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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

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$35.96
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PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.

Most Recent

Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

4 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 112 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Thomas from Blanchard, OK

Blades were broken on the auger in my ice machine.

I watched the YouTube video that was posted on PartSelect.com and it made the repair a snap to do, even though my ice tray a bit different than the one shown in the video. The repair was easy and took less than 30 minutes to do.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: RICHARD from NAPLES, FL

Plastic auger broken

removed ice tray. emptied ice tray and removed and replaced auger.several special tools would have made job easier like slip ring tool.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Saville from Millsboro, DE

Ice bucket auger broke

watched the repair video online and proceeded from there. it was fairly easy to do, if I had not watched the video I would have never known about the reverse thread on the shaft. that could have been a disaster.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: ROBERT from SAN ANTONIO, TX

Plastic auger in ice maker lost some teeth

My son-in-law looked at the repair video and did the job during an after dinner break. He said that the video was great and the job was really easy. The ice maker now works like new.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Todd from New Albany, IN

Plastic auger broken

When our plastic auger broke in our ice bin, I ordered the part from PartSelect.com. I read through the comments for guidance on the repair. It sounded easy and for the most part it was. The most difficult part of the repair for me was removing the housing that enclosed the ice crusher. There were two plastic tabs that locked the housing into the ice bin. The ice bin was plastic also and I was afraid of breaking either the tab or the ice bin. It took several tension-filled minutes to remove this. They did not "push in" easily. However, the rest of the repair was pretty easy and I now have a functional ice delivery system in my freezer.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Very Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers
Customer: Glenna from Knoxville, TN

Some of the plastic broke off when I was breaking the ice off of it

We started trying to take it apart and put it back together 5 or 6 days ago. It is still laying in pieces on the kitchen counter. I am 66 and my husband is 78, so everything we do is slow. Lol once we both worked on it and got the old auger out, I was waiting until later to take it apart so I could keep all the blades in order. My husband took it alllllll apart and the diagram on the web page is not very clear. So we have to figure out how the blades go on the auger. I think next time I will just order the tray with the auger already in it,

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Mike from Idaho Falls, ID

Wouln't feed ice.

Pulled out ice bin, disasembled, replaced ice auger, and reasembled, easy fix, But why don't they make a stainless auger, like the older ones were. Plastic is just to brittle when it's in freezing conditions. Other refrigerators, with ice makers, I've had with metal augers, never had a problem with. Hope I don't have to do this every two years. It was very easy to do, but kind of a hassle, to order parts and have to do it, When a metal auger would never have broke. However, Parts Select was very good, got my parts right out, had them in 3 days and had it fixed. Thanks, Parts Select. Mike

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: John from Clermont, FL

Replacement of broken ice bucket auger

First, I was thrilled that I rec'd my order for the replacement part the day after I placed it! Granted shipping was only Jacksonville to Orlando, but still...

I read several of the postings already on the site which were very helpful. The only spot of difficulty really was that the whole assembly is REVERSE THREADED which wasn't mentioned in the first post I read. Once past that hurdle, the only other challenge was in the rod on the outside of the bucket that interfaces with the wall of the freezer and helps open the chute to release the ice or something. After installing the replacement auger, I had to disconnect the spring assembly holding it into place and reposition the rod to make it work. My advice: pay close attention to how it's positioned before taking it apart.

Thanks for a great experience and big repair bill savings! I'll be using PartSelect again next time I have a repair!!

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: bryan from jacksonville, FL

Plastic on auger broken

a bit difficult with the plastic clips for the auger assembly to slide out of the ice maker. other than that, easy.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Very Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers, Wrench (Adjustable), Wrench set
Customer: Walter from McHenry, IL

No instructions included, either with part or in original booklet.

Had to pour boiling hot water on the oldpart in order to get pieces apart. After that it was fairly easy to figure it out. But instructions on how to do it would have made the job much easier and less frustrating. I worked in construction all my life and havedone home repairs and so forth. I am not a dummy where repairs are concerned.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: John from Lindsay, CA

Broken ice bucket auger

Basically I followed the instructions offered on the site. They were very helpful. I did have a problem when I got a little lost putting the ice crusher blades back in the correct order. I figured it out but, I do strongly recommend using a digital camera to photograph the cusher blades befor disassembling them. The customer how to section is very helpful. I was really impressed with the 2 day delivery. I would defenitely recommend part select to others.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Stephen from Mt Holly Springs, PA

Two of the plastic rings on the auger broke

Disassembled each and every part taking care to do in order for proper reassembly. The difficult part is trying to get the front housing off the ice holder container. The clips are extremly tight. It took two of us as you need four hands to insure you get both sides to release at the same time. Once you get the front housing off, there is a retainer ring and O rings on the back side that you have to remove in order to get the auger free. Once free, there is a plastic nut on the front of the auger that you undo with pliers, very carefully. Once that is done it is a matter of taking the auger apart and making sure that you put everything back in the order that it came off.. It takes a little time, but it works fine now.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Harold from Leeds, AL

Plastic auger broke

Remove ice tray then disassemble then reassemble

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: C BOYD from VANCOUVER, WA

Ice maker auger fins broke off partly

Dissembled replace part and reassembled. Nut at the end of the auger had also been broken ordered part and dissemblend and replaced nut and reassembled. All in all it took about 30 minutes. The parts arrived within two days of order. Great job c boyd allred.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Daniel from Deming, NM

Ice maker wouldn't crush the ice

removed a total of 3 screws, disassembled the auger unit upon removal and then reassembled the auger blades on the new unit. Inserted it, replaced the three screws, and put the unit back in the freezer. Within a few hours my ice maker was working just fine once more.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
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