shaft assembly using mineral spirits and a small brush to reveal how part could be disassembled. Ordered part immediately on-line. Part arrived 1 business day after it was ordered. Reversed process for replacing pinion shaft. Applied fresh grease obtained from excess already in mixer, spun pinion shaft to make sure grease was properly distributed. Reinstalled pinion shaft assembly. CAREFULLY plugged in mixer and jogged motor to make sure all was free and that mixer worked. If you can repair this mixer, you should have enough sense to do this diagonistic. Keep fingers away from all moving parts, don't touch expposed electric wires. Plug in only after making sure switch is in off position. Jog using mixer switch. Make sure mechanism is free. Complete re-assembly by following blow-up and reversing disassembly steps. It may be good to write down you disassemblly procedure if it is possible that you won't be reassembling within a day or two.
Repair went well after I figured out how to dis-assemble the mixer. Used straight & phillips screwdrivers and a small hammer & punch to drive out 3 pins. Ordered part# PS734233 pinion & shaft as shown in the parts page, it arrived on schedule, received part # 240210-2. Only problem was the new pinion had 10 teeth, the old/failed pinion had 11 teeth. Could not learn from anyone I called at PartsSelect or Whirlpool if the 10 tooth pinion was the correct part to use. The teeth appeared to mesh with the mating gear, installed the new pinion, reassembled and it worked fine. Not sure if it made a noticable difference in the output shaft speed.
To access the interior of the mixer, I first removed the single screw holding the cup-shaped part at the rear. Then I removed the 4 large screws on the under surface of the mixer head. Next I removed the bright metal ring around the planetary gear area by prying it off. I then pried the dish-shaped part off the shaft using a large-bladed screwdriver. This exposed 5 screws on the circumference of the planetary gear. By removing them, one can pull up the gears and see into the area below. I found the worm gear had fractured. By removing 3 screws at the base I extracted it for closer inspection, checking for any loose pieces. Beware of the jelly-like grease. The replacement part goes into position, and one then follows the steps in reverse.
The mixer started getting weak like a gear was stripped and then quite working all together.
I removed the decorative band that covers the seam by removing 1 screw. I then removed the top portion of mixer by removing 4 square head screws. You will then see the gear housing in the front of the mixer. Remove the 4 screws holding that on. There are no spring that are going to pop out and you never know where they went, but be careful because there is a lot of grease and a gear that it just laying in there on the right side. You will see the stainless shaft with a couple on gear cogs on it. Remove the retaing spring from the shaft and pull the top gear off, it may be a little snug. You will then see the dowel pin, mine was sheared off but I could see where it was. Be sure to remove the broken pieces. Use the punch to knock out the remaining pin. Replace with new pin making sure it is evenly exposed on both side of the shaft. Replace the top gear, then the retaining spring, the the gear housing cover, then the mixer top cover and finally the decorative band. Be sure to unplug before you start. These mixers are expensive and expensive to have someone fix them. I ordered 2 pins because shipping is a little high and the pin is cheap. I fixed this for $17.00 total and have a spare pin.
Really no help from Kitchen Aid sources; but phone call to PartSelect solved the problem. Kitchen Aid repair line didn't even know the part #! Thanks to Part/Select, Christmas cookies are being made.
