11025294503 Kenmore Washer - Instructions

unscrewed a bolt, pulled top agitator out and replaced parts and reinstalled.

Coupler is design to break when washer is overloaded or out of balance. Saves the motor from being burned out. Very easy repair. Unhook washer hoses and electrical plug...tip washer on side if there is no bottom to washer instead of removing side panels. Unhook clamps to water pump using flathead screwdriver. Water pump comes off without unhooking either of the two hoses. Remove 2 electrical connections and two clamps from motor using socket and screwdriver. Motor pulls out very easy...make sure you are holding motor so it does not drop onto floor. Remove motor mounting plate with socket. Remove old coupling using stubby flat screwdriver from both motor and transmission shafts. Install new coupling on transmission by placing a large socket onto plastic piece of new coupling and tapping lightly with hammer until flush with shaft. Install rubber piece of coupling...tap new plastic piece onto motor shaft using socket and hammer. Reinstall motor mount. Turn motor shaft so coupling pieces are aligned. Reverse order to reinstall motor and pump. I tilted the tub slightly when reinstalling the motor and pump as it is a tight fit...just be patient during this step.

The last step in this process is to go tell your wife that she in fact is NOT getting the new $2000 front loading washer and dryer set she saw at Lowes because you just fixed her washer for $20 including shipping.

It really is an easy fix...takes longer to unhook and move the washer than to replace part. Thank You Partselect for your excellent website and speedy shipping of product.

This was really easy and the part came in like 2 days. All I needed to do was flipthe washer on its side and remove the old hose...a couple screws and install the new one...it was a perfect match so ...no issue.

The only tricky part was figuring out how to get to the part. There were only two screws that seemed likely candidates to pop off the control panel (on the back at the corners). Fortunately for me the obvious answer was the right one...the panel lifted up and the new part went in - very easy.

I disconnect power from wall outlets. Turn off pipes and remove water hoses from machine. Clear machine making room to operate.
I removed two Phillip head screws from behind the console, press down lightly on console then flipped it back. Disconnect the lid switch by releasing the plastic clip. Used a screwdriver to release the 2 metal holding clips (one on each side on top of machine. Ease the case up slightly then pull back gaining access to the centrifugal switch which is mounted to the motor with one Phillip head screw. One end of switch was broken and disconnected. Motor was not keeping up. Discharged capacitor by grounding the terminals with an insulated plyers. Lift the clip on the broken switch then pull the connector off. With new switch in hand, remove each of the 5 wires from the old switch by using a needle nose pliers one by one and connect them to the new switch making sure each one is properly secured in please. Connect the new switch to the motor using the single screw. Secure the connector to switch. Replace case by tilting back about 45 degrees, slide under front frame of machine all the way then down inplace. Use the two metal clips to secure frame to rear panel. Reconnect lid switch. Return machine to usual spot, reconnect water hoses, turn pipes on make sure there are no leaks. Plug back into wall outlet. Washer was tried and all cycles were completed.

Popped the cap off the agitator (pocket Knife) Look down in the center of the agitator. I saw I needed a 7/16 socket, 6" extention and ratchet. I used 1/4" drive. I took the retaining bolt out and lifted the upper portion of the agitator off of the iower portion and out of the tub. Set the part I took out on the dryer. I pulled the cone shaped part that houses the 4 cogs pieces out of the center of the upper agitator part. Once the coned shaped part was out, turned it upside down and placed it on the closed washing machine lid, then again used my pocket knife to lift the plastic retaining ring that securely holds the 4 cogs in place upward on the cone as to remove and replace the 4 worn out cogs with the new ones purchased in a repair kit. Pay close attention the direction the old cogs are facing, so the new ones go back in the same facing direction. It can be extremely easy to install the new ones backwards. I have to say at this point, I was quite disappointed with the retrofit repair kit I purchased. The new cone part the holds the cogs and goes down into the center of the upper agitator wouldn't allow the bolt that locks the whole agitator to the shaft to line up straight and wanted the bolt to "cross" thread into the main shaft. I took it all apart again and reused the original coned shaped part that came with the machine. I should have purchased just the 4 cogs for considerably less money. Reassembled the cone part and put it back together. Reinstalled the upper agitator in reverse order of removing it. Turned on the washer and it works like it's supposed to once again. Hope this helps the next person.

Unplugged the main power. Removed the 2 screws in the back and top of the control panel. Pulled control panel forward and tipped towards me to remove from top of washer. Removed the ground wire screw with a socket/ratchet. Removed the switch by pressing the tap inwards. The tab was brittle and broke. Replaced the switch, ground wire with screw and the control panel. I notice that the 2 screws which secure the switch lever/hinge to the lid were loose. These 2 loose screws were actually the problem in the first place. The loose lever was not making good contact with the switch. I think the switch was actually fine but since I broke the tab on the switch I needed to replace it anyhow. Plugged in power cord and washed a load.

After reading other repair stories I did it like they said. I disconnected all the hoses and drained as much water as I could. The top came apart easily with a regular screwdriver, a 1/2 in drive with extension, and a 14 or 15mm deep socket. The spanner nut came off easiest with several short, quick blows (punch and hammer, counterclockwise). In my case a good wack seemed to be soaked up by the wash tub springs. Be careful not to chip the tub.

