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11020942992 Kenmore Washer - Instructions

All Instructions for the 11020942992
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Pump failed in cloths Washer
First, disconnect from power & turning off the water. Then, accessed the part by tipping the unit back enough to work. Remove the hoses by loosening the spring clamps. Here is where things got a bit sticky. The pump motor shaft had corroded enough to make removal of the pump a wrestling match of sub-WWF levels. Once forced off, additional time was spent removing corrosion from the shaft to facilitate fitting the new unit. A little lube was used here. Re-assembly was quick & washer was righted, plugged in and returned to service. It is a simple repair which can, with a little acting ability, be portrayed as a monumental task requiring super-human strength & the wisdom of Solomon. I played the part well enough to merit a huckleberry pie for my effort & sacrifice! Thanks!
Parts Used:
Direct Drive Water Pump
  • S. from Kennewick, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
3 of 5 people found this instruction helpful.
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water pump leak
I used pliers to loosen the hose clamps and the small springs that hold the water pump to the water pump motor. The old pump then came off by simply pulling it off. The new was was the reverse. Everything worked well.
The biggest problem had been finding that the water pump was leaking. I first tried to fix it with epoxy but it is apparentlly made of nylon and the expoxy didn't stick well.
I am still annoyed that Whirlpool makes a water pum that leads so soon. The Whirlpool site showed my model number as non existent. Later, after purchasing the right one from this third party site, Whirlpool sent email that they found the model number and gave me a much higher replacement price for the pump.
Parts Used:
Direct Drive Water Pump
  • Richard from Sandy, UT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
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Agitator worn out/ broken also the Diorect drive coupling was broken
Removing top console control panel, deataching 2 clips and removiong the entire box to get access to the agitator and the direct drive, one part on the top and other on the bottom of the washer,removing top cap of the spinner got access to the agitator. Using 1/2" socked and pliers remove & rep[lace the agitator. for the direct coupling: remove the water pump (2 clips) 1/4" socked & screw driver remove the electrical Motor, remove & replace the direct coupling, put all removed parts back toguether, reasembly the box ataching clips on place, console panel Install, perform operational check, was good I have the washer running like a new machine.
Parts Used:
Direct Drive Motor Coupling
  • Laureano from Hilliard, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Timing tabs securing the agitator center
There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.
Parts Used:
Seal, Inner Cap Agitator Directional Cogs
  • Keith from Mount Vernon, WA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set, Wrench set
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Direct Drive Motor Coupling
Hello the installation was real simple I first uplug machine from wall I turn off all water leading to in to the machine I then tip machine on it side I then took loose all wiring leading to the motor then motor is held up with 3 screws and 2 bands that hold it in place I reinstall the new motor coupling insert the wires and turn back on the water leading to machine then plug machine back in, every thing was good to go. . . . Save a lot of money doing it my self so simple to do. . . .
Parts Used:
Direct Drive Motor Coupling
  • derrick from paterson, NJ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
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Leaking washing machine after pipes froze
Inserted new drain hose thru back and snapped into place. Tipped washing machine back, clamped new hose with pliers.
Parts Used:
Drain Hose
  • Julie from Waco, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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washer drum not turning
Turn off the power,remove the washer cabinet top and side panels. unsnap the water pump clips, unscrew and unclip the motor mounting clips.Remove the old drive coupling and triangular drive shaft adaptors.Clean area and install the three new parts, reattach the motor and pump, close the cabinet,turn the power back on and test.Done! The only hard part is working down on the floor and you need a good flashlight.
Parts Used:
Direct Drive Motor Coupling
  • Jonathan from Glen Cove, NY
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
2 of 2 people found this instruction helpful.
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Water was leaking from the washing machine onto the floor
First I removed the old hose to ensure I ordered the correct part. When I got home from work the part had arrived by us mail. I opened the box and installed it without any modifications and within 5 mins. I hooked up the washing machine to the hot and cold water, then the drain hose. I was washing cloths within 20 mins of opening the box!
Parts Used:
Drain Hose
  • Joseph from Clinton, IA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Pliers
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Agitator would not work, pump works.
Unplug washer. Place large old towel in floor at rear of washer. Turn off and disconnect water supply lines and allow to drip dry. Place towel in floor in front of washer. Tip washer forward onto face of washer. Unplug wiring clip connector from drive motor. Remove 2 1/4 inch head screws from spring clips on bottom of motor housing. Slowly rotate clips out of the was to drop motor. Knoch top coupling piece off agitator shaft with screwdriver and light hammer. replace coupling with 5/8 deep well socket as a driver which will fit the metal insert in the coupling and not interfere with the shaft. then drive the other coupling onto the motor shaft using light hammer and drive socket(5/8) deep well. place the rubber shock connector onto the agitator drive piece then slide the motor back into the mount position. rotate the clips vback into place. tighten 1/4 head screws in clips re-attach the wiring harness tip the washer back up onto "feet" re-attach water supply lines tighten appropriately. Plug unit into receptacle and enjoy....
Parts Used:
Direct Drive Motor Coupling
  • James from Gray, KY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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One of the plastic sprocket? of the coupler broke
Second time I did this. Same repair about 4 years ago. Pretty easy. Take the cabinet enclosure off, take pump off, remove motor and replace the coupling. Since the coupling is now reinforced with metal, a little more difficult to get on the drive shafts of the motor and the clutch drive?. $20.00 saved me $500.00 for now with a relatively easy repair and hopefully with reinforced part, it will last a little longer.
Parts Used:
Direct Drive Motor Coupling
  • john from larksville, PA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
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Top half of agitator would not agitate.
Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.

PS Received parts in 72 hours. $10.00 bucks and never left the house.
Parts Used:
Agitator Directional Cogs
  • Chris from Kernersville, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
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Hole in the water pump
Just changed out the old pump with the new one. It went very quick and smooth!
Parts Used:
Direct Drive Water Pump
  • Richard from Alexander, AR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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aggitater wouldn't work.
snapped off the 2 springs on the water pump,took off hoses with pliers,took off the 2 little screws on the motor springs.snapped off the 2 springs on the motor,and the motor came off.took out the drive coupling,it just slides off...then reverse the procedure,and you are done...
Parts Used:
Direct Drive Motor Coupling
  • Danny from Telephone, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Water did not shut off at water level setting
The replacement switch arrived exactly on the number of days I was advised when I ordered it. After opening the lid of the washer, the old water level switch was turned 1/4 turn, and it pulled right out (after unplugging the electical wires from the switch). I replaced the rubber water tube ann plugged it into the new water level switch. Then installe the switch, and closed up the washer. Not hard at all.
Parts Used:
Water Level Pressure Switch
  • Ronald from Richboro, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
6 of 14 people found this instruction helpful.
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I was getting a high pitched noise during the draining of the washer with a plastic friction smell
I followed the instructions in the video on the part page (part #PS11741239), which was also conveniently linked in the item shipped email. The replacement of the part was very easy ... the hard part was balancing the washer again (kitchen floor seems to have sunk in the middle). Back to normal function without having to suffer a flood first. Thanks.
Parts Used:
Direct Drive Water Pump
  • Stephen from SCHENECTADY, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
2 of 2 people found this instruction helpful.
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All Instructions for the 11020942992
136 - 150 of 1053