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★★★★★
★★★★★
Robert C - January 21, 2019
Verified Purchase
Damaged Part
Have had past orders with no issue, recent order received with part damaged... not usable and missed deadline to submit for return / credit... item should have been packaged better to prevent the damage...
January 21, 2019
Hello,
Thank you for leaving a review on the part ordered. I have sent you an email in regards to the order. Hope to hear from you!
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Customer Repair Stories
Average Repair Rating: 4.9 / 5.0, 1 reviews.
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The refrigerator and freezer stopped getting cold after the some water flooding in the basement.
I safely unplugged the power from the refrigerator first before starting the repair. I then had to remove the bottom access panel which is secured with hex head screws, then disconnected the two plugs from the two failed parts that connects to the appliance compressor. After installing the replacement parts and returning power back to the
... Read more refrigerator I buttoned up the access panel and I waited at least three hours to turn the cooling system back on. This allows the coolant in the compressor to settle. The two replacements parts fixed the cooling system.
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5 questions answered by our experts.
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Carey
November 25, 2019
Unit not cooling freezer not working what my problem
For model number WRT318FZDB02
Hello Carey, thank you for your question. We would recommend testing/replacing the PartSelect Number: PS11757023 and the PartSelect Number: PS12070730. I hope this helps.
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Normand
12 days ago
The fridge and freezer sections will not cool.The fan in the freezer works.I purchased a capacitor from you but that not solve the problem. Would replacing the "Start-Dev" partselect #PS12070730 solve the problem? Thanks for your time,
For model number ART318FFDW03
Hello Normand, thank you for reaching out. Based on the description that you have provided, we would recommend checking the start device, part number PS12070730. It attaches to the compressor and helps start the compressor motor. You may need to replace it to fix the issue. Glad to be of help!
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David
March 14, 2024
The freezer temperature is too warm - about 23 degrees. The fridge temp is ok - about 40 degrees. Problem started about a month ago. I noticed ice production had really slowed down. Fan motor in freezer is ok.
For model number WRT318FZDM02
Hi David, thank you for reaching out. Based on our research, the issue is most probably with the freezer door gasket, part number PS11773180. We would recommend replacing it to fix the issue. We hope this solves your problem!
I replaced both the capacitors and the starting relay and all I hear is a click on and off. It turn on for about 10 seconds and off every 2 minutes
For model number WZC3122DW01
Hi Ruben, thank you for reaching out. As you have replaced the parts that could probably cause this issue but the problem still persists, then you may have a defective compressor, part number PS11757371. We would recommend replacing the compressor to fix the issue. Good luck with this repair!
Hello Jerry, Thank you for your inquiry. Researching your model, we would recommend checking the thermistor, and the air diffuser that allows the cold air from the freezer into the refrigerator. We hope this helps.