I laid the washer, front down, onto a couple a 2x6's. I supported between the tub and body with small 2x4 scraps. The motor/trans/pump came off easily after disconnection the 2 hoses (towels handy) and wiring. After the 3 screws, and some wiggling, the assembly slid out nicely. The coupler came out after snapping the springs off to remove the pump and motor. A 1/4 nut driver and regular screwdriver assisted. Watch how the pump comes off. You might want to mark its orientation with a marker or something. Make sure you get the new coupler on all the way with some taps on the CENTER where the shaft is. Reassemble in the reverse order. You'll know why I suggested marking the water pump.

Watch the order/orientation of the springs, clips, and washer. The clips came off with a screwdriver and pliers. It's always nice to have a rag on them when removing, they like to shoot off and land in the spot that's hardest to find, like under the dryer. My clutch was assembled with the right spring and slid right on. Don't forget about the plastic washer, snap it in good. The plastic piece still on the washer was simple. I opened up a nose pliers and put it on each side of the clip then gave it a hit. It came off with minimal effort and didn't spin on the shaft like pushing on one side with a screwdriver.

During reassembly I put a very light film of grease on the shaft. That washer with the tabs gave me trouble at first. I put a good film of grease on the side with the tabs to hold it in place, with the tabs down, in the clip. Otherwise when sliding the assembly back together it comes loose and you won't get the motor/trans all the way in. Then it all has to come back out and you'll wonder what the heck is keeping the transmission from seating in all the way. You might even get it all together, figuring the motor or tub has to turn to get it to seat right. You may even try running a no clothes load and get stuck with a tub full of water. Ask me how I know.

Reverse everything to reassemble. Make sure you get the springs tight that hold the hoses on. I was worried about over tightening the plastic nut with a 1/2 drive. Run no-clothes load, large, hot with soap. I think tipping it over loosened some stuff that was stuck in between the tub and basket. No, it wasn't grease from the shaft, light film. Anyway, I'll waste a washer full of hot soapy water to avoid the, "Um..what's this on my new shirt".

I didn't mean for this to be so long winded, but I was leary about tackling this job at first. I know my way around the garage/cars, but never tried appliances before. I pictured it'd be apart for weeks and I'd have to call a repair man. Then the "I told you so" look would come. You all know what I mean. I just want to cover as much as possible and encourage others while having them avoid any troubles.

Purchased lid trigger elsewhere but got the connector on line here after being told I would need to purchase complete wiring harness to correct. Once lid trigger was in i stripped the three wires that went to lid trigger and pushed thru the back side of the connector. Then I plugged into trigger. Now washer works again. Very easy to do.

Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.

Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.

Unplugged washer. Pulled the washer away from the wall & leaned it back against the wall to access the underneath side of the washer. Disconnected water hoses to the pump with water pump pliers. Have drain pan handy to catch the water, approximately 1 qt. Remember which hose goes to the proper place. Removed two retaining screws/straps allowing the motor to be seperated from the transmission. There is enough slack in the wiring to allow you to drop the motor without disconnecting. You do not need to remove the water pump. Removed old coupling & replaced with the new one. Make sure you use the "new style" replacement coupler or you will be doing this repair again very soon! Schematics are available online.

The coupling, made of plastic and rubber, on our Whirlpool washer gave out. Done the same repair nine years ago and knew what to do. Here is a short summery:

1. unscrew the 2 screws that hold the control panel on top of the machine in place

2. unscrew the screws that connect the housing with the back panel

3. pop the 2 clips under the control panel to release the back panel

4. with the back panel loose disconnect everything
that is pushed, screwed or clamped on and take the back panel off (don't worry about remembering where things go, everything can go only one way together again)

5. slightly lift the housing of the washer in the back to remove, that gives you access to the coupling in front of the machine

6. I personally like to put the washer on its back and do the repair that way. However, if you want to
leave it standing that is gets you there too.

7. take the screws out of the brackets that hold the pump (the thing with the two hoses attached to it)
in place and snap off the brackets; lift up the pump and put aside

8. you can now remove the broken coupling

9. check for any fragments and clean off what needs to be cleaned

10. replace the coupling

11. reverse the order of steps 1 to 7; make sure that the all electrical connections and hoses are connected!

12. test

On this model, no need to tip washer on back. Tilt console back and disconnect lid switch. Remove two clips holding back to top of washer (under console). Then remove top and front as directed in the video. The pump is accessible from the front of the unit, just below the tub. Hose clamps are easy to remove/replace. Took more time to wipe inside of washer clean than to remove/replace the water pump. Total time was just over 30 minutes.

Watched the video on the website... and did what it said to do. It was VERY helpful... It did not fix the problem... so now I'm on to the next possible solution. Also, provided by the website. The valve was the problem 85% of the time. The water level switch is the problem 10% of the time. The water level switch is what I ordered next.
Ordering is EASY and delivery is fast with available tracking of the shipment. Very nice...! -Eddie Campbell

Removed bolt holding top of agitator, removed top of agitator. Replaced parts. Reinstalled agitator. An old machine now works like a new model.