11020942990 Kenmore Washer - Instructions

After some research, it seemed like the water pump was the culprit since I knew all of the hoses were good. My washer was a little different from the one in the repair video. My washer didn't have the gauges on a hinge, so it sort of had to hang there. Also, there were no spring clips on the interface/dashboard, there were screws at the back of the washer that I had to unscrew which allowed me to lift up the dashboard so that I could remove the clips from the back to the main panel that surrounds the front/sides. Because my washer was old, I had the most difficulty just pulling the old pump off and putting the side/front panel back on the front of the machine. The video was obviously from a guy replacing a part on a brand new washing machine. Just work the part gently back and forth and you should be able to remove if it doesn't come off right away. I've run 2 loads of laundry through the washing machine with no leaks, so this fix was cheap and awesome!

There are youtube vids on how to get the thing open. I just wish I'd known the following: 1.remove agitator BEFORE opening the unit up and leaning it back (much easier to work inside the tube with it upright). 2. be aware that a free-floating part known as the skate plate can dislodge while the unit is on it's side/back. It is a generally triangular piece of flat-ish metal between the base of the tub and the top of the drive-train chassis. If it doesn't line up properly after you replace the parts you're going to get a noisy, clanking spin cycle the next time you run the thing (as I discovered).

I pulled out the old cap with my hands and jammed the new thingy into place. The lady of house did the repair. Easy

The prooblem started with the hole in the bottom frame, for tub spring wore through, spring fell off, then a spring retainer worn broke in 2 releasing 1 suspention spring. All springs were about to fail, metal very thin at at the contact points. Drilled a new hole for the new suspension spring, replace all 3 brackets, worn also, springs, and retainers with a small dab of grease at the contact points. The new springs mad the tub more stable than before the failure, and silent when spinning or washing. Be careful to get the springs in the right direction, then the spring comes over the outside the brackets and retainers, other way they rub in spots. On this machine one was backwards from the factory 18 years ago, surely that accounts for more stable running.

Age and condition of the washer were unknown. I had no agitator grease available. I went for just the replacement of the Agitator Directional Cogs. I reviewed the video for replacing the whole kit. Removed fabric softener dispenser and the seal below. The seal needed to be cleaned. Removed the 7/16" bolt with a socket and extra long extension. Removed the agitator. Pulled off upper agitator. The part that holds the cogs is in about the center of the upper agitator. It also needed to be cleaned. One original cog was broken the other were past needing to be replaced. Replaced the cogs and the retainer. There was some effort with getting the upper agitator down far enough to re-install the bolt. That was just a slight alignment issue. The other parts were put back in place.

Followed video how to on this website. Super easy.

I did repair myself with your instructions. it was very easy to do for my age. 84.

watched the video on line showed how to do it took about 45 min no problem

electric unplugged, removed water lines. two screws on back of control housing removed, tilted housing back, removed two clips on top of washer housing, removed body. tilted washer backward, removed brackets on water pump and electric motor, pulled motor off and removed broken parts on shaft, replaced with new parts. Lining up motor shaft to washer was a bit tricky but time and patience got it togather. replaced brackets on motor and water pump. put washer upright and put body back on the body has to be set on guides correctly or will not set right. replace clips andtilt top down and screw it. hook up water lines, and electric.

Follow instructions in part repair video from part select,but put washer on back first to see if can access area without removing the whole outer cover we did not even need to do that step only took 20 minutes to replace coupling. The video was great

We watched the how to video...repair took less than 15 minutes. You can't go wrong if you just watch the easy to follow video! Washer works as good as new.