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11020936994 Kenmore Washer - Instructions

All Instructions for the 11020936994
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The middle tub would not come out
Sprayed wd40 - limescale - boiling water , NOTHING WORKED after half an hour reapeted spraying and pulling the tub and shaking it back and forth - still nothing
Finally I replaced the center nut loosely than putting a piece of wood on top of it and with me holding the tub slightly high - my wife than whacked it hard several times , I also was turning the tub every whack
When it came out it was full of rust and grime - it would have never come out without what we did
Replacing the the rubber washer was easy - machine works and no more leaking- thank you for your video which really helped to start the job
Parts Used:
Centerpost Gasket
  • Jayanti from SNELLVILLE, GA
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
5 of 7 people found this instruction helpful.
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Replacing water inlet valve with new one
The instructional video that was attached with the part I purchased was spot on with very simple instructions. The inlet valve came with a metal bracket that was not needed for my model, so just tossed it. Was completed with replacement in about 30 minutes with help from my aspiring handywoman wife (would have taken 15 minutes without her)
Parts Used:
Water Inlet Valve with Mounting Bracket
  • David from HENRY, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
4 of 4 people found this instruction helpful.
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Broken Drain hose
to change it was 1,2,3
thank you guys
Parts Used:
Drain Hose
  • Armando from Graham, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
4 of 5 people found this instruction helpful.
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direct drive washing machine not spinning
Direct drive, no belt. Motor sounds like it's spinning but the agitator is not. Bought the coupling (that goes between the motor and the transmission) and replaced it in less than 15 minutes. Two screws and two clips to open the cover. Two clips to move the water pump out of the way. Two screws and two clips to take out the motor. Replace the coupling and reverse the steps.
Parts Used:
Direct Drive Motor Coupling
  • Hoang from Fairfax, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
4 of 5 people found this instruction helpful.
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Old seal fell a part and caused bad virbrations
Slid off the old and slid on the new part. Actually my wife did it with no help and was rather pleased with her self on not needing any help except ordering it.
Parts Used:
Lid Seal
  • Michael from Tinley Park, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
4 of 5 people found this instruction helpful.
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The lid seal cracked and came off causing vibration
Slid the replacement on the lid and it worked like a charm - no more vibration.
Parts Used:
Lid Seal
  • David from Brookhaven, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
4 of 5 people found this instruction helpful.
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the washing machine would pump the water out, but the agitator would not spin, and it was making noise.
The video that was shown about how to perform the repair was spot on. I wasn't sure exactly what part I needed. I took the advise from you stating that these symptoms I described usually meant that the part I ordered was the correct repair In 65% of the cases. I was delighted to see that when I followed the instruction video, and the motor was removed, there was my coupling, In several pieces. At that point I knew that I ordered the correct parts.
Thank You,
Mario for Eastchester, NY.
Parts Used:
Direct Drive Motor Coupling
  • mario from eastchester, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
5 of 8 people found this instruction helpful.
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Leaking water inlet hoses.
Removed the old hoses and screwed on the new hoses.
Parts Used:
Inlet Hose - 5 FT
  • Helen from NASHUA, NH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
4 of 5 people found this instruction helpful.
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Part was cracked and falling apart
Too simple. The old one practicaly fell off and all I had to do was push the new one into place. It locked itself in and was ready to use.

No more rattling or noise when it runs now.
Parts Used:
Lid Seal
  • Joyce from Dallas, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
4 of 6 people found this instruction helpful.
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Motor runs, but tub does not spin or agitate
Woulkd have taken alot less time had I not taken off the control board, back...etc. Laying the unit on its back is perfect. Took it out into the garage when I could have done it in the laundry rooom with very little water loss.
1. Removed all hoses connected to top of motor. This was not very easy since the spring clamps had been in the same place for 20+ years. Also removed all wire harness connected to and from the motor.
2. Removed metal clamps from top of motor unit, and removed the plastic "valve".
3. Removed screws holding in clamps on each side of the motor used to hold motor on motor plate. Removed motor. Trick is to make sure that the back clamp stays in place...makes it a little easier when you go to re install.
4. Cleaned out around agitator shaft, and fitted one side of the coupling and the neoprene type joiner on to the agitator shaft.
5. Fitted other side of coupling on to motor...This is where it got a little tough......and then placed motor unit on the motor plate, making sure to line up teeth to neoprene joiner.
6. Replaced clamps on each side of the motor and screwed in nuts holding them in place.
7. Replaced plastic "valve" and the clamps that hold it in placed...back one is a little tough.
8. Reattached hoses to "valve" and hooked all wire harness back into place.
9.Tested perfect...little burning smell on first spin....but works great now!!
Parts Used:
Direct Drive Motor Coupling
  • Danny from Woodstock, GA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Broken Coupling
Disconnect power & water then drain hoses.
We flipped the washer on it's side to gain access to the bottom. There was no need to take off the back panel. Keep a 5 gallon bucket and a few rags handy for the extra water in the pump line.
Disconnected the wiring harness. Removed the brackets holding the motor. It's a little tight on the back bracket. It has a 1/4" hex nut on the back side, so I used a 1/4" drive socket (see: small). Removed the bolts holding the gear case (this makes it a lot easier). Disconnected the pump hose and rotated the motor & gear box and pulled forward. This gives you access to the coupling. Remove the broken part. Clean the area for debris. NOTE: each part of the coupling has 3 fingers (these are what breaks off), so check to make sure you get all broken parts. Insert the new coupling. It has 3 parts; the plastic fittings go on tight and need to be snug to the shaft. Use a screwdriver handle on the center and tap down with a small hammer. Spray silicone on the rubber coupler to allow a little better slide.
Reverse the process. Line the gear box and motor up and push back into the tub assembly. We used 2 people to do this. It's easier to have someone stand over it and hold / rotate the gear box while the other one can align the motor & bolt everything back on.
It took us an hour, however, if you were doing a couple you could get it down to 30 min. flat.
Go wash your clothes!
Parts Used:
Direct Drive Motor Coupling
  • DEREK from ASHEVILLE, NC
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Squealing noise when filling washer; water leak in tub; cold water filling slowly.
Removed screws from top control panel. Tilted panel back. Unsnapped two retaining clips and pulled entire washer cover forward. Turned off water and uplugged washer. Disconnected hot and cold water supply. Disconnected supply tube from water inlet valve. Disconnected electrical hook-ups to water inlet valve. Removed water inletvalve. Installed new valve being careful to use new mounting plate supplied and making sure screw holes line up correctly. Re-connected all disconnects and it works like new!
Parts Used:
Water Inlet Valve with Mounting Bracket
  • JAMES from GREENSBURG, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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The water was not switching properly, hot water was barely coming out.
Installed part, now it works great!
Parts Used:
Water Inlet Valve with Mounting Bracket
  • David from Kansas City, MO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
3 of 3 people found this instruction helpful.
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Will Not Agitate
I always tought that I could never fix my own washer with so little time and with less than $25 dollars so good that our washer is working like new once again thanks to partselect. . . . I will be happy to buy from you any time.
Parts Used:
Agitator Cam Repair Kit
  • JOSE from SOUTH SIOUX CITY, NE
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
4 of 6 people found this instruction helpful.
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Top agitator did not work
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.
Parts Used:
Agitator Directional Cogs
  • George from Danbury, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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All Instructions for the 11020936994
106 - 120 of 1214