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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

Your Price

$35.96
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

5 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.
Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.

Most Recent

Question:

Hello,I have a Hotpoint fridge and the ice maker makes ice every now and again. What should I be looking for to have it make all the time? And second the auger is broken.What part number will I need to replace it with?

Jim for model number HSS25GFPJWW
Answer:

Hi Jim, Thank you for the question. I would first make sure the ice maker is filling with water. Try to keep an eye on the ice maker to see if it fills with water. If it fills slowly you may need to replace the water filter. The filters should be changed every 6 months. If the water flow is fine and the filter is under 6 months old, you may have to replace the ice maker its self as the parts to the ice maker are not sold sepratly. The Auger you need is, PartSelect Number PS964350. Hope this helps!

Question:

I need the clear plastic part that pulls ice to dispense what part # do i need for a double door

James for model number GSS25SGPESS
Answer:

Hi James, Thank you for your question. You would need your auger, which is this part. Good luck with your repair.

Question:

The auger [plastic clear worm ] is broken, it does not dispense ice, do i need to replace the whole assembly or just the auger

Mario for model number GSH25JSTCSS
Answer:

Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

1 person found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 114 reviews What's this?
 

8 of 8 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Merlin from Dawsonville, GA

Broken augar

I am 85 years old and had no trouble replacing the Augar. Removed ice maker from frig. Remover the ice shield (one screw, remove front panel (2 screws) carefully removed augar assy.

Removed the lock washer,the the end plastic nut, being careful in removing the ice crusher blades. Replaced the augar and all parts. Checked out the ice dispenser and the crusher, both worked fine

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8 of 9 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Richard from Huber Heights, OH

Blade broke off auger

It was more involved than I thought. I didn't have the proper tool for removing the snap washers but a screw driver and pliers did the trick with no damage. I think this is the first time I repaired something right the first time.

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6 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Robert from South Windsor, CT

Lack of a schematic form part-select

I followed the isntructions of another fellow who had repaired his ice maker, but made the mistake of taking the ice crushers apart before noting where the fixed blades were to be reassembled. Since there was not a schematic with the part I had to go on line to your site and enlarge and use the one there, while accurate, was very hard to read and when I finished, I think it is in the wrong place as I'm not able to get the fineness of crushed ice I had before the repair, but absent a very legible schematic I'm not going to try to fix it further. The auger works, gives us ice cubes and half crushed cubes.
Another tip for future repairers is to to wait for the ice container to warm up or use a hair drier on the part where the tabs need to be depressed to slip off the blade housing. When cold it's extremely brittle, but since I had to leave the job for later at one point and left in on my work bench I found it much more pliable and easy to assemble.
All in all, I'm OK with the part and the result, but wish I could have gotten the fixed blade back into the right spot.

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4 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: David W from Cape Coral, FL

Pieces began to break off the auger and be dispensed

Remove tray assembly and dump ice. Remove two Phillips screws from bottom near front. Disengage latches at top near front, and remove front cover.

There is a long, spring-loaded rod on the bottom, whose position determines whether the ice is cubed or crushed. Remove one Phillips screw and disengage the rod from the crusher assembly. Be careful not to bend the rod, and be sure to reassemble it after the auger has been replaced.

Use pliers to remove nut from front of auger. It has left threads, and no flats for a wrench. Remove snap washer from end of auger with flat screwdriver, and remove large washer. Then you have to disassemble the crusher and phenoodle the auger out of the plastic housing. Be very careful to lay out all the parts, so you can remember how they go back. Also, note how the clear plastic back cover for the crusher is positioned. You can't put it back wrong, but it can confuse you if you don't remember how it was assembled.

Reverse the process to put it all back together. It works just fine.

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4 of 6 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: Jeff from Boonsboro, MD

The end of the auger blade was broken off where it dumped ice into the door dispenser.

I remove the drawer and waited for it to come up to room temp. One screw was removed from the top front sheild so it could be removed. The housing for the front of the auger also contains the ice crusher. This unit snaps into place after removing two screws from the bottom. Caution was used during removeal so the shaft for the ice crusher engage was out of the way. Once completely unsnapped the front of the auger is exposed. A lock nut with reverse threads is removed and the ice crusher blades and spacers are removed. Remember the position of the blades and spacers for reassembly. Reverse the order for reassembly. Caution when snapping the front assembly back in place to ensure the ice crusher engagement shaft is seated properly. Easy repair.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Larry from Hereford, AZ

Auger was broken

I followed the video supplied at the part selection site. If you follow the video the repair will be easy.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Walter from Buena Vista, VA

Broken auger

I followed the video and things went well. Glad I had the video.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: DAVID from NEW ORLEANS, LA

Ice maker would not crush or move the ice when usihg the dispenser

Using the video it help to understand how to take the ice dispenser apart and whats involved in the operation. All you need is belief in yourself you can do it. Thanks!

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Larry from Waitsburg, WA

Broken ice bucket auger

Watched the vidio on this repair and then did the job
Refered to the vidio a couple of times.Very complete instructions in this vidio, Very complete.

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Sam from Oak Ridge, TN

Plastic ice auger broke - big pieces

Taking it apart proved to be very difficult. I had to use two flat head screwdrivers. One to pry up the whole inner plastic assembly and one to open the sides to allow the inner part to separate. The "push tabs" didn't work and the two screwdriver method was needed to get the two assemblies apart. Once this was accomplished the other directions listed on your site worked like a champ. Thanks for your great price and speedy delivery.

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2 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: david c. from INDN HBR BCH, FL

A piece of the auger had broken off and it would not dispense ice

Did the job at my desk with your repair video on my PC. Step-by-step, I followed the video, pausing and restarting the video for each "task". Piece of cake. With your videos as back-up, I consider myself now an expert appliance repairman (I'm 86). What makes your videos different is that you show the "put it back together" process in as much detail as the "take it apart" process.

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2 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: richard from gonzales, LA

Broken plastic auger flights

Remove the bucket and dump the ice out. Unscrew 4 phillips screws, pry up the tabs on the auger cutter cover and remove it. Using a screwdriver, pry off the "C' clip and remove the auger. Place the auger in a vise and unscreww the plastic end nut by turning "clockwise". Slide off all the cutters and spacers and reinstall on the new auger. Reinstall the auger, cover and holding screws.

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2 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Ed from Jasper, AL

Plastic blades from original auger broke up inside ice bin

Simple to replace. Removed 2 screws and snap ring to take auger out of ice bin and ice crush housing. Removed ice crushing blades from damaged auger. Reinstalled blades on new auger (they only go on one way). Installed assemble auger/blades in housing and put all back into Ice Bin. Replaced screws and voila, back in business. Thanks PartSelect for making this easy!

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3 of 6 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: Richard from San Antonio, TX

Drawer slide broke & ice auger broke a blade

The drawer slide was simplicity in motion. Two screws and done!

The ice auger was a bit of a challenge just remembering how to put it all back together. But it came apart very easily, and went together just as smoothly. Works like a champ now!

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1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Keith from ERIN, TN

Ice auger I found was broken when I removed it

It was very easy with the help of the video! Anyone could do it with very simple tools.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
General ElectricA4425GDTABBRefrigerator
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